{{ domain.value }}
About capterra.com (Reviews)
This page provides details about capterra.com (Reviews) which was ranked #23 out of 177 in the list of sources (12 citations (1.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, Freshsales, r/salesforce, G2, Capterra +2 more.
Used by AI Models
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Pages from capterra.com (5 links)
| URL Path | Citations | Position |
|---|---|---|
| capterra.com | 0 | N/A |
| www.capterra.com | 0 | N/A |
| /crm-software | 2 | 29.6 |
| /compare | 1 | 38 |
| /customer-relationship-management-software | 9 | 78.8 |
Brands Referenced By This Website (7 brands)
| Brand | Voice | Mentions |
|---|---|---|
|
|
100% | 153 |
|
|
24.6% | 66 |
|
|
3.5% | 18 |
|
|
2.9% | 17 |
|
|
1.8% | 13 |
| r/salesforce | 0.6% | 8 |
| G2 CRM Category | 0% | 4 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tions & Media ### 1. **Destination CRM** [Destination CRM](https://www.destinationcrm.com) - Leading CRM publication ### 2. **CRM Magazine** Published by Information Today, Inc. ### 3. **G2** [G2 CRM Category](https://www.g2.com/categories/crm) - User reviews and comparisons ### 4. **Capterra** [Capterra CRM](https://www.capterra.com/customer-relationship-management-software/) - Reviews and comparisons ### 5. **TrustRadius** [TrustRadius CRM](https://www.trustradius.com/crm) - In-depth user reviews ### 6. **Gartner** [Gartner CRM Research](https://www.gartner.com/en/information-technology/insights/crm-customer-experience) - Industry analyst reports (Magic Quadrant for [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ster.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm) - User reviews and comparisons - **Capterra** - [https://www.capterra.com/customer-relationship-management-software](https://www.capterra.com/customer-relationship-management-software) - CRM software directory and reviews ## Influential Figures and Thought Leaders ### Industry Leaders 1. **Marc Benioff** - CEO of Salesforce - [https://twitter.com/Benioff](https://twitter.com/Benioff) - Pioneer of cloud-based CRM 2. **Dharmesh Shah** - Co-founder and CTO of HubSpot [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] unity](https://community.hubspot.com/)** - HubSpot user forum 4. **[CRM Software LinkedIn Group](https://www.linkedin.com/groups/)** - Professional networking (search for CRM groups) ### Review & Comparison Sites 5. **[G2](https://www.g2.com/categories/crm)** - Peer reviews and comparisons 6. **[Capterra](https://www.capterra.com/crm-software/)** - Software reviews and comparisons 7. **[Software Advice](https://www.softwareadvice.com/crm/)** - CRM buying guide and reviews 8. **[TrustRadius](https://www.trustradius.com/crm)** - In-depth user reviews 9. **[GetApp](https://www.getapp.com/customer-management-software/crm/)** - CRM softwar [...]
OpenAI ChatGPT Latest
(3 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ps://customerthink.com/) - [MarTech](https://martech.org/) - [CMSWire](https://www.cmswire.com/) - [TechTarget: SearchCustomerExperience](https://www.techtarget.com/searchcustomerexperience/) Software discovery/reviews (useful for longlists; validate with references): - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) --- ## If you tell me 6 details, I’ll recommend a “best-fit” shortlist Reply with: 1) B2B/B2C, 2) team size (sales + service), 3) sales motion (inbound/outbound/PLG/channel), 4) must-have integrations (e.g., Microsoft 365/Google, ERP), 5) budget rang [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] inationCRM)](https://www.destinationcrm.com/) - [MarTech](https://martech.org/) - [Sales Hacker](https://www.saleshacker.com/) (sales/GTM content) --- ## 10) Review & comparison sites (useful, but read critically) To sanity-check vendors, feature claims, and pricing: - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### If you tell me (1) your target industry, (2) company size, and (3) whether you want to specialize in admin/config, developer work, or RevOps/enablement, I can give you a tighter [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/) --- If you tell me your context (B2B vs B2C, seats, sales motion, and whether you need sales/service/marketing together), I can map these leaders and trends into a [...]
Google Gemini Flash (latest)
(1 citation)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ## 4. Comparison and Review Platforms Use these sites to compare features, pricing, and verified user reviews. * **G2**: The leading peer-to-peer review site for software. [G2 CRM Grid](https://www.g2.com/categories/crm) * **Capterra**: Provides extensive user reviews and software comparisons. [Capterra CRM Category](https://www.capterra.com/customer-relationship-management-software/) * **TrustRadius**: Focuses on in-depth reviews from authenticated users in enterprise settings. [TrustRadius CRM Reviews](https://www.trustradius.com/crm) ### 5. Influence Publications and Media Stay updated on the latest trends in CRM technology and strategy. * **CRM Magazine**: The definit [...]
X.AI Grok (latest)
(5 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] e CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)). For comparisons: - [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid) - [Capterra CRM Directory](https://www.capterra.com/customer-relationship-management-software/) - [Gartner Magic Quadrant for CRM Customer Engagement Center (2023)](https://www.gartner.com/en/documents/4022342) – Leaders: Salesforce, Microsoft, Oracle. ### Top Companies and Service Providers These are major implementation partners, resellers, and consultancies specializing in CRM deploymen [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] RM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)). **Best Products/Services** (based on user reviews and leaderboards): - Top-rated on [G2's CRM Grid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive. - [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)). - Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/). ## Influential Fi [...]
[...] s/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarTech.org**: Trends/media. [MarTech](https://martech.org/). - **Practical Ecommerce**: CRM-focused articles. [Practical Ecommerce](https://www.practicalecommerce.com/). - Review platforms: [G2](https://www.g2.com/categories/crm), [Capterra](https://www.capterra.com/customer-relationship-management-software/), [TrustRadius](https://www.trustradius.com/categories/crm). For real-time updates, monitor [G2 Leaderboards](https://www.g2.com/categories/crm) or [Statista](https://www.statista.com/topics/1918/customer-relationship-management-crm/). [...]
[...] M Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)). - Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/). ## Influential Figures and Thought Leaders - **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.salesforce.com/company/leadership/marc-benioff/). - **Dharmesh Shah** (HubSpot CTO/Co-founder): Inbound marketing evangelist. Blog: [On [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] t share, analyst reports like Gartner's Magic Quadrant [Gartner CRM Magic Quadrant](https://www.gartner.com/reviews/market/customer-relationship-management/vendor/salesforce/product/sales-cloud), and user reviews on platforms like G2 [G2 CRM Category](https://www.g2.com/categories/crm) and Capterra [Capterra CRM Software](https://www.capterra.com/crm-software/). - **Salesforce**: Market leader with comprehensive features for enterprise sales, marketing, and service. Recommended for large businesses. Official site: [Salesforce](https://www.salesforce.com/). Pricing starts at $25/user/month. - **HubSpot CRM**: Free core CRM with integrated marketing/sales [...]