This page provides details about Freshsales (organization,product) which was ranked #14 out of 100 in the list of brands (18 mentions (3.5% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] usiness/)), **Microsoft Dynamics 365** (complex enterprise workflows[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)), **Freshsales** (customization for small businesses[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[1 [...]
December 30, 2025
[...] ations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/) | Limited for non-sales [Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/) |
| **Freshsales** | Customizable small biz | AI features, integrations [Freshworks.com/crm](https://www.freshworks.com/crm/sales/) [The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 202 [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] , Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714) |
| Mid-Market | Freshsales (Freshworks), Keap, Insightly | Automation, value, sales focus | $19–$49/user/month[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/) |
| Enterprises | S [...]
December 30, 2025
[...] tware: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)
### Reputable Companies and Providers
Leading providers include **Salesforce** (enterprise leader), **Microsoft** (ecosystem integration), **HubSpot** (SMB growth), **Zoho** (affordable all-in-one), and **Freshworks** (Freshsales/Freshmarketer for marketing automation).[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[The 12 best CRM software in 2025 - Zapier](https://zapier.c [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ses of all sizes.
- Competitive pricing
- Extensive customization
- Part of larger Zoho suite
### 5. **Pipedrive**
[Pipedrive](https://www.pipedrive.com) focuses on sales pipeline management with an intuitive visual interface.
- Sales-focused
- User-friendly interface
- Strong mobile app
### 6. **Freshsales (Freshworks)**
[Freshsales](https://www.freshworks.com/crm/sales/) offers AI-powered CRM with built-in phone and email.
- Part of Freshworks suite
- Freddy AI assistant
- Good for SMBs
### 7. **Oracle NetSuite CRM**
[NetSuite CRM](https://www.netsuite.com/portal/products/crm.shtml) integrates CRM [...]
December 30, 2025
[...] tive pricing
- Extensive customization
- Part of larger Zoho suite
### 5. **Pipedrive**
[Pipedrive](https://www.pipedrive.com) focuses on sales pipeline management with an intuitive visual interface.
- Sales-focused
- User-friendly interface
- Strong mobile app
### 6. **Freshsales (Freshworks)**
[Freshsales](https://www.freshworks.com/crm/sales/) offers AI-powered CRM with built-in phone and email.
- Part of Freshworks suite
- Freddy AI assistant
- Good for SMBs
### 7. **Oracle NetSuite CRM**
[NetSuite CRM](https://www.netsuite.com/portal/products/crm.shtml) integrates CRM with ERP functionality.
- E [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] s/crm.html)** - Comprehensive enterprise CRM solution
6. **[Zoho CRM](https://www.zoho.com/crm/)** - Affordable, feature-rich option for businesses of all sizes
### Mid-Market Solutions
7. **[Pipedrive](https://www.pipedrive.com/)** - Sales-focused CRM known for visual pipeline management
8. **[Freshsales](https://www.freshworks.com/crm/sales/)** (by Freshworks) - AI-powered CRM for high-velocity sales teams
9. **[Insightly](https://www.insightly.com/)** - CRM with strong project management features
10. **[SugarCRM](https://www.sugarcrm.com/)** - Highly customizable open-source based CRM
## Notab [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] m/cx](https://www.oracle.com/cx)
- Comprehensive customer experience suite
- Strong in B2B enterprise sector
### Specialized and Mid-Market Leaders
7. **Pipedrive** - [https://www.pipedrive.com](https://www.pipedrive.com)
- Sales-focused CRM for SMBs
- Visual pipeline management
8. **Freshsales (Freshworks)** - [https://www.freshworks.com/crm/sales](https://www.freshworks.com/crm/sales)
- AI-powered CRM
- Part of Freshworks suite
9. **Monday.com CRM** - [https://monday.com/crm](https://monday.com/crm)
- Work OS platform with CRM capabilities
- Highly customizable
10. **Insig [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] olutions).
- [Zoho CRM](https://www.zoho.com/crm/) — broad suite value; integrations via [Zoho Marketplace](https://marketplace.zoho.com/).
- [Pipedrive](https://www.pipedrive.com/) — pipeline-focused and lightweight; add-ons via [Pipedrive Marketplace](https://www.pipedrive.com/en/marketplace).
- [Freshsales](https://www.freshworks.com/crm/sales/) (Freshworks) — good value with built-in comms/automation; apps via [Freshworks Marketplace](https://www.freshworks.com/apps/).
### CRM + service/support-led platforms (when “sales + service” is the core)
- [Zendesk Sell](https://www.zendesk.com/sell/) — alig [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] m/)
- If you expect Microsoft environments: [Microsoft Learn](https://learn.microsoft.com/)
### If you’re choosing a CRM for a small team (typical “first CRM”)
- [HubSpot CRM](https://www.hubspot.com/products/crm)
- [Pipedrive](https://www.pipedrive.com/)
- [Zoho CRM](https://www.zoho.com/crm/)
- [Freshsales](https://www.freshworks.com/freshsales-crm/)
### If you’re choosing a CRM for a larger org (governance + integrations)
- [Salesforce](https://www.salesforce.com/)
- [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
- [Oracle CX](https://www.oracle.com/cx/)
- [SAP Customer Experience](https [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ttps://www.sap.com/products/crm.html)
- **Zoho CRM** (value-focused suite with broad business app portfolio): [Zoho CRM](https://www.zoho.com/crm/), [Zoho Marketplace](https://marketplace.zoho.com/)
Other widely adopted CRM vendors (often strongest in specific segments or regions):
- **Freshworks (Freshsales)**: [Freshsales CRM](https://www.freshworks.com/crm/sales/)
- **Pipedrive** (sales-focused SMB CRM): [Pipedrive](https://www.pipedrive.com/)
- **Zendesk** (service-first; CRM-adjacent for customer support): [Zendesk](https://www.zendesk.com/)
- **SugarCRM**: [SugarCRM](https://www.sugarcrm.com/)
- [...]
December 30, 2025
[...] om/products/crm.html)
- **Zoho CRM** (value-focused suite with broad business app portfolio): [Zoho CRM](https://www.zoho.com/crm/), [Zoho Marketplace](https://marketplace.zoho.com/)
Other widely adopted CRM vendors (often strongest in specific segments or regions):
- **Freshworks (Freshsales)**: [Freshsales CRM](https://www.freshworks.com/crm/sales/)
- **Pipedrive** (sales-focused SMB CRM): [Pipedrive](https://www.pipedrive.com/)
- **Zendesk** (service-first; CRM-adjacent for customer support): [Zendesk](https://www.zendesk.com/)
- **SugarCRM**: [SugarCRM](https://www.sugarcrm.com/)
- **Creatio** (pro [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ay.com/crm)
* **Best for Small Businesses:** [Zoho CRM](https://www.zoho.com/crm/)
* **Best for Customer Support:** [Zendesk](https://www.zendesk.com)
### 3. Key Companies and Providers
Beyond the "Big Five," these providers offer specialized or highly competitive platforms.
* **Freshworks (Freshsales):** Known for its intuitive UI and ease of use. [Freshworks](https://www.freshworks.com/crm/)
* **SugarCRM:** Known for its flexibility and high degree of customization. [SugarCRM](https://www.sugarcrm.com)
* **Insightly:** Strong for businesses that need project management built into their CRM [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] osoft ecosystem (Outlook, Teams). Enterprise-focused. Official site: [Microsoft Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/).
- **Pipedrive**: Sales pipeline-focused, visual interface. Starts at $14/user/month. Official site: [Pipedrive](https://www.pipedrive.com/).
- **Freshsales (by Freshworks)**: AI-driven with Freddy AI assistant. Free tier available. Official site: [Freshsales](https://www.freshworks.com/crm/sales/).
- Other notables: Oracle CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sale [...]
December 30, 2025
[...] ps://dynamics.microsoft.com/en-us/sales/overview/).
- **Pipedrive**: Sales pipeline-focused, visual interface. Starts at $14/user/month. Official site: [Pipedrive](https://www.pipedrive.com/).
- **Freshsales (by Freshworks)**: AI-driven with Freddy AI assistant. Free tier available. Official site: [Freshsales](https://www.freshworks.com/crm/sales/).
- Other notables: Oracle CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)).
For comparisons: [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] est Products/Services** (based on user reviews and leaderboards):
- Top-rated on [G2's CRM Grid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive.
- [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)).
- Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/).
## Influential Figures and Thought Leaders
- * [...]