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About g2.com (Reviews)
This page provides details about g2.com (Reviews) which was ranked #5 out of 177 in the list of sources (46 citations (4.2% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, Pipedrive +20 more.
Used by AI Models
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Pages from g2.com (10 links)
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| /categories/crm | 0 | N/A |
| g2.com | 0 | N/A |
| www.g2.com | 0 | N/A |
| /categories/crm#grid | 35 | 12.7 |
| /articles/crm | 1 | 30 |
| /compare | 2 | 36 |
| /categories/emerging-crm | 1 | 72 |
| /discussions | 1 | 81 |
| /discover | 1 | 83 |
| /articles/crm-thought-leaders | 5 | 106.5 |
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| Oracle CX Cloud | 0% | 4 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(11 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] elevatiq.com/post/top-large-crms/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), **HubSpot CRM** (user-friendly, free tier for SMBs/startups with strong marketing-sales alignment[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td- [...]
[...] w.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[My TOP 5 CRM Software for 2025 | Free vs Paid CRMs ... - YouTube](https://www.youtube.com/watch?v=GCMdLB82FXg)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), and **Zoho CRM** (budget-friendly, feature-rich for SMBs with automation and workflows[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventu [...]
[...] mailtooltester.com/en/best-crm-for-small-business/)[10 Best CRM Software Of 2025](https://morriscountyedc.org/10-best-crm-software-of-2025/)), **ActiveCampaign** (advanced automation[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm)), **Monday Sales CRM** (versatile for teams[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[My TOP 5 CRM Software for 2025 | Free vs Paid CRMs ... - YouTube](https://www.youtube.com/watch?v=GCMdLB82FXg)), [...]
[...] l Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[10 Best CRM Software Of 2025](https://morriscountyedc.org/10-best-crm-software-of-2025/)[My TOP 5 CRM Software for 2025 | Free vs Paid CRMs ... - YouTube](https://www.youtube.com/watch?v=GCMdLB82FXg)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm). | CRM | Best For | Key Strengths | Notable Weaknesses | |-----|----------|---------------|--------------------| | **Salesforce** | Enterprises/large teams | Integrations, reporting, customization [Salesforce.com](https://www.salesforce.com) [Best CRM Software in 2025 - HubSpot Community](https:/ [...]
[...] -CRM-Software-in-2025/td-p/1083714). ### Recognized Experts and Thought Leaders Forbes Advisor ranks platforms via hands-on testing (e.g., Zoho top for SMBs[10 Best CRM Software Of 2025](https://morriscountyedc.org/10-best-crm-software-of-2025/)). G2 user reviews highlight Salesforce #1, HubSpot #2[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm) ([G2.com/categories/crm](https://www.g2.com/categories/crm)). Community insights from HubSpot forums emphasize data hygiene experts[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714). YouTube creators like Stewart Gauld revie [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] oftware/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm) Recommended products include: - **Salesforce Sales Cloud**: Best for enterprises with complex workflows, Einstein AI for predictive analytics, AppExchange marketplace, and deep customization; ideal for large B2B but has a steep learning curve and high cost.[Top 11 CRM Software in 2025 (Features, [...]
[...] s://zapier.com/blog/best-crm-app/)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm) - **HubSpot CRM**: Versatile free tier for startups/SMBs, excels in marketing-sales alignment, user-friendly interface, and seamless data sharing; costs rise for advanced features.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[The [...]
[...] s://zapier.com/blog/best-crm-app/)[The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm) - **Microsoft Dynamics 365**: Full-featured for sales automation, AI insights (Copilot), Teams/Power BI integration, and customization; strong for mid-to-large enterprises.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[Top 10 Larg [...]
[...] 5/td-p/1083714) For large enterprises, also consider **Oracle CX Cloud** (superior marketing automation) and **Creatio** (low-code customization).[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/) G2 user reviews rank Salesforce #1, HubSpot #2 as of December 2025.[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm) | Business Size | Top Recommendations | Key Strengths | Pricing Starting Point | |---------------|---------------------|---------------|------------------------| | Startups/SMBs | HubSpot, Pipedrive, Zoho | Ease of use, free tiers, marketing alignment | Free–$20/user/month[Top 11 CRM Software in [...]
[...] - Zapier](https://zapier.com/blog/best-crm-app/) | Official sites: [Salesforce](https://www.salesforce.com), [HubSpot](https://www.hubspot.com), [Microsoft Dynamics 365](https://dynamics.microsoft.com), [Zoho CRM](https://www.zoho.com/crm), [Pipedrive](https://www.pipedrive.com). Review platforms: [G2 CRM Category](https://www.g2.com/categories/crm).[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm) ### Reputable Companies and Providers Leading providers include **Salesforce** (enterprise leader), **Microsoft** (ecosystem integration), **HubSpot** (SMB growth), **Zoho** (affordable all-in-one), and * [...]
[...] ties and Resources - **HubSpot Community** (https://community.hubspot.com): Active discussions on 2025 bests, data hygiene tips, Salesforce/HubSpot/Zoho comparisons.[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714) - **G2** (https://www.g2.com): User reviews, leaderboards updated December 2025.[Best CRM Software: User Reviews from December 2025 - G2](https://www.g2.com/categories/crm) - ERP Software Blog (https://erpsoftwareblog.com): Detailed 2025 feature/pricing guides.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https:/ [...]
Anthropic Claude Sonnet (latest)
(4 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ** [Sales Hacker](https://www.saleshacker.com/community/) - Sales and CRM focused ## Influential Publications & Media ### 1. **Destination CRM** [Destination CRM](https://www.destinationcrm.com) - Leading CRM publication ### 2. **CRM Magazine** Published by Information Today, Inc. ### 3. **G2** [G2 CRM Category](https://www.g2.com/categories/crm) - User reviews and comparisons ### 4. **Capterra** [Capterra CRM](https://www.capterra.com/customer-relationship-management-software/) - Reviews and comparisons ### 5. **TrustRadius** [TrustRadius CRM](https://www.trustradius.com/crm) - In-depth user reviews ### 6. **Gartner** [Gartner CRM Rese [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] mer-focused community 3. **[CMSWire](https://www.cmswire.com/)** - Customer experience and digital workplace news 4. **[Forrester Research](https://www.forrester.com/)** - Publishes influential CRM Wave reports 5. **[Gartner](https://www.gartner.com/)** - Releases annual CRM Magic Quadrant 6. **[G2 CRM Category](https://www.g2.com/categories/crm)** - User reviews and comparisons ### News & Analysis 7. **[TechCrunch CRM Coverage](https://techcrunch.com/tag/crm/)** - Startup and technology news 8. **[VentureBeat](https://venturebeat.com/)** - Enterprise technology coverage 9. **[ZDNet CRM Section](https://www.zdnet.com/)** - Technology n [...]
[...] lblazers.salesforce.com/)** - Official Salesforce community 3. **[HubSpot Community](https://community.hubspot.com/)** - HubSpot user forum 4. **[CRM Software LinkedIn Group](https://www.linkedin.com/groups/)** - Professional networking (search for CRM groups) ### Review & Comparison Sites 5. **[G2](https://www.g2.com/categories/crm)** - Peer reviews and comparisons 6. **[Capterra](https://www.capterra.com/crm-software/)** - Software reviews and comparisons 7. **[Software Advice](https://www.softwareadvice.com/crm/)** - CRM buying guide and reviews 8. **[TrustRadius](https://www.trustradius.com/crm)** - In-depth user review [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] omer-relationship-management) - Publishes annual Magic Quadrant for CRM - **Forrester Research** - [https://www.forrester.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm) - User reviews and comparisons - **Capterra** - [https://www.capterra.com/customer-relationship-management-software](https://www.capterra.com/customer-relationship-management-software) - CRM software directory and reviews ## Influential Figures and Thought Leaders ### Industry Leaders 1. * [...]
OpenAI ChatGPT Latest
(3 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] .com/) - [CustomerThink](https://customerthink.com/) - [MarTech](https://martech.org/) - [CMSWire](https://www.cmswire.com/) - [TechTarget: SearchCustomerExperience](https://www.techtarget.com/searchcustomerexperience/) Software discovery/reviews (useful for longlists; validate with references): - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) --- ## If you tell me 6 details, I’ll recommend a “best-fit” shortlist Reply with: 1) B2B/B2C, 2) team size (sales + service), 3) sales motion (inbound/outbound/PLG/channel), 4) must-have integrations (e.g., Mi [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] erage: - [CRM Magazine (destinationCRM)](https://www.destinationcrm.com/) - [MarTech](https://martech.org/) - [Sales Hacker](https://www.saleshacker.com/) (sales/GTM content) --- ## 10) Review & comparison sites (useful, but read critically) To sanity-check vendors, feature claims, and pricing: - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### If you tell me (1) your target industry, (2) company size, and (3) whether you want to specialize in admin/config, developer work, or RevO [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] saleshacker.com/) Analyst and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/) --- If you tell me your context (B2B vs B2C, seats, sales motion, and whether you need sales/service/marketing together), I c [...]
Google Gemini Flash (latest)
(3 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] esearch, focusing on disruptive technologies and CX. [Constellation Research](https://www.constellationr.com/users/rwang0) ### 4. Comparison and Review Platforms Use these sites to compare features, pricing, and verified user reviews. * **G2**: The leading peer-to-peer review site for software. [G2 CRM Grid](https://www.g2.com/categories/crm) * **Capterra**: Provides extensive user reviews and software comparisons. [Capterra CRM Category](https://www.capterra.com/customer-relationship-management-software/) * **TrustRadius**: Focuses on in-depth reviews from authenticated users in enterprise settings. [TrustRadius CRM Reviews](https [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ntegrating sales with customer support. [Zendesk Sell](https://www.zendesk.com/sell/) ### 2. Influential Experts & Reviewers To stay current on features and industry shifts, follow these analysts and platforms: * **G2:** The leading peer-to-peer review site for software validated by real users. [G2 CRM Grid](https://www.g2.com/categories/crm) * **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center research. [Gartner CRM Insights](https://www.gartner.com/en/sales/role/crm-sales-technology) * **Paul Greenberg:** Author of "CRM at the Speed of Light" and considered the "Godfather of CRM." [Paul Greenberg’s Site [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] and marketing executives. [Join Pavilion](https://www.joinpavilion.com) ### 8. Top Publications and Media * **CRM Magazine:** The industry’s primary trade publication. [Destination CRM](https://www.destinationcrm.com) * **G2:** The leading peer-to-peer review site for CRM software comparison. [G2 CRM Grid](https://www.g2.com/categories/crm) * **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center. [Gartner CRM Insights](https://www.gartner.com/en/sales/topics/crm) * **MarTech:** Covers the intersection of marketing and CRM technology. [MarTech.org](https://martech.org) * **TechCrunch (Enterprise Category) [...]
X.AI Grok (latest)
(14 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] players, with others excelling in niches like SMBs, enterprises, or sales-focused automation. According to G2's 2024 Grid report for CRM, top-rated options include Salesforce (leader in enterprise), HubSpot (best for inbound marketing integration), and Zoho CRM (value leader for small businesses). [G2 CRM Software Category](https://www.g2.com/categories/crm). - **Salesforce**: The market leader with comprehensive features for sales, service, marketing, and analytics. Pricing starts at $25/user/month. Official site: [Salesforce](https://www.salesforce.com/products/sales-cloud/overview/). - **HubSpot CRM**: Free core CRM with scalable paid add-ons for [...]
[...] https://www.freshworks.com/crm/sales/). - Other notables: Oracle CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)). For comparisons: - [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid) - [Capterra CRM Directory](https://www.capterra.com/customer-relationship-management-software/) - [Gartner Magic Quadrant for CRM Customer Engagement Center (2023)](https://www.gartner.com/en/documents/4022342) – Leaders: Salesforce, Microsoft, Oracle. ### Top Companies and Service Providers The [...]
[...] *Tiffani Bova**: Salesforce CRO, keynote speaker on customer-centric growth. LinkedIn influence noted in [Forrester reports](https://www.forrester.com/blogs/author/tiffani-bova/). - **Arnie Bellini**: CEO of Tecnova (Dynamics partner). [Arnie Bellini Insights](https://www.arnieb.com/). - Follow via [G2 Thought Leadership](https://www.g2.com/articles/crm-thought-leaders) or [Sales Hacker Experts](https://www.saleshacker.com/). ### Promising Startups and New Market Entrants Emerging CRMs leveraging AI, no-code, and modern data: - **Attio**: AI-native CRM for teams, flexible objects. Raised $100M+ Series B. [Attio](https://attio.com/). - **Folk**: European no-code [...]
[...] es.com/)) for AI CRM. Stats from [Statista CRM Market](https://www.statista.com/outlook/tmo/customer-relationship-management/worldwide) project $96B market by 2025. **Recommendation**: Evaluate based on needs (e.g., HubSpot for startups, Salesforce for enterprises). Use free trials and tools like [G2's Compare Feature](https://www.g2.com/compare) for decisions. [...]
[...] ubSpot Community](https://community.hubspot.com/). - **Reddit**: r/CRM ([r/CRM](https://www.reddit.com/r/CRM/)), r/sales ([r/sales](https://www.reddit.com/r/sales/)), r/HubSpot. - **Zoho Community**: User forums. [Zoho Community](https://community.zoho.com/crm). - **G2 Community**: Reviews and Q&A. [G2 Community](https://www.g2.com/discover). Slack/Discord: Sales Stack Slack via [Sales Stack Community](https://salesstack.co/). ### Influential Publications and Media Sources for trends, reviews, benchmarks: - **Gartner**: Magic Quadrant/Wave reports. [Gartner CRM Insights](https://www.gartner.com/en/information-technology/insights/cu [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ting, and service. The most trusted brands dominate based on market share, analyst reports like Gartner's Magic Quadrant [Gartner CRM Magic Quadrant](https://www.gartner.com/reviews/market/customer-relationship-management/vendor/salesforce/product/sales-cloud), and user reviews on platforms like G2 [G2 CRM Category](https://www.g2.com/categories/crm) and Capterra [Capterra CRM Software](https://www.capterra.com/crm-software/). - **Salesforce**: Market leader with comprehensive features for enterprise sales, marketing, and service. Recommended for large businesses. Official site: [Salesforce](https://www.salesforce.com/). Pricing starts at $25 [...]
[...] rview/). - **Zoho CRM**: Affordable, customizable for SMBs with strong multichannel support. Official site: [Zoho CRM](https://www.zoho.com/crm/). - **Pipedrive**: Sales-focused with visual pipelines; great for sales teams. Official site: [Pipedrive](https://www.pipedrive.com/). For comparisons: - [G2 CRM Grid Report](https://www.g2.com/categories/crm) (user reviews, leader quadrant). - [Forrester Wave: CRM Suites](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q2-2023/RES179731) (analyst evaluation). ### Reputable Companies and Providers Beyond core vendors, these integrate or provide CRM services: - **Oracle CX (NetSuite CRM) [...]
[...] nt reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm). - **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/). - **Review Platforms**: - G2: [G2 Blog](https://www.g2.com/articles/crm). - TrustRadius: [TrustRadius CRM](https://www.trustradius.com/categories/crm). - Experts: - Lincoln Murphy (customer success): [LincolnMurphy.com](https://lincolnmurphy.com/) | Twitter [@lincolnmurphy](https://twitter.com/lincolnmurphy). - David Cummings (sales tech investor): [David Cumming [...]
[...] o**: AI-native CRM for modern teams. [Attio](https://attio.com/). - **Clay**: Data-enriched CRM automation. [Clay](https://www.clay.com/). - **Folk**: Flexible, people-first CRM. [Folk](https://www.folk.app/). - **Gong**: Revenue intelligence (CRM enhancer). [Gong](https://www.gong.io/). - Reviews: [G2 Emerging CRM](https://www.g2.com/categories/emerging-crm). ### Key Publications and Media Channels to Stay Informed - **CRMXchange**: News, webinars. [CRMXchange](https://www.crmxchange.com/). - **MarTech.org**: Marketing tech/CRM coverage. [MarTech](https://martech.org/). - **Sales Hacker**: Sales/CRM tactics. [Sales Hacker](https://www.saleshacker.co [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ndesk** (service-focused, [Zendesk](https://www.zendesk.com/)), **Zoho CRM** (affordable all-in-one, [Zoho CRM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)). **Best Products/Services** (based on user reviews and leaderboards): - Top-rated on [G2's CRM Grid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive. - [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales) [...]
[...] archTerm=crm). - **Destination CRM**: News/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarTech.org**: Trends/media. [MarTech](https://martech.org/). - **Practical Ecommerce**: CRM-focused articles. [Practical Ecommerce](https://www.practicalecommerce.com/). - Review platforms: [G2](https://www.g2.com/categories/crm), [Capterra](https://www.capterra.com/customer-relationship-management-software/), [TrustRadius](https://www.trustradius.com/categories/crm). For real-time updates, monitor [G2 Leaderboards](https://www.g2.com/categories/crm) or [Statista](https://www.statista.com/topics/1918/customer-relationship [...]
[...] icles. [Practical Ecommerce](https://www.practicalecommerce.com/). - Review platforms: [G2](https://www.g2.com/categories/crm), [Capterra](https://www.capterra.com/customer-relationship-management-software/), [TrustRadius](https://www.trustradius.com/categories/crm). For real-time updates, monitor [G2 Leaderboards](https://www.g2.com/categories/crm) or [Statista](https://www.statista.com/topics/1918/customer-relationship-management-crm/). [...]
[...] ce, HubSpot, Zoho CRM, Pipedrive. - [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)). - Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/). ## Influential Figures and Thought Leaders - **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.salesforce.com/company/leadership/marc-benioff/). - **Dharmesh Shah** (HubS [...]
[...] - **Salesforce Trailblazer Community**: 10M+ members, forums/certifications. [Trailblazer Community](https://trailhead.salesforce.com/trailblazercommunity). - **HubSpot Community**: Knowledge base/forums. [HubSpot Community](https://community.hubspot.com/). - **G2 Community**: Reviews/discussions. [G2 Community](https://www.g2.com/discussions). - **Reddit**: r/CRM (20k+ subs), r/salesforce. [r/CRM](https://www.reddit.com/r/CRM/), [r/salesforce](https://www.reddit.com/r/salesforce/). - **LinkedIn Groups**: CRM Professionals (100k+), Salesforce Users. ## Top Publications and Media - **Gartner**: Magic Quadrants/Waves. [Gartner CRM](https [...]