This page provides details about Gartner (organization,product) which was ranked #7 out of 100 in the list of brands (41 mentions (11.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] Kolsky**
- Founder of ThinkJar
- [Website](https://thinkjar.com)
- Customer strategy expert
### 4. **Tiffani Bova**
- Global Customer Growth & Innovation Evangelist at Salesforce
- [Website](https://www.tiffanibova.com)
- Author of "Growth IQ"
### 5. **Erin Hueffner**
- Senior Director Analyst at Gartner
- Covers CRM and sales technology
### 6. **Denis Pombriant**
- Industry analyst and blogger
- [Beagle Research](https://beagleresearch.com)
## Major Industry Events & Conferences
### 1. **Dreamforce**
[Dreamforce](https://www.salesforce.com/dreamforce/) - Salesforce's annual mega-conference (San [...]
December 30, 2025
[...] y Zoho
### 6. **CRM Evolution**
[CRM Evolution](https://www.destinationcrm.com/Conference/CRM-Evolution/CRM-Evolution-2024.aspx) - Destination CRM's conference
### 7. **Customer Contact Week (CCW)**
[CCW](https://www.customercontactweekdigital.com) - Focus on customer experience and CRM
### 8. **Gartner CRM & Customer Experience Summit**
[Gartner CX Summit](https://www.gartner.com/en/conferences)
## Active Communities & Forums
### 1. **Salesforce Trailblazer Community**
[Trailblazer Community](https://trailblazers.salesforce.com) - Official Salesforce community
### 2. **HubSpot Community**
[Hub [...]
[...] //www.g2.com/categories/crm) - User reviews and comparisons
### 4. **Capterra**
[Capterra CRM](https://www.capterra.com/customer-relationship-management-software/) - Reviews and comparisons
### 5. **TrustRadius**
[TrustRadius CRM](https://www.trustradius.com/crm) - In-depth user reviews
### 6. **Gartner**
[Gartner CRM Research](https://www.gartner.com/en/information-technology/insights/crm-customer-experience) - Industry analyst reports (Magic Quadrant for CRM)
### 7. **Forrester Research**
[Forrester](https://www.forrester.com) - CRM Wave reports and analysis
### 8. **CRM Buyer**
[CRM Buyer](ht [...]
December 30, 2025
[...] m/categories/crm) - User reviews and comparisons
### 4. **Capterra**
[Capterra CRM](https://www.capterra.com/customer-relationship-management-software/) - Reviews and comparisons
### 5. **TrustRadius**
[TrustRadius CRM](https://www.trustradius.com/crm) - In-depth user reviews
### 6. **Gartner**
[Gartner CRM Research](https://www.gartner.com/en/information-technology/insights/crm-customer-experience) - Industry analyst reports (Magic Quadrant for CRM)
### 7. **Forrester Research**
[Forrester](https://www.forrester.com) - CRM Wave reports and analysis
### 8. **CRM Buyer**
[CRM Buyer](https://www.c [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] lication
2. **[CustomerThink](https://customerthink.com/)** - Independent customer-focused community
3. **[CMSWire](https://www.cmswire.com/)** - Customer experience and digital workplace news
4. **[Forrester Research](https://www.forrester.com/)** - Publishes influential CRM Wave reports
5. **[Gartner](https://www.gartner.com/)** - Releases annual CRM Magic Quadrant
6. **[G2 CRM Category](https://www.g2.com/categories/crm)** - User reviews and comparisons
### News & Analysis
7. **[TechCrunch CRM Coverage](https://techcrunch.com/tag/crm/)** - Startup and technology news
8. **[VentureBeat](htt [...]
[...] s/)** - Customer experience insights
5. **[The Salesforce Admins Podcast](https://admin.salesforce.com/podcast)** - For Salesforce administrators
6. **[Growth Show by HubSpot](https://www.hubspot.com/podcasts/growth-show)** - Growth and CRM strategies
## Industry Analysts & Research Firms
1. **[Gartner](https://www.gartner.com/en/information-technology/insights/customer-relationship-management)** - CRM Magic Quadrant and research
2. **[Forrester](https://www.forrester.com/bold)** - CRM Wave reports and analysis
3. **[IDC](https://www.idc.com/)** - Market research and forecasts
4. **[Nucleus Re [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] monday.com/crm](https://monday.com/crm)
- Work OS platform with CRM capabilities
- Highly customizable
10. **Insightly** - [https://www.insightly.com](https://www.insightly.com)
- Project management integrated CRM
- Popular with SMBs
## Key Industry Statistics & Market Research
- **Gartner** - [https://www.gartner.com/en/marketing/research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management)
- Publishes annual Magic Quadrant for CRM
- **Forrester Research** - [https://www.forrester.com](https://www.forrester.com)
- C [...]
December 30, 2025
[...] onday.com/crm)
- Work OS platform with CRM capabilities
- Highly customizable
10. **Insightly** - [https://www.insightly.com](https://www.insightly.com)
- Project management integrated CRM
- Popular with SMBs
## Key Industry Statistics & Market Research
- **Gartner** - [https://www.gartner.com/en/marketing/research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management)
- Publishes annual Magic Quadrant for CRM
- **Forrester Research** - [https://www.forrester.com](https://www.forrester.com)
- CRM Wave reports and analy [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] https://www.inbound.com/)
- Microsoft flagship: [Microsoft Ignite](https://ignite.microsoft.com/)
- Oracle flagship: [Oracle CloudWorld](https://www.oracle.com/cloudworld/)
- SAP flagship: [SAP Sapphire](https://www.sap.com/events/sapphire.html)
(For broader vendor + analyst event discovery, see: [Gartner Conferences](https://www.gartner.com/en/conferences) and [Forrester Events](https://www.forrester.com/events/).)
---
## 8) Notable startups / disruptors around the CRM “system of action”
These aren’t always CRMs themselves, but they meaningfully reshape how CRMs get used:
- Conversation intellige [...]
December 30, 2025
[...] s Hacker](https://www.saleshacker.com/) (sales/GTM content)
---
## 10) Review & comparison sites (useful, but read critically)
To sanity-check vendors, feature claims, and pricing:
- [G2](https://www.g2.com/)
- [Capterra](https://www.capterra.com/)
- [TrustRadius](https://www.trustradius.com/)
- [Gartner Peer Insights](https://www.gartner.com/reviews/home)
---
### If you tell me (1) your target industry, (2) company size, and (3) whether you want to specialize in admin/config, developer work, or RevOps/enablement, I can give you a tighter “what to learn first” path and a short list of the best-fi [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] uct launches and networking.
* **Dreamforce**: Organized by Salesforce, it is one of the largest tech conferences in the world. [Dreamforce](https://www.salesforce.com/dreamforce/)
* **HubSpot INBOUND**: Focused on marketing, sales, and CRM strategies. [INBOUND](https://www.inbound.com/)
* **Gartner Sales & Marketing Conference**: High-level strategy for enterprise leaders. [Gartner Conferences](https://www.gartner.com/en/conferences/hub/sales-marketing-conferences)
* **CRM Evolution**: A dedicated conference for customer service and CRM professionals. [CRM Evolution](https://www.crmevolutio [...]
December 30, 2025
[...] of the largest tech conferences in the world. [Dreamforce](https://www.salesforce.com/dreamforce/)
* **HubSpot INBOUND**: Focused on marketing, sales, and CRM strategies. [INBOUND](https://www.inbound.com/)
* **Gartner Sales & Marketing Conference**: High-level strategy for enterprise leaders. [Gartner Conferences](https://www.gartner.com/en/conferences/hub/sales-marketing-conferences)
* **CRM Evolution**: A dedicated conference for customer service and CRM professionals. [CRM Evolution](https://www.crmevolution.com/)
### 7. Active Communities and Forums
Places to ask questions and share best [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] https://www.zendesk.com/sell/)
### 2. Influential Experts & Reviewers
To stay current on features and industry shifts, follow these analysts and platforms:
* **G2:** The leading peer-to-peer review site for software validated by real users. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center research. [Gartner CRM Insights](https://www.gartner.com/en/sales/role/crm-sales-technology)
* **Paul Greenberg:** Author of "CRM at the Speed of Light" and considered the "Godfather of CRM." [Paul Greenberg’s Site (The 56 Group) [...]
December 30, 2025
[...] on features and industry shifts, follow these analysts and platforms:
* **G2:** The leading peer-to-peer review site for software validated by real users. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center research. [Gartner CRM Insights](https://www.gartner.com/en/sales/role/crm-sales-technology)
* **Paul Greenberg:** Author of "CRM at the Speed of Light" and considered the "Godfather of CRM." [Paul Greenberg’s Site (The 56 Group)](https://the56group.typepad.com/)
* **Brent Leary:** A top CRM analyst focusing on s [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] nferences and Events
* **Dreamforce:** Hosted by Salesforce, it is the largest software conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/)
* **INBOUND:** HubSpot’s annual event focused on marketing, sales, and customer success. [INBOUND](https://www.inbound.com)
* **Gartner Customer Service & Support Expo:** High-level strategic event for CX leaders. [Gartner Events](https://www.gartner.com/en/conferences/calendar)
* **SaaSstr Annual:** While broader, it is a primary hub for CRM startup founders. [SaaStr Annual](https://www.saastrannual2024.com)
### 7. Active Profe [...]
December 30, 2025
[...] re conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/)
* **INBOUND:** HubSpot’s annual event focused on marketing, sales, and customer success. [INBOUND](https://www.inbound.com)
* **Gartner Customer Service & Support Expo:** High-level strategic event for CX leaders. [Gartner Events](https://www.gartner.com/en/conferences/calendar)
* **SaaSstr Annual:** While broader, it is a primary hub for CRM startup founders. [SaaStr Annual](https://www.saastrannual2024.com)
### 7. Active Professional Communities
* **RevOps Co-op:** A community for professionals in Revenue Oper [...]
December 30, 2025
[...] joinpavilion.com)
### 8. Top Publications and Media
* **CRM Magazine:** The industry’s primary trade publication. [Destination CRM](https://www.destinationcrm.com)
* **G2:** The leading peer-to-peer review site for CRM software comparison. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center. [Gartner CRM Insights](https://www.gartner.com/en/sales/topics/crm)
* **MarTech:** Covers the intersection of marketing and CRM technology. [MarTech.org](https://martech.org)
* **TechCrunch (Enterprise Category):** General cov [...]
December 30, 2025
[...] industry’s primary trade publication. [Destination CRM](https://www.destinationcrm.com)
* **G2:** The leading peer-to-peer review site for CRM software comparison. [G2 CRM Grid](https://www.g2.com/categories/crm)
* **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center. [Gartner CRM Insights](https://www.gartner.com/en/sales/topics/crm)
* **MarTech:** Covers the intersection of marketing and CRM technology. [MarTech.org](https://martech.org)
* **TechCrunch (Enterprise Category):** General coverage of CRM startup funding and acquisitions. [TechCrunch Enterprise](https:/ [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tps://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)).
For comparisons:
- [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid)
- [Capterra CRM Directory](https://www.capterra.com/customer-relationship-management-software/)
- [Gartner Magic Quadrant for CRM Customer Engagement Center (2023)](https://www.gartner.com/en/documents/4022342) – Leaders: Salesforce, Microsoft, Oracle.
### Top Companies and Service Providers
These are major implementation partners, resellers, and consultancies specializing in CRM deployments:
- **Acce [...]
December 30, 2025
[...] Community](https://community.zoho.com/crm).
- **G2 Community**: Reviews and Q&A. [G2 Community](https://www.g2.com/discover).
Slack/Discord: Sales Stack Slack via [Sales Stack Community](https://salesstack.co/).
### Influential Publications and Media
Sources for trends, reviews, benchmarks:
- **Gartner**: Magic Quadrant/Wave reports. [Gartner CRM Insights](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports on CRM. [Forrester CRM Research](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q1-2023/RES179614). [...]
December 30, 2025
[...] m).
- **G2 Community**: Reviews and Q&A. [G2 Community](https://www.g2.com/discover).
Slack/Discord: Sales Stack Slack via [Sales Stack Community](https://salesstack.co/).
### Influential Publications and Media
Sources for trends, reviews, benchmarks:
- **Gartner**: Magic Quadrant/Wave reports. [Gartner CRM Insights](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports on CRM. [Forrester CRM Research](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q1-2023/RES179614).
- **CRMXchange**: News and webinars. [CRM [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
### Most Trusted Brands and Recommended Products/Services
CRM (Customer Relationship Management) software helps businesses manage customer interactions, sales pipelines, marketing, and service. The most trusted brands dominate based on market share, analyst reports like Gartner's Magic Quadrant [Gartner CRM Magic Quadrant](https://www.gartner.com/reviews/market/customer-relationship-management/vendor/salesforce/product/sales-cloud), and user reviews on platforms like G2 [G2 CRM Category](https://www.g2.com/categories/crm) and Capterra [Capterra CRM Software](https://www.c [...]
December 30, 2025
### Most Trusted Brands and Recommended Products/Services
CRM (Customer Relationship Management) software helps businesses manage customer interactions, sales pipelines, marketing, and service. The most trusted brands dominate based on market share, analyst reports like Gartner's Magic Quadrant [Gartner CRM Magic Quadrant](https://www.gartner.com/reviews/market/customer-relationship-management/vendor/salesforce/product/sales-cloud), and user reviews on platforms like G2 [G2 CRM Category](https://www.g2.com/categories/crm) and Capterra [Capterra CRM Software](https://www.capterra.com/crm-software/) [...]
December 30, 2025
[...] n partners: Accenture [Accenture Salesforce Practice](https://www.accenture.com/us-en/services/salesforce-index), Deloitte [Deloitte CRM Services](https://www2.deloitte.com/us/en/pages/consulting/solutions/customer-relationship-management.html).
### Influential Experts and Reviewers to Follow
- **Gartner Analysts**: Follow for Magic Quadrant reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/ [...]
December 30, 2025
[...] /www.accenture.com/us-en/services/salesforce-index), Deloitte [Deloitte CRM Services](https://www2.deloitte.com/us/en/pages/consulting/solutions/customer-relationship-management.html).
### Influential Experts and Reviewers to Follow
- **Gartner Analysts**: Follow for Magic Quadrant reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/).
- **Review Platforms**:
- G2: [G2 Blog](https://www.g2. [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] itectures.
## Dominant Market Leaders, Brands, Key Companies, and Providers
- **Salesforce**: The undisputed leader with ~20-25% global market share, offering Einstein AI-powered CRM for sales, service, marketing, and more. Official site: [Salesforce](https://www.salesforce.com/). Named Leader in [Gartner's 2023 Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345).
- **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynamics 365](https://dynamics.mi [...]
December 30, 2025
[...] CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345).
- **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynamics 365](https://dynamics.microsoft.com/). Leader in [Gartner's 2023 Magic Quadrant](https://www.gartner.com/en/documents/4027345).
- **SAP**: Focuses on ERP-integrated CRM via SAP Sales Cloud and Service Cloud. Official site: [SAP CRM](https://www.sap.com/products/crm.html). Leader per Gartner.
- **Oracle**: CX Cloud suite for marketing, sales, and service. [...]
December 30, 2025
[...] site: [Dynamics 365](https://dynamics.microsoft.com/). Leader in [Gartner's 2023 Magic Quadrant](https://www.gartner.com/en/documents/4027345).
- **SAP**: Focuses on ERP-integrated CRM via SAP Sales Cloud and Service Cloud. Official site: [SAP CRM](https://www.sap.com/products/crm.html). Leader per Gartner.
- **Oracle**: CX Cloud suite for marketing, sales, and service. Official site: [Oracle CX](https://www.oracle.com/cx/). Leader in Gartner report.
- **Adobe Experience Cloud**: Marketing-heavy CRM with real-time personalization. Official site: [Adobe Experience Cloud](https://business.adobe.com/pro [...]
December 30, 2025
[...] 45).
- **SAP**: Focuses on ERP-integrated CRM via SAP Sales Cloud and Service Cloud. Official site: [SAP CRM](https://www.sap.com/products/crm.html). Leader per Gartner.
- **Oracle**: CX Cloud suite for marketing, sales, and service. Official site: [Oracle CX](https://www.oracle.com/cx/). Leader in Gartner report.
- **Adobe Experience Cloud**: Marketing-heavy CRM with real-time personalization. Official site: [Adobe Experience Cloud](https://business.adobe.com/products/experience-cloud.html). Leader in Gartner.
- **HubSpot**: SMB and mid-market favorite for inbound marketing CRM; free tier popular. O [...]
December 30, 2025
[...] ting, sales, and service. Official site: [Oracle CX](https://www.oracle.com/cx/). Leader in Gartner report.
- **Adobe Experience Cloud**: Marketing-heavy CRM with real-time personalization. Official site: [Adobe Experience Cloud](https://business.adobe.com/products/experience-cloud.html). Leader in Gartner.
- **HubSpot**: SMB and mid-market favorite for inbound marketing CRM; free tier popular. Official site: [HubSpot](https://www.hubspot.com/). Leader/Challenger in [Gartner's 2024 Magic Quadrant for CRM for Sales](https://www.gartner.com/en/documents/4516268).
- Other key players: **Zendesk** (servi [...]