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About forrester.com (Tech Companies)
This page provides details about forrester.com (Tech Companies) which was ranked #25 out of 177 in the list of sources (17 citations (1.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Gartner, Forrester, Forrester Research, Forrester CX Summit.
Used by AI Models
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Pages from forrester.com (6 links)
| URL Path | Citations | Position |
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| forrester.com | 0 | N/A |
| /blogs/author/tiffani-bova | 1 | 47 |
| /analyst/david-kaplan | 1 | 49 |
| /report/The-Forrester-Wave-CRM-Suites-Q2-2023/RES179731 | 7 | 71 |
| /event | 1 | 79 |
| www.forrester.com | 7 | 96.1 |
Brands Referenced By This Website (4 brands)
| Brand | Voice | Mentions |
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11.2% | 41 |
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2.2% | 23 |
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0% | 3 |
| Forrester CX Summit | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(5 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] *TrustRadius** [TrustRadius CRM](https://www.trustradius.com/crm) - In-depth user reviews ### 6. **Gartner** [Gartner CRM Research](https://www.gartner.com/en/information-technology/insights/crm-customer-experience) - Industry analyst reports (Magic Quadrant for CRM) ### 7. **Forrester Research** [Forrester](https://www.forrester.com) - CRM Wave reports and analysis ### 8. **CRM Buyer** [CRM Buyer](https://www.crmbuyer.com) - CRM news and analysis ### 9. **Sales Hacker** [Sales Hacker](https://www.saleshacker.com) - Sales technology and CRM content ### 10. **CustomerThink** [CustomerThink](https://customerthink.com) - Custom [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] try Publications 1. **[CRM Magazine](https://www.destinationcrm.com/)** - Leading CRM industry publication 2. **[CustomerThink](https://customerthink.com/)** - Independent customer-focused community 3. **[CMSWire](https://www.cmswire.com/)** - Customer experience and digital workplace news 4. **[Forrester Research](https://www.forrester.com/)** - Publishes influential CRM Wave reports 5. **[Gartner](https://www.gartner.com/)** - Releases annual CRM Magic Quadrant 6. **[G2 CRM Category](https://www.g2.com/categories/crm)** - User reviews and comparisons ### News & Analysis 7. **[TechCrunch CRM Coverage](https://techcrunch.com/tag/cr [...]
[...] w.sugarcrm.com/sugarcon/)** - SugarCRM's annual user conference 5. **[Oracle CloudWorld](https://www.oracle.com/cloudworld/)** - Oracle's cloud and CRM event ### Industry Events 6. **[Customer Contact Week](https://www.customercontactweekdigital.com/)** - Customer service and CX conference 7. **[Forrester CX Summit](https://www.forrester.com/event/)** - Customer experience leadership event 8. **[Gartner Customer Experience & Technologies Summit](https://www.gartner.com/en/conferences)** - Enterprise CX conference 9. **[SaaStr Annual](https://www.saastrannual.com/)** - SaaS conference with significant CRM focus ## YouTube Channels & Podcast [...]
[...] rs 6. **[Growth Show by HubSpot](https://www.hubspot.com/podcasts/growth-show)** - Growth and CRM strategies ## Industry Analysts & Research Firms 1. **[Gartner](https://www.gartner.com/en/information-technology/insights/customer-relationship-management)** - CRM Magic Quadrant and research 2. **[Forrester](https://www.forrester.com/bold)** - CRM Wave reports and analysis 3. **[IDC](https://www.idc.com/)** - Market research and forecasts 4. **[Nucleus Research](https://nucleusresearch.com/)** - ROI-focused CRM research 5. **[Constellation Research](https://www.constellationr.com/)** - Technology research and advisory ## Newslet [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] s ## Key Industry Statistics & Market Research - **Gartner** - [https://www.gartner.com/en/marketing/research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management) - Publishes annual Magic Quadrant for CRM - **Forrester Research** - [https://www.forrester.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm) - User reviews and comparisons - **Capterra** - [https://www.capterra.com/customer- [...]
OpenAI ChatGPT Latest
(5 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ## 7) Influential publications, analyst firms, and review/comparison platforms Analyst/research firms (market maps, Waves/Quadrants, etc.): - [Gartner](https://www.gartner.com/) (see methodology: [Gartner Magic Quadrant](https://www.gartner.com/en/research/methodologies/gartner-magic-quadrant)) - [Forrester](https://www.forrester.com/) (see: [The Forrester Wave](https://www.forrester.com/research/the-forrester-wave/)) - [IDC](https://www.idc.com/) Industry publications: - [Destination CRM](https://www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [CustomerThink](https://customerthink.com/) - [MarTech](https:// [...]
[...] , and review/comparison platforms Analyst/research firms (market maps, Waves/Quadrants, etc.): - [Gartner](https://www.gartner.com/) (see methodology: [Gartner Magic Quadrant](https://www.gartner.com/en/research/methodologies/gartner-magic-quadrant)) - [Forrester](https://www.forrester.com/) (see: [The Forrester Wave](https://www.forrester.com/research/the-forrester-wave/)) - [IDC](https://www.idc.com/) Industry publications: - [Destination CRM](https://www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [CustomerThink](https://customerthink.com/) - [MarTech](https://martech.org/) - [CMSWire](https://www.cmswire.com/) - [TechTarget: SearchCustomerEx [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] beagle-research.com/) ([Beagle Research](https://beagle-research.com/)) Adjacent (marketing + CRM ecosystem strategy): - [Scott Brinker](https://chiefmartec.com/) (MarTech landscape) Major analyst firms that track CRM markets (for “what’s leading” and why): - [Gartner](https://www.gartner.com/) - [Forrester](https://www.forrester.com/) - [IDC](https://www.idc.com/) --- ## 6) Helpful communities (learning + careers + troubleshooting) Vendor communities: - Salesforce community: [Trailblazer Community](https://trailblazer.salesforce.com/) - HubSpot community: [HubSpot Community](https://community.hubspot.com/) - Microsoft Dynamic [...]
[...] ](https://ignite.microsoft.com/) - Oracle flagship: [Oracle CloudWorld](https://www.oracle.com/cloudworld/) - SAP flagship: [SAP Sapphire](https://www.sap.com/events/sapphire.html) (For broader vendor + analyst event discovery, see: [Gartner Conferences](https://www.gartner.com/en/conferences) and [Forrester Events](https://www.forrester.com/events/).) --- ## 8) Notable startups / disruptors around the CRM “system of action” These aren’t always CRMs themselves, but they meaningfully reshape how CRMs get used: - Conversation intelligence: [Gong](https://www.gong.io/) - Forecasting / revenue operations: [Clari](https://www.clari.com/) - Sales [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] g/) - [CMSWire](https://www.cmswire.com/) - [Sales Hacker](https://www.saleshacker.com/) Analyst and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/) --- If you tell me your context (B2B vs B2C, seats, sales motion, an [...]
X.AI Grok (latest)
(7 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] Ventures. Blog: [David Cummings Blog](https://davidcummings.org/). - **Lincoln Murphy**: Growth expert, focuses on customer success in CRM. Site: [Lincoln Murphy](https://lincolnmurphy.com/). - **Tiffani Bova**: Salesforce CRO, keynote speaker on customer-centric growth. LinkedIn influence noted in [Forrester reports](https://www.forrester.com/blogs/author/tiffani-bova/). - **Arnie Bellini**: CEO of Tecnova (Dynamics partner). [Arnie Bellini Insights](https://www.arnieb.com/). - Follow via [G2 Thought Leadership](https://www.g2.com/articles/crm-thought-leaders) or [Sales Hacker Experts](https://www.saleshacker.com/). ### Promising Startups and New Market Entrants [...]
[...] lesstack.co/). ### Influential Publications and Media Sources for trends, reviews, benchmarks: - **Gartner**: Magic Quadrant/Wave reports. [Gartner CRM Insights](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm). - **Forrester**: Wave reports on CRM. [Forrester CRM Research](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q1-2023/RES179614). - **CRMXchange**: News and webinars. [CRMXchange](https://www.crmxchange.com/). - **MarTech.org**: CRM coverage. [MarTech CRM](https://martech.org/topics/customer-relationship-management/). - **Sales Hacker**: Sales/CRM blog. [Sales Hacker](https://www.saleshacker.com/). - Newsletters: Ben's Bite [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] . Official site: [Zoho CRM](https://www.zoho.com/crm/). - **Pipedrive**: Sales-focused with visual pipelines; great for sales teams. Official site: [Pipedrive](https://www.pipedrive.com/). For comparisons: - [G2 CRM Grid Report](https://www.g2.com/categories/crm) (user reviews, leader quadrant). - [Forrester Wave: CRM Suites](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q2-2023/RES179731) (analyst evaluation). ### Reputable Companies and Providers Beyond core vendors, these integrate or provide CRM services: - **Oracle CX (NetSuite CRM)**: Enterprise-grade with ERP integration. [Oracle CX](https://www.oracle.com/cx/sales/). - **SAP CRM (SAP Sales Cloud)**: For complex B2B. [SAP S [...]
[...] ### Influential Experts and Reviewers to Follow - **Gartner Analysts**: Follow for Magic Quadrant reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm). - **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/). - **Review Platforms**: - G2: [G2 Blog](https://www.g2.com/articles/crm). - TrustRadius: [TrustRadius CRM](https://www.trustradius.com/categories/crm). - Experts: - Lincoln Murphy (customer success): [LincolnMurphy.com](https://lincolnmurphy.com/) | Twitter [@lincolnmurphy](https://twitter [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] angelist. Blog: [OnStartups](https://onstartups.com/author/dharmesh/). - **Satya Nadella** (Microsoft CEO): Drives Dynamics 365 vision. Profile: [Microsoft Leadership](https://news.microsoft.com/executive/satya-nadella/). - **David A. Kaplan** (Forrester VP, Principal Analyst): CRM research expert. [Forrester](https://www.forrester.com/analyst/david-kaplan/). - Others: **Godard Abel** (G2 CEO, CRM influencer), **Arvind Krishna** (IBM CEO, Watson CRM ties). ## Emerging Startups and Trends **Emerging Startups**: - **Attio**: AI-native, flexible CRM for modern teams. [Attio](https://attio.com/). - **Folk**: No-code CRM for startups. [Folk](https://www.f [...]
[...] : AI workflow automation for CRM. [Bardeen](https://www.bardeen.ai/). - Track via [Crunchbase CRM Startups](https://www.crunchbase.com/hub/crm-startups). **Key Trends** (per [Gartner's 2024 CRM Trends](https://www.gartner.com/en/information-technology/insights/customer-relationship-management) and [Forrester's Predictions 2024](https://www.forrester.com/report/predictions-2024-crm-and-customer-experience/RES182204)): - AI agents for autonomous CRM tasks. - Composable CRM (mix-and-match modules). - Privacy-first/zero-party data platforms. - Headless CRM for e-commerce. - Vertical CRMs (e.g., healthcare, real estate). See [IDC's CRM Future](https://www.idc.com/getdoc.jsp?containerId=US51228523). ## Major Conf [...]
[...] it.com/r/salesforce/). - **LinkedIn Groups**: CRM Professionals (100k+), Salesforce Users. ## Top Publications and Media - **Gartner**: Magic Quadrants/Waves. [Gartner CRM](https://www.gartner.com/en/information-technology/insights/customer-relationship-management). - **Forrester**: Waves/Reports. [Forrester CRM](https://www.forrester.com/technology/crm/). - **IDC**: MarketScape reports. [IDC CRM](https://www.idc.com/research/vieweverything.jsp?searchTerm=crm). - **Destination CRM**: News/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarTech.org**: Trends/media. [MarTech](https://martech.org/). - **Practical Ecommerce**: CRM-foc [...]