This page provides details about Forrester (organization) which was ranked #21 out of 100 in the list of brands (23 mentions (2.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ry Publications
1. **[CRM Magazine](https://www.destinationcrm.com/)** - Leading CRM industry publication
2. **[CustomerThink](https://customerthink.com/)** - Independent customer-focused community
3. **[CMSWire](https://www.cmswire.com/)** - Customer experience and digital workplace news
4. **[Forrester Research](https://www.forrester.com/)** - Publishes influential CRM Wave reports
5. **[Gartner](https://www.gartner.com/)** - Releases annual CRM Magic Quadrant
6. **[G2 CRM Category](https://www.g2.com/categories/crm)** - User reviews and comparisons
### News & Analysis
7. **[TechCrunch CRM Co [...]
December 30, 2025
[...] .sugarcrm.com/sugarcon/)** - SugarCRM's annual user conference
5. **[Oracle CloudWorld](https://www.oracle.com/cloudworld/)** - Oracle's cloud and CRM event
### Industry Events
6. **[Customer Contact Week](https://www.customercontactweekdigital.com/)** - Customer service and CX conference
7. **[Forrester CX Summit](https://www.forrester.com/event/)** - Customer experience leadership event
8. **[Gartner Customer Experience & Technologies Summit](https://www.gartner.com/en/conferences)** - Enterprise CX conference
9. **[SaaStr Annual](https://www.saastrannual.com/)** - SaaS conference with signific [...]
December 30, 2025
[...] s
6. **[Growth Show by HubSpot](https://www.hubspot.com/podcasts/growth-show)** - Growth and CRM strategies
## Industry Analysts & Research Firms
1. **[Gartner](https://www.gartner.com/en/information-technology/insights/customer-relationship-management)** - CRM Magic Quadrant and research
2. **[Forrester](https://www.forrester.com/bold)** - CRM Wave reports and analysis
3. **[IDC](https://www.idc.com/)** - Market research and forecasts
4. **[Nucleus Research](https://nucleusresearch.com/)** - ROI-focused CRM research
5. **[Constellation Research](https://www.constellationr.com/)** - Technology r [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] - Popular with SMBs
## Key Industry Statistics & Market Research
- **Gartner** - [https://www.gartner.com/en/marketing/research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management)
- Publishes annual Magic Quadrant for CRM
- **Forrester Research** - [https://www.forrester.com](https://www.forrester.com)
- CRM Wave reports and analysis
- **IDC** - [https://www.idc.com](https://www.idc.com)
- Market share and growth statistics
- **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm)
- User reviews an [...]
December 30, 2025
[...] ustry Statistics & Market Research
- **Gartner** - [https://www.gartner.com/en/marketing/research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management)
- Publishes annual Magic Quadrant for CRM
- **Forrester Research** - [https://www.forrester.com](https://www.forrester.com)
- CRM Wave reports and analysis
- **IDC** - [https://www.idc.com](https://www.idc.com)
- Market share and growth statistics
- **G2** - [https://www.g2.com/categories/crm](https://www.g2.com/categories/crm)
- User reviews and comparisons
- **Capterra** - [htt [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] (https://ignite.microsoft.com/)
- Oracle flagship: [Oracle CloudWorld](https://www.oracle.com/cloudworld/)
- SAP flagship: [SAP Sapphire](https://www.sap.com/events/sapphire.html)
(For broader vendor + analyst event discovery, see: [Gartner Conferences](https://www.gartner.com/en/conferences) and [Forrester Events](https://www.forrester.com/events/).)
---
## 8) Notable startups / disruptors around the CRM “system of action”
These aren’t always CRMs themselves, but they meaningfully reshape how CRMs get used:
- Conversation intelligence: [Gong](https://www.gong.io/)
- Forecasting / revenue operations [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] /)
- [CMSWire](https://www.cmswire.com/)
- [Sales Hacker](https://www.saleshacker.com/)
Analyst and evaluation sources (often used in procurement):
- [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants))
- [Forrester](https://www.forrester.com/)
- Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/)
---
If you tell me your context (B2B vs [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] entures. Blog: [David Cummings Blog](https://davidcummings.org/).
- **Lincoln Murphy**: Growth expert, focuses on customer success in CRM. Site: [Lincoln Murphy](https://lincolnmurphy.com/).
- **Tiffani Bova**: Salesforce CRO, keynote speaker on customer-centric growth. LinkedIn influence noted in [Forrester reports](https://www.forrester.com/blogs/author/tiffani-bova/).
- **Arnie Bellini**: CEO of Tecnova (Dynamics partner). [Arnie Bellini Insights](https://www.arnieb.com/).
- Follow via [G2 Thought Leadership](https://www.g2.com/articles/crm-thought-leaders) or [Sales Hacker Experts](https://www.sale [...]
December 30, 2025
[...] [Sales Stack Community](https://salesstack.co/).
### Influential Publications and Media
Sources for trends, reviews, benchmarks:
- **Gartner**: Magic Quadrant/Wave reports. [Gartner CRM Insights](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports on CRM. [Forrester CRM Research](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q1-2023/RES179614).
- **CRMXchange**: News and webinars. [CRMXchange](https://www.crmxchange.com/).
- **MarTech.org**: CRM coverage. [MarTech CRM](https://martech.org/topics/customer-rela [...]
December 30, 2025
[...] esstack.co/).
### Influential Publications and Media
Sources for trends, reviews, benchmarks:
- **Gartner**: Magic Quadrant/Wave reports. [Gartner CRM Insights](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports on CRM. [Forrester CRM Research](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q1-2023/RES179614).
- **CRMXchange**: News and webinars. [CRMXchange](https://www.crmxchange.com/).
- **MarTech.org**: CRM coverage. [MarTech CRM](https://martech.org/topics/customer-relationship-management/).
- **Sales Ha [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Official site: [Zoho CRM](https://www.zoho.com/crm/).
- **Pipedrive**: Sales-focused with visual pipelines; great for sales teams. Official site: [Pipedrive](https://www.pipedrive.com/).
For comparisons:
- [G2 CRM Grid Report](https://www.g2.com/categories/crm) (user reviews, leader quadrant).
- [Forrester Wave: CRM Suites](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q2-2023/RES179731) (analyst evaluation).
### Reputable Companies and Providers
Beyond core vendors, these integrate or provide CRM services:
- **Oracle CX (NetSuite CRM)**: Enterprise-grade with ERP integration. [Ora [...]
December 30, 2025
[...] nsulting/solutions/customer-relationship-management.html).
### Influential Experts and Reviewers to Follow
- **Gartner Analysts**: Follow for Magic Quadrant reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/).
- **Review Platforms**:
- G2: [G2 Blog](https://www.g2.com/articles/crm).
- TrustRadius: [TrustRadius CRM](https://www.trustradius.com/categories/crm).
- Experts:
- Lincoln Murphy [...]
December 30, 2025
[...] ### Influential Experts and Reviewers to Follow
- **Gartner Analysts**: Follow for Magic Quadrant reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm).
- **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/).
- **Review Platforms**:
- G2: [G2 Blog](https://www.g2.com/articles/crm).
- TrustRadius: [TrustRadius CRM](https://www.trustradius.com/categories/crm).
- Experts:
- Lincoln Murphy (customer success): [LincolnMurphy.com](https://lincolnmurp [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.