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About gartner.com (Tech Companies)
This page provides details about gartner.com (Tech Companies) which was ranked #18 out of 177 in the list of sources (26 citations (1.6% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, Gartner CX Summit, r/salesforce, G2, TrustRadius +5 more.
Used by AI Models
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Pages from gartner.com (17 links)
Brands Referenced By This Website (10 brands)
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1.8% | 13 |
| r/salesforce | 0.6% | 8 |
| G2 CRM Category | 0% | 4 |
| Gartner CX Summit | 0% | 1 |
| Gartner Customer Experience & Technologies Summit | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(6 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] om/categories/crm) - User reviews and comparisons ### 4. **Capterra** [Capterra CRM](https://www.capterra.com/customer-relationship-management-software/) - Reviews and comparisons ### 5. **TrustRadius** [TrustRadius CRM](https://www.trustradius.com/crm) - In-depth user reviews ### 6. **Gartner** [Gartner CRM Research](https://www.gartner.com/en/information-technology/insights/crm-customer-experience) - Industry analyst reports (Magic Quadrant for CRM) ### 7. **Forrester Research** [Forrester](https://www.forrester.com) - CRM Wave reports and analysis ### 8. **CRM Buyer** [CRM Buyer](https://www.crmbuyer.com) - CRM news and analysis ### 9. **Sales Hacker** [Sales Hacker](https://www.saleshac [...]
[...] tion](https://www.destinationcrm.com/Conference/CRM-Evolution/CRM-Evolution-2024.aspx) - Destination CRM's conference ### 7. **Customer Contact Week (CCW)** [CCW](https://www.customercontactweekdigital.com) - Focus on customer experience and CRM ### 8. **Gartner CRM & Customer Experience Summit** [Gartner CX Summit](https://www.gartner.com/en/conferences) ## Active Communities & Forums ### 1. **Salesforce Trailblazer Community** [Trailblazer Community](https://trailblazers.salesforce.com) - Official Salesforce community ### 2. **HubSpot Community** [HubSpot Community](https://community.hubspot.com) - Official HubSpot forum ### 3. **r/salesforce [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] racle.com/cloudworld/)** - Oracle's cloud and CRM event ### Industry Events 6. **[Customer Contact Week](https://www.customercontactweekdigital.com/)** - Customer service and CX conference 7. **[Forrester CX Summit](https://www.forrester.com/event/)** - Customer experience leadership event 8. **[Gartner Customer Experience & Technologies Summit](https://www.gartner.com/en/conferences)** - Enterprise CX conference 9. **[SaaStr Annual](https://www.saastrannual.com/)** - SaaS conference with significant CRM focus ## YouTube Channels & Podcasts ### YouTube Channels 1. **[Salesforce](https://www.youtube.com/user/salesforce)** - Official Salesforce channel 2. **[HubSpot](https:/ [...]
[...] ts/)** - Customer experience insights 5. **[The Salesforce Admins Podcast](https://admin.salesforce.com/podcast)** - For Salesforce administrators 6. **[Growth Show by HubSpot](https://www.hubspot.com/podcasts/growth-show)** - Growth and CRM strategies ## Industry Analysts & Research Firms 1. **[Gartner](https://www.gartner.com/en/information-technology/insights/customer-relationship-management)** - CRM Magic Quadrant and research 2. **[Forrester](https://www.forrester.com/bold)** - CRM Wave reports and analysis 3. **[IDC](https://www.idc.com/)** - Market research and forecasts 4. **[Nucleus Research](https://nucleusresearch.com/)** - ROI-focused CRM research 5. **[Constellation Resea [...]
[...] blication 2. **[CustomerThink](https://customerthink.com/)** - Independent customer-focused community 3. **[CMSWire](https://www.cmswire.com/)** - Customer experience and digital workplace news 4. **[Forrester Research](https://www.forrester.com/)** - Publishes influential CRM Wave reports 5. **[Gartner](https://www.gartner.com/)** - Releases annual CRM Magic Quadrant 6. **[G2 CRM Category](https://www.g2.com/categories/crm)** - User reviews and comparisons ### News & Analysis 7. **[TechCrunch CRM Coverage](https://techcrunch.com/tag/crm/)** - Startup and technology news 8. **[VentureBeat](https://venturebeat.com/)** - [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] rm](https://monday.com/crm) - Work OS platform with CRM capabilities - Highly customizable 10. **Insightly** - [https://www.insightly.com](https://www.insightly.com) - Project management integrated CRM - Popular with SMBs ## Key Industry Statistics & Market Research - **Gartner** - [https://www.gartner.com/en/marketing/research/customer-relationship-management](https://www.gartner.com/en/marketing/research/customer-relationship-management) - Publishes annual Magic Quadrant for CRM - **Forrester Research** - [https://www.forrester.com](https://www.forrester.com) - CRM Wave reports and analysis - **IDC** - [https://www.idc.com](https://www.idc.com) - Market share and growth statistics - **G2** - [https://www.g2.com/categori [...]
OpenAI ChatGPT Latest
(7 citations)
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] (https://www.inbound.com/) - Microsoft flagship: [Microsoft Ignite](https://ignite.microsoft.com/) - Oracle flagship: [Oracle CloudWorld](https://www.oracle.com/cloudworld/) - SAP flagship: [SAP Sapphire](https://www.sap.com/events/sapphire.html) (For broader vendor + analyst event discovery, see: [Gartner Conferences](https://www.gartner.com/en/conferences) and [Forrester Events](https://www.forrester.com/events/).) --- ## 8) Notable startups / disruptors around the CRM “system of action” These aren’t always CRMs themselves, but they meaningfully reshape how CRMs get used: - Conversation intelligence: [Gong](https://www.gong.io/) - Forecasting / re [...]
[...] es Hacker](https://www.saleshacker.com/) (sales/GTM content) --- ## 10) Review & comparison sites (useful, but read critically) To sanity-check vendors, feature claims, and pricing: - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### If you tell me (1) your target industry, (2) company size, and (3) whether you want to specialize in admin/config, developer work, or RevOps/enablement, I can give you a tighter “what to learn first” path and a short list of the best-fit CRMs. [...]
[...] sentials) - [Denis Pombriant](https://beagle-research.com/) ([Beagle Research](https://beagle-research.com/)) Adjacent (marketing + CRM ecosystem strategy): - [Scott Brinker](https://chiefmartec.com/) (MarTech landscape) Major analyst firms that track CRM markets (for “what’s leading” and why): - [Gartner](https://www.gartner.com/) - [Forrester](https://www.forrester.com/) - [IDC](https://www.idc.com/) --- ## 6) Helpful communities (learning + careers + troubleshooting) Vendor communities: - Salesforce community: [Trailblazer Community](https://trailblazer.salesforce.com/) - HubSpot community: [HubSpot Community](https://c [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] practitioner coverage: - [Destination CRM](https://www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [MarTech](https://martech.org/) - [CMSWire](https://www.cmswire.com/) - [Sales Hacker](https://www.saleshacker.com/) Analyst and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Softw [...]
[...] www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [MarTech](https://martech.org/) - [CMSWire](https://www.cmswire.com/) - [Sales Hacker](https://www.saleshacker.com/) Analyst and evaluation sources (often used in procurement): - [Gartner](https://www.gartner.com/en) (methodology: [Gartner Magic Quadrants](https://www.gartner.com/en/research/methodologies/magic-quadrants)) - [Forrester](https://www.forrester.com/) - Review/comparison platforms: [G2](https://www.g2.com/), [Capterra](https://www.capterra.com/), [TrustRadius](https://www.trustradius.com/), [Software Advice](https://www.softwareadvice.com/), [GetApp](https://www.getapp.com/) --- If you tell me your c [...]
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] esforce](https://www.reddit.com/r/salesforce/) - [Reddit r/hubspot](https://www.reddit.com/r/hubspot/) - [Reddit r/CRM](https://www.reddit.com/r/CRM/) --- ## 7) Influential publications, analyst firms, and review/comparison platforms Analyst/research firms (market maps, Waves/Quadrants, etc.): - [Gartner](https://www.gartner.com/) (see methodology: [Gartner Magic Quadrant](https://www.gartner.com/en/research/methodologies/gartner-magic-quadrant)) - [Forrester](https://www.forrester.com/) (see: [The Forrester Wave](https://www.forrester.com/research/the-forrester-wave/)) - [IDC](https://www.idc.com/) Industry publications: [...]
[...] it r/hubspot](https://www.reddit.com/r/hubspot/) - [Reddit r/CRM](https://www.reddit.com/r/CRM/) --- ## 7) Influential publications, analyst firms, and review/comparison platforms Analyst/research firms (market maps, Waves/Quadrants, etc.): - [Gartner](https://www.gartner.com/) (see methodology: [Gartner Magic Quadrant](https://www.gartner.com/en/research/methodologies/gartner-magic-quadrant)) - [Forrester](https://www.forrester.com/) (see: [The Forrester Wave](https://www.forrester.com/research/the-forrester-wave/)) - [IDC](https://www.idc.com/) Industry publications: - [Destination CRM](https://www.destinationcrm.com/) - [CRM Buyer](https://www.crmbuyer.com/) - [CustomerThink](https [...]
Google Gemini Flash (latest)
(4 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] of the largest tech conferences in the world. [Dreamforce](https://www.salesforce.com/dreamforce/) * **HubSpot INBOUND**: Focused on marketing, sales, and CRM strategies. [INBOUND](https://www.inbound.com/) * **Gartner Sales & Marketing Conference**: High-level strategy for enterprise leaders. [Gartner Conferences](https://www.gartner.com/en/conferences/hub/sales-marketing-conferences) * **CRM Evolution**: A dedicated conference for customer service and CRM professionals. [CRM Evolution](https://www.crmevolution.com/) ### 7. Active Communities and Forums Places to ask questions and share best practices with other users. * **Trailblazer Community**: The official Salesforce [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] on features and industry shifts, follow these analysts and platforms: * **G2:** The leading peer-to-peer review site for software validated by real users. [G2 CRM Grid](https://www.g2.com/categories/crm) * **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center research. [Gartner CRM Insights](https://www.gartner.com/en/sales/role/crm-sales-technology) * **Paul Greenberg:** Author of "CRM at the Speed of Light" and considered the "Godfather of CRM." [Paul Greenberg’s Site (The 56 Group)](https://the56group.typepad.com/) * **Brent Leary:** A top CRM analyst focusing on small business and social CRM. [Brent Leary on LinkedIn](https://www.linke [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] are conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/) * **INBOUND:** HubSpot’s annual event focused on marketing, sales, and customer success. [INBOUND](https://www.inbound.com) * **Gartner Customer Service & Support Expo:** High-level strategic event for CX leaders. [Gartner Events](https://www.gartner.com/en/conferences/calendar) * **SaaSstr Annual:** While broader, it is a primary hub for CRM startup founders. [SaaStr Annual](https://www.saastrannual2024.com) ### 7. Active Professional Communities * **RevOps Co-op:** A community for professionals in Revenue Operations (often CRM admins). [RevOps Co-op](https://www.re [...]
[...] e industry’s primary trade publication. [Destination CRM](https://www.destinationcrm.com) * **G2:** The leading peer-to-peer review site for CRM software comparison. [G2 CRM Grid](https://www.g2.com/categories/crm) * **Gartner:** Provides the "Magic Quadrant" for CRM Customer Engagement Center. [Gartner CRM Insights](https://www.gartner.com/en/sales/topics/crm) * **MarTech:** Covers the intersection of marketing and CRM technology. [MarTech.org](https://martech.org) * **TechCrunch (Enterprise Category):** General coverage of CRM startup funding and acquisitions. [TechCrunch Enterprise](https://techcrunch.com/category/enterprise/) [...]
X.AI Grok (latest)
(9 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ttps://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)). For comparisons: - [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid) - [Capterra CRM Directory](https://www.capterra.com/customer-relationship-management-software/) - [Gartner Magic Quadrant for CRM Customer Engagement Center (2023)](https://www.gartner.com/en/documents/4022342) – Leaders: Salesforce, Microsoft, Oracle. ### Top Companies and Service Providers These are major implementation partners, resellers, and consultancies specializing in CRM deployments: - **Accenture**: Global leader in Salesforce implementations. [Accenture Salesforce Services](https://www.accen [...]
[...] rm). - **G2 Community**: Reviews and Q&A. [G2 Community](https://www.g2.com/discover). Slack/Discord: Sales Stack Slack via [Sales Stack Community](https://salesstack.co/). ### Influential Publications and Media Sources for trends, reviews, benchmarks: - **Gartner**: Magic Quadrant/Wave reports. [Gartner CRM Insights](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm). - **Forrester**: Wave reports on CRM. [Forrester CRM Research](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q1-2023/RES179614). - **CRMXchange**: News and webinars. [CRMXchange](https://www.crmxchange.com/). - **MarTech.org**: CRM coverage. [MarTech CRM](https://martech.org/topi [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] //www.accenture.com/us-en/services/salesforce-index), Deloitte [Deloitte CRM Services](https://www2.deloitte.com/us/en/pages/consulting/solutions/customer-relationship-management.html). ### Influential Experts and Reviewers to Follow - **Gartner Analysts**: Follow for Magic Quadrant reports. Key: [Gartner's CRM Research](https://www.gartner.com/en/information-technology/insights/customer-relationship-management-crm). - **Forrester**: Wave reports by analysts like Cory Braunberg. [Forrester CRM](https://www.forrester.com/blogs/category/crm/). - **Review Platforms**: - G2: [G2 Blog](https://www.g2.com/articles/crm). - TrustRadius: [TrustRadius CRM](https://www.trustradius.com/categories/crm). - Experts: [...]
### Most Trusted Brands and Recommended Products/Services CRM (Customer Relationship Management) software helps businesses manage customer interactions, sales pipelines, marketing, and service. The most trusted brands dominate based on market share, analyst reports like Gartner's Magic Quadrant [Gartner CRM Magic Quadrant](https://www.gartner.com/reviews/market/customer-relationship-management/vendor/salesforce/product/sales-cloud), and user reviews on platforms like G2 [G2 CRM Category](https://www.g2.com/categories/crm) and Capterra [Capterra CRM Software](https://www.capterra.com/crm-software/). - **Salesforce**: Market leader with comprehensive features for enterprise sales, marketing, and service. Recommended for large [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] tups. [Folk](https://www.folk.app/). - **Clay**: AI sales automation/CRM hybrid. [Clay](https://www.clay.com/). - **Bardeen**: AI workflow automation for CRM. [Bardeen](https://www.bardeen.ai/). - Track via [Crunchbase CRM Startups](https://www.crunchbase.com/hub/crm-startups). **Key Trends** (per [Gartner's 2024 CRM Trends](https://www.gartner.com/en/information-technology/insights/customer-relationship-management) and [Forrester's Predictions 2024](https://www.forrester.com/report/predictions-2024-crm-and-customer-experience/RES182204)): - AI agents for autonomous CRM tasks. - Composable CRM (mix-and-match modules). - Privacy-first/zero-party data platforms. - Headless CRM for e-commerce. - Vertical CRMs (e [...]
[...] .g2.com/discussions). - **Reddit**: r/CRM (20k+ subs), r/salesforce. [r/CRM](https://www.reddit.com/r/CRM/), [r/salesforce](https://www.reddit.com/r/salesforce/). - **LinkedIn Groups**: CRM Professionals (100k+), Salesforce Users. ## Top Publications and Media - **Gartner**: Magic Quadrants/Waves. [Gartner CRM](https://www.gartner.com/en/information-technology/insights/customer-relationship-management). - **Forrester**: Waves/Reports. [Forrester CRM](https://www.forrester.com/technology/crm/). - **IDC**: MarketScape reports. [IDC CRM](https://www.idc.com/research/vieweverything.jsp?searchTerm=crm). - **Destination CRM**: News/magazine. [Destination CRM](https://www.destinationcrm.com/). - **MarT [...]
[...] hitectures. ## Dominant Market Leaders, Brands, Key Companies, and Providers - **Salesforce**: The undisputed leader with ~20-25% global market share, offering Einstein AI-powered CRM for sales, service, marketing, and more. Official site: [Salesforce](https://www.salesforce.com/). Named Leader in [Gartner's 2023 Magic Quadrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345). - **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynamics 365](https://dynamics.microsoft.com/). Leader in [Gartner's 2023 Magic Quadrant](https://www.gartner.com/en/documents/4027345). [...]
[...] r CRM Customer Engagement Center](https://www.gartner.com/en/documents/4027345). - **Microsoft Dynamics 365**: Strong in enterprise with deep integration into Microsoft ecosystem (e.g., Teams, Power BI). Market share ~10-15%. Official site: [Dynamics 365](https://dynamics.microsoft.com/). Leader in [Gartner's 2023 Magic Quadrant](https://www.gartner.com/en/documents/4027345). - **SAP**: Focuses on ERP-integrated CRM via SAP Sales Cloud and Service Cloud. Official site: [SAP CRM](https://www.sap.com/products/crm.html). Leader per Gartner. - **Oracle**: CX Cloud suite for marketing, sales, and service. Official site: [Oracle CX](https://www.oracle.com/cx/). Leader in Ga [...]
[...] e personalization. Official site: [Adobe Experience Cloud](https://business.adobe.com/products/experience-cloud.html). Leader in Gartner. - **HubSpot**: SMB and mid-market favorite for inbound marketing CRM; free tier popular. Official site: [HubSpot](https://www.hubspot.com/). Leader/Challenger in [Gartner's 2024 Magic Quadrant for CRM for Sales](https://www.gartner.com/en/documents/4516268). - Other key players: **Zendesk** (service-focused, [Zendesk](https://www.zendesk.com/)), **Zoho CRM** (affordable all-in-one, [Zoho CRM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)). **Best Products/Services** (based on user reviews and le [...]