This page provides details about Oracle CX (organization,product) which was ranked #17 out of 100 in the list of brands (15 mentions (3.3% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[10 Best CRM Software Of 2025](https://morriscountyedc.org/10-best-crm-software-of-2025/)), **Oracle CX Cloud** (marketing/traceability for retail[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)), **Microsoft** (Dynamics 365 for operations[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)[The 24 Top CRM Software Systems in 2025 | [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ttps://erpsoftwareblog.com/2025/10/top-crm-software/)[The 12 best CRM software in 2025 - Zapier](https://zapier.com/blog/best-crm-app/)[Best CRM Software in 2025 - HubSpot Community](https://community.hubspot.com/t5/CRM/Best-CRM-Software-in-2025/td-p/1083714)
For large enterprises, also consider **Oracle CX Cloud** (superior marketing automation) and **Creatio** (low-code customization).[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/) G2 user reviews rank Salesforce #1, HubSpot #2 as of December 2025.[Best CRM Software: User Reviews from December 2025 - G2](https:/ [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] 5-6%)[CRM Market Share, Size & Buyer Trends Report - HG Insights](https://hginsights.com/resource/crm-market-share-report/) | Midmarket scalability | N/A |
### Best Products and Services
Top enterprise CRMs: **Salesforce** (#1 for large businesses, complex workflows), **Microsoft Dynamics 365**, **Oracle CX Cloud** (superior marketing/CPQ).[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/) Midmarket: **HubSpot CRM**, **Zoho CRM**.[The Top CRM Vendors to Consider in 2025 - CX Today](https://www.cxtoday.com/crm/the-top-crm-software-vendors-in-2025-what-makes-each-one-e [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ww.zoho.com/crm)
- Popular among small to mid-sized businesses
- Part of larger Zoho suite of business applications
5. **SAP Customer Experience** - [https://www.sap.com/products/crm.html](https://www.sap.com/products/crm.html)
- Strong in enterprise market
- Formerly SAP C/4HANA
6. **Oracle CX Cloud** - [https://www.oracle.com/cx](https://www.oracle.com/cx)
- Comprehensive customer experience suite
- Strong in B2B enterprise sector
### Specialized and Mid-Market Leaders
7. **Pipedrive** - [https://www.pipedrive.com](https://www.pipedrive.com)
- Sales-focused CRM for SMBs
- [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ecosystem and extensibility via [AppExchange](https://appexchange.salesforce.com/).
- [Microsoft Dynamics 365 Sales](https://dynamics.microsoft.com/en-us/sales/overview/) — strong fit if you’re standardized on Microsoft; broad add-ons via [Microsoft AppSource](https://appsource.microsoft.com/).
- [Oracle CX Sales](https://www.oracle.com/cx/sales/) — often selected in Oracle-heavy enterprises; integrations via [Oracle Cloud Marketplace](https://cloudmarketplace.oracle.com/).
- [SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html) — common in SAP-centric enterprises; extensions via the [S [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Cloud](https://www.salesforce.com/products/sales-cloud/overview/)).
- [Microsoft Dynamics 365](https://dynamics.microsoft.com/) — strong for Microsoft-centric orgs; ties into [Microsoft 365](https://www.microsoft.com/microsoft-365) and [Power Platform](https://www.microsoft.com/power-platform).
- [Oracle CX](https://www.oracle.com/cx/) — large enterprise CX suite.
- [SAP Customer Experience](https://www.sap.com/products/crm.html) — suite approach, common in SAP shops.
### SMB / mid-market standouts
- [HubSpot CRM](https://www.hubspot.com/products/crm) — fast time-to-value, strong marketing + CRM comb [...]
December 30, 2025
[...] ww.pipedrive.com/)
- [Zoho CRM](https://www.zoho.com/crm/)
- [Freshsales](https://www.freshworks.com/freshsales-crm/)
### If you’re choosing a CRM for a larger org (governance + integrations)
- [Salesforce](https://www.salesforce.com/)
- [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
- [Oracle CX](https://www.oracle.com/cx/)
- [SAP Customer Experience](https://www.sap.com/products/crm.html)
---
## 4) Reputable implementation partners & how to find them
Large global consultancies often implement CRMs at scale:
- [Accenture](https://www.accenture.com/)
- [Deloitte](https://www2.deloitte.com [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] cs 365**: The top choice for enterprises deeply integrated into the Microsoft Azure and Office 365 ecosystems. [Microsoft Dynamics 365](https://dynamics.microsoft.com/)
* **Oracle Advertising and Customer Experience (CX)**: Comprehensive enterprise suite focused on data-driven customer journeys. [Oracle CX](https://www.oracle.com/cx/)
* **SAP Customer Experience**: Preferred by large global organizations already using SAP’s ERP solutions. [SAP CX](https://www.sap.com/products/crm.html)
* **Zoho CRM**: Highly rated for affordability and its broad suite of business tools for SMEs. [Zoho CRM](https: [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ales pipeline-focused, visual interface. Starts at $14/user/month. Official site: [Pipedrive](https://www.pipedrive.com/).
- **Freshsales (by Freshworks)**: AI-driven with Freddy AI assistant. Free tier available. Official site: [Freshsales](https://www.freshworks.com/crm/sales/).
- Other notables: Oracle CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)).
For comparisons:
- [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid)
- [Cap [...]
December 30, 2025
[...] sed, visual interface. Starts at $14/user/month. Official site: [Pipedrive](https://www.pipedrive.com/).
- **Freshsales (by Freshworks)**: AI-driven with Freddy AI assistant. Free tier available. Official site: [Freshsales](https://www.freshworks.com/crm/sales/).
- Other notables: Oracle CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)).
For comparisons:
- [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid)
- [Capterra CRM Director [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ww.g2.com/categories/crm) (user reviews, leader quadrant).
- [Forrester Wave: CRM Suites](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q2-2023/RES179731) (analyst evaluation).
### Reputable Companies and Providers
Beyond core vendors, these integrate or provide CRM services:
- **Oracle CX (NetSuite CRM)**: Enterprise-grade with ERP integration. [Oracle CX](https://www.oracle.com/cx/sales/).
- **SAP CRM (SAP Sales Cloud)**: For complex B2B. [SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html).
- **Adobe Experience Cloud**: Marketing-heavy CRM. [Adobe Experience Cloud] [...]
December 30, 2025
[...] ter Wave: CRM Suites](https://www.forrester.com/report/The-Forrester-Wave-CRM-Suites-Q2-2023/RES179731) (analyst evaluation).
### Reputable Companies and Providers
Beyond core vendors, these integrate or provide CRM services:
- **Oracle CX (NetSuite CRM)**: Enterprise-grade with ERP integration. [Oracle CX](https://www.oracle.com/cx/sales/).
- **SAP CRM (SAP Sales Cloud)**: For complex B2B. [SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html).
- **Adobe Experience Cloud**: Marketing-heavy CRM. [Adobe Experience Cloud](https://business.adobe.com/products/experience-cloud.html).
- Imple [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] adrant](https://www.gartner.com/en/documents/4027345).
- **SAP**: Focuses on ERP-integrated CRM via SAP Sales Cloud and Service Cloud. Official site: [SAP CRM](https://www.sap.com/products/crm.html). Leader per Gartner.
- **Oracle**: CX Cloud suite for marketing, sales, and service. Official site: [Oracle CX](https://www.oracle.com/cx/). Leader in Gartner report.
- **Adobe Experience Cloud**: Marketing-heavy CRM with real-time personalization. Official site: [Adobe Experience Cloud](https://business.adobe.com/products/experience-cloud.html). Leader in Gartner.
- **HubSpot**: SMB and mid-market favorite [...]