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About freshworks.com (Tech Companies)
This page provides details about freshworks.com (Tech Companies) which was ranked #12 out of 177 in the list of sources (16 citations (2.1% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce, HubSpot, Pipedrive, Freshsales, Oracle CX +8 more.
Used by AI Models
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Pages from freshworks.com (6 links)
| URL Path | Citations | Position |
|---|---|---|
| freshworks.com | 0 | N/A |
| /crm | 0 | N/A |
| /crm/sales | 10 | 22.7 |
| /apps | 2 | 28 |
| /freshsales-crm | 3 | 29 |
| /freddy-ai | 1 | 106 |
Brands Referenced By This Website (13 brands)
| Brand | Voice | Mentions |
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100% | 153 |
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69.8% | 171 |
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25.8% | 92 |
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15.8% | 69 |
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7.9% | 38 |
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3.5% | 18 |
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3.3% | 15 |
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2.9% | 17 |
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2.8% | 16 |
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0.9% | 8 |
| Monday Sales CRM | 0.7% | 7 |
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0% | 9 |
| Oracle CX Cloud | 0% | 4 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(1 citation)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] s in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/) | Limited for non-sales [Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/) | | **Freshsales** | Customizable small biz | AI features, integrations [Freshworks.com/crm](https://www.freshworks.com/crm/sales/) [The 24 Top CRM Software Systems in 2025 | Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems)[Best CRM for Small Business Owners in 2025 | Top 14](https://www.emailtooltester.com/en/best-crm-for-small-business/)[10 Best CRM Software Of 2025](https:/ [...]
Anthropic Claude Sonnet (latest)
(3 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] itive pricing - Extensive customization - Part of larger Zoho suite ### 5. **Pipedrive** [Pipedrive](https://www.pipedrive.com) focuses on sales pipeline management with an intuitive visual interface. - Sales-focused - User-friendly interface - Strong mobile app ### 6. **Freshsales (Freshworks)** [Freshsales](https://www.freshworks.com/crm/sales/) offers AI-powered CRM with built-in phone and email. - Part of Freshworks suite - Freddy AI assistant - Good for SMBs ### 7. **Oracle NetSuite CRM** [NetSuite CRM](https://www.netsuite.com/portal/products/crm.shtml) integrates CRM with ERP functionality. - Enterprise-focused - Unified business ma [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ts/crm.html)** - Comprehensive enterprise CRM solution 6. **[Zoho CRM](https://www.zoho.com/crm/)** - Affordable, feature-rich option for businesses of all sizes ### Mid-Market Solutions 7. **[Pipedrive](https://www.pipedrive.com/)** - Sales-focused CRM known for visual pipeline management 8. **[Freshsales](https://www.freshworks.com/crm/sales/)** (by Freshworks) - AI-powered CRM for high-velocity sales teams 9. **[Insightly](https://www.insightly.com/)** - CRM with strong project management features 10. **[SugarCRM](https://www.sugarcrm.com/)** - Highly customizable open-source based CRM ## Notable Disruptors & Innovative Startups 1. [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] /cx) - Comprehensive customer experience suite - Strong in B2B enterprise sector ### Specialized and Mid-Market Leaders 7. **Pipedrive** - [https://www.pipedrive.com](https://www.pipedrive.com) - Sales-focused CRM for SMBs - Visual pipeline management 8. **Freshsales (Freshworks)** - [https://www.freshworks.com/crm/sales](https://www.freshworks.com/crm/sales) - AI-powered CRM - Part of Freshworks suite 9. **Monday.com CRM** - [https://monday.com/crm](https://monday.com/crm) - Work OS platform with CRM capabilities - Highly customizable 10. **Insightly** - [https://www.insightly.com](https://www.insightly.com) - Project management inte [...]
OpenAI ChatGPT Latest
(9 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] solutions). - [Zoho CRM](https://www.zoho.com/crm/) — broad suite value; integrations via [Zoho Marketplace](https://marketplace.zoho.com/). - [Pipedrive](https://www.pipedrive.com/) — pipeline-focused and lightweight; add-ons via [Pipedrive Marketplace](https://www.pipedrive.com/en/marketplace). - [Freshsales](https://www.freshworks.com/crm/sales/) (Freshworks) — good value with built-in comms/automation; apps via [Freshworks Marketplace](https://www.freshworks.com/apps/). ### CRM + service/support-led platforms (when “sales + service” is the core) - [Zendesk Sell](https://www.zendesk.com/sell/) — aligns well if Zendesk is your service hub; [...]
[...] rketplace.zoho.com/). - [Pipedrive](https://www.pipedrive.com/) — pipeline-focused and lightweight; add-ons via [Pipedrive Marketplace](https://www.pipedrive.com/en/marketplace). - [Freshsales](https://www.freshworks.com/crm/sales/) (Freshworks) — good value with built-in comms/automation; apps via [Freshworks Marketplace](https://www.freshworks.com/apps/). ### CRM + service/support-led platforms (when “sales + service” is the core) - [Zendesk Sell](https://www.zendesk.com/sell/) — aligns well if Zendesk is your service hub; integrations via the [Zendesk Marketplace](https://www.zendesk.com/marketplace/). ### SMB “all-in-one” and niche favorites - [...]
[...] rketplace](https://www.zendesk.com/marketplace/) - SAP ecosystem: [SAP Store](https://store.sap.com/) - Oracle ecosystem: [Oracle Cloud Marketplace](https://cloudmarketplace.oracle.com/) - Pipedrive ecosystem: [Pipedrive Marketplace](https://www.pipedrive.com/en/marketplace) - Freshworks ecosystem: [Freshworks Marketplace](https://www.freshworks.com/apps/) --- ## 3) Recognized experts & thought leaders (CRM / CX / revenue tech) A few well-known voices who publish and speak frequently: - [Paul Greenberg](https://www.paul-greenberg.com/) (author/analyst; long-time CRM industry voice) - [Brent Leary](https://www.brentleary.com/) (analyst; CRM and SM [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] com/products/crm.html) - **Zoho CRM** (value-focused suite with broad business app portfolio): [Zoho CRM](https://www.zoho.com/crm/), [Zoho Marketplace](https://marketplace.zoho.com/) Other widely adopted CRM vendors (often strongest in specific segments or regions): - **Freshworks (Freshsales)**: [Freshsales CRM](https://www.freshworks.com/crm/sales/) - **Pipedrive** (sales-focused SMB CRM): [Pipedrive](https://www.pipedrive.com/) - **Zendesk** (service-first; CRM-adjacent for customer support): [Zendesk](https://www.zendesk.com/) - **SugarCRM**: [SugarCRM](https://www.sugarcrm.com/) - **Creatio** (process/low-code oriented): [Creatio](https:// [...]
[...] t.com/)) - [SAP Customer Experience](https://www.sap.com/products/crm.html) - [Oracle CX](https://www.oracle.com/cx/) ### SMB / mid-market “quick time-to-value” - [HubSpot CRM](https://www.hubspot.com/products/crm) - [Zoho CRM](https://www.zoho.com/crm/) - [Pipedrive](https://www.pipedrive.com/) - [Freshsales](https://www.freshworks.com/crm/sales/) - [monday CRM](https://monday.com/crm) ### Relationship-centric / lightweight modern CRM - [Attio](https://attio.com/) - [Folk](https://www.folk.app/) - [Copper](https://www.copper.com/) - [Capsule CRM](https://capsulecrm.com/) ### Sales automation / integration layer (often purchased alongside [...]
[...] es of official AI product lines: - [Salesforce Einstein](https://www.salesforce.com/products/einstein/overview/) - [Microsoft Copilot](https://www.microsoft.com/en-us/microsoft-copilot) - [HubSpot AI](https://www.hubspot.com/artificial-intelligence) - [Zoho Zia](https://www.zoho.com/zia/) - [Freshworks Freddy AI](https://www.freshworks.com/freddy-ai/) 2) **Data unification + activation** (CRM + CDP + warehouse patterns) Source: [Customer data platform](https://en.wikipedia.org/wiki/Customer_data_platform) 3) **Low-code customization** to reduce dependency on scarce admins/developers Source: [Low-code development platform](https://en.wikip [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] P shops. ### SMB / mid-market standouts - [HubSpot CRM](https://www.hubspot.com/products/crm) — fast time-to-value, strong marketing + CRM combo. - [Zoho CRM](https://www.zoho.com/crm/) — broad suite value, flexible for SMBs. - [Pipedrive](https://www.pipedrive.com/) — sales pipeline simplicity. - [Freshsales](https://www.freshworks.com/freshsales-crm/) (by [Freshworks](https://www.freshworks.com/)) — SMB-friendly CRM with support-suite adjacency. - [SugarCRM](https://www.sugarcrm.com/) — mid-market CRM with customization focus. ### Notable “work management turning into CRM” - [monday.com CRM](https://monday.com/lp/crm/) — teams that want CRM in [...]
[...] s://www.hubspot.com/products/crm) — fast time-to-value, strong marketing + CRM combo. - [Zoho CRM](https://www.zoho.com/crm/) — broad suite value, flexible for SMBs. - [Pipedrive](https://www.pipedrive.com/) — sales pipeline simplicity. - [Freshsales](https://www.freshworks.com/freshsales-crm/) (by [Freshworks](https://www.freshworks.com/)) — SMB-friendly CRM with support-suite adjacency. - [SugarCRM](https://www.sugarcrm.com/) — mid-market CRM with customization focus. ### Notable “work management turning into CRM” - [monday.com CRM](https://monday.com/lp/crm/) — teams that want CRM inside work/project workflows. ### Common “smal [...]
[...] om/) - If you expect Microsoft environments: [Microsoft Learn](https://learn.microsoft.com/) ### If you’re choosing a CRM for a small team (typical “first CRM”) - [HubSpot CRM](https://www.hubspot.com/products/crm) - [Pipedrive](https://www.pipedrive.com/) - [Zoho CRM](https://www.zoho.com/crm/) - [Freshsales](https://www.freshworks.com/freshsales-crm/) ### If you’re choosing a CRM for a larger org (governance + integrations) - [Salesforce](https://www.salesforce.com/) - [Microsoft Dynamics 365](https://dynamics.microsoft.com/) - [Oracle CX](https://www.oracle.com/cx/) - [SAP Customer Experience](https://www.sap.com/products/crm.html) --- ## 4 [...]
Google Gemini Flash (latest)
(1 citation)
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ttps://www.zoho.com/crm/) * **Best for Customer Support:** [Zendesk](https://www.zendesk.com) ### 3. Key Companies and Providers Beyond the "Big Five," these providers offer specialized or highly competitive platforms. * **Freshworks (Freshsales):** Known for its intuitive UI and ease of use. [Freshworks](https://www.freshworks.com/crm/) * **SugarCRM:** Known for its flexibility and high degree of customization. [SugarCRM](https://www.sugarcrm.com) * **Insightly:** Strong for businesses that need project management built into their CRM. [Insightly](https://www.insightly.com) * **Copper:** A CRM specifically designed for Goog [...]
X.AI Grok (latest)
(2 citations)
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tps://dynamics.microsoft.com/en-us/sales/overview/). - **Pipedrive**: Sales pipeline-focused, visual interface. Starts at $14/user/month. Official site: [Pipedrive](https://www.pipedrive.com/). - **Freshsales (by Freshworks)**: AI-driven with Freddy AI assistant. Free tier available. Official site: [Freshsales](https://www.freshworks.com/crm/sales/). - Other notables: Oracle CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)). For comparisons: - [G2 CRM Leaderboard](https://www.g2.c [...]
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ased on user reviews and leaderboards): - Top-rated on [G2's CRM Grid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive. - [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)). - Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/). ## Influential Figures and Thought Leaders - **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and A [...]