This page provides details about Monday.com (organization,product) which was ranked #20 out of 100 in the list of brands (16 mentions (2.8% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] sed
- Unified business management
- Strong for ecommerce integration
### 8. **SAP Customer Experience**
[SAP CX](https://www.sap.com/products/crm.html) offers enterprise-grade CRM solutions.
- Previously SAP C/4HANA
- Commerce and marketing cloud
- Enterprise customers
### 9. **Monday Sales CRM**
[Monday Sales CRM](https://monday.com/crm) provides visual, customizable CRM built on Monday.com platform.
- Highly visual interface
- Strong automation
- Customizable workflows
### 10. **Copper (formerly ProsperWorks)**
[Copper](https://www.copper.com) is designed specifically for Google Workspace users.
- Deep Gmail integration
- Minima [...]
December 30, 2025
[...] tomer Experience**
[SAP CX](https://www.sap.com/products/crm.html) offers enterprise-grade CRM solutions.
- Previously SAP C/4HANA
- Commerce and marketing cloud
- Enterprise customers
### 9. **Monday Sales CRM**
[Monday Sales CRM](https://monday.com/crm) provides visual, customizable CRM built on Monday.com platform.
- Highly visual interface
- Strong automation
- Customizable workflows
### 10. **Copper (formerly ProsperWorks)**
[Copper](https://www.copper.com) is designed specifically for Google Workspace users.
- Deep Gmail integration
- Minimal data entry
- Chrome extension
## Promising Startups [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Pipedrive** - [https://www.pipedrive.com](https://www.pipedrive.com)
- Sales-focused CRM for SMBs
- Visual pipeline management
8. **Freshsales (Freshworks)** - [https://www.freshworks.com/crm/sales](https://www.freshworks.com/crm/sales)
- AI-powered CRM
- Part of Freshworks suite
9. **Monday.com CRM** - [https://monday.com/crm](https://monday.com/crm)
- Work OS platform with CRM capabilities
- Highly customizable
10. **Insightly** - [https://www.insightly.com](https://www.insightly.com)
- Project management integrated CRM
- Popular with SMBs
## Key Industry Statistics & Mar [...]
December 30, 2025
[...] s://www.pipedrive.com](https://www.pipedrive.com)
- Sales-focused CRM for SMBs
- Visual pipeline management
8. **Freshsales (Freshworks)** - [https://www.freshworks.com/crm/sales](https://www.freshworks.com/crm/sales)
- AI-powered CRM
- Part of Freshworks suite
9. **Monday.com CRM** - [https://monday.com/crm](https://monday.com/crm)
- Work OS platform with CRM capabilities
- Highly customizable
10. **Insightly** - [https://www.insightly.com](https://www.insightly.com)
- Project management integrated CRM
- Popular with SMBs
## Key Industry Statistics & Market Research
- **Gartner** - [https://www.gartner.com/e [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] .
### CRM + service/support-led platforms (when “sales + service” is the core)
- [Zendesk Sell](https://www.zendesk.com/sell/) — aligns well if Zendesk is your service hub; integrations via the [Zendesk Marketplace](https://www.zendesk.com/marketplace/).
### SMB “all-in-one” and niche favorites
- [monday sales CRM](https://monday.com/crm) — flexible workflows for teams that want CRM + work management.
- [Copper](https://www.copper.com/) — popular with Google Workspace-centric teams.
- [Nimble](https://www.nimble.com/) — relationship/contact-first CRM with strong social/email context.
- [Insightly](https://www.insightly.com/) — CRM [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] simplicity.
- [Freshsales](https://www.freshworks.com/freshsales-crm/) (by [Freshworks](https://www.freshworks.com/)) — SMB-friendly CRM with support-suite adjacency.
- [SugarCRM](https://www.sugarcrm.com/) — mid-market CRM with customization focus.
### Notable “work management turning into CRM”
- [monday.com CRM](https://monday.com/lp/crm/) — teams that want CRM inside work/project workflows.
### Common “smaller but respected” CRMs
- [Copper](https://www.copper.com/) — popular with Google Workspace users (Google Workspace: [Google Workspace](https://workspace.google.com/)).
- [Insightly](https://www.insightly.com/) — CRM + projects/ [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] es-focused SMB CRM): [Pipedrive](https://www.pipedrive.com/)
- **Zendesk** (service-first; CRM-adjacent for customer support): [Zendesk](https://www.zendesk.com/)
- **SugarCRM**: [SugarCRM](https://www.sugarcrm.com/)
- **Creatio** (process/low-code oriented): [Creatio](https://www.creatio.com/)
- **monday.com Sales CRM**: [monday CRM](https://monday.com/crm)
- **Odoo CRM** (open-source/business suite approach): [Odoo CRM](https://www.odoo.com/app/crm)
---
## 3) “Best products and services” (by common use-case)
Because “best” depends heavily on company size, complexity, and stack, here are the products [...]
December 30, 2025
[...] pedrive](https://www.pipedrive.com/)
- **Zendesk** (service-first; CRM-adjacent for customer support): [Zendesk](https://www.zendesk.com/)
- **SugarCRM**: [SugarCRM](https://www.sugarcrm.com/)
- **Creatio** (process/low-code oriented): [Creatio](https://www.creatio.com/)
- **monday.com Sales CRM**: [monday CRM](https://monday.com/crm)
- **Odoo CRM** (open-source/business suite approach): [Odoo CRM](https://www.odoo.com/app/crm)
---
## 3) “Best products and services” (by common use-case)
Because “best” depends heavily on company size, complexity, and stack, here are the products most commonly shortlisted by scenario (with offi [...]
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tio.com/)
* **Folk**: Positions itself as the "Next Generation CRM" focusing on simple, collaborative contact management. [Folk](https://www.folk.app/)
* **Close**: A CRM built specifically for high-velocity sales teams with integrated calling and emailing. [Close](https://www.close.com/)
* **Monday.com (Sales CRM)**: An extension of their work management platform tailored for sales pipelines. [Monday CRM](https://monday.com/crm)
* **Pipedrive**: While more established, it remains a leader for small businesses focused on visual pipeline management. [Pipedrive](https://www.pipedrive.com/)
### 3. [...]
December 30, 2025
[...] contact management. [Folk](https://www.folk.app/)
* **Close**: A CRM built specifically for high-velocity sales teams with integrated calling and emailing. [Close](https://www.close.com/)
* **Monday.com (Sales CRM)**: An extension of their work management platform tailored for sales pipelines. [Monday CRM](https://monday.com/crm)
* **Pipedrive**: While more established, it remains a leader for small businesses focused on visual pipeline management. [Pipedrive](https://www.pipedrive.com/)
### 3. Recognized Experts and Thought Leaders
Individuals who shape the strategy and future of CRM and Sales Tech.
* **Marc Benioff [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ight" CRM focused on team collaboration and ease of use, often called "the Notion of CRMs." [Folk](https://www.folk.app/)
* **Veeva:** A highly successful CRM built specifically for the Life Sciences and Pharmaceuticals industry (built on Salesforce). [Veeva Systems](https://www.veeva.com/)
* **Monday.com CRM:** Initially a project management tool, they have successfully pivoted into a highly visual CRM. [Monday.com CRM](https://monday.com/crm)
### 5. Important Events & Conferences
Attending these events is essential for networking with vendors and implementation partners.
* **Dreamforce:** Host [...]
December 30, 2025
[...] olk.app/)
* **Veeva:** A highly successful CRM built specifically for the Life Sciences and Pharmaceuticals industry (built on Salesforce). [Veeva Systems](https://www.veeva.com/)
* **Monday.com CRM:** Initially a project management tool, they have successfully pivoted into a highly visual CRM. [Monday.com CRM](https://monday.com/crm)
### 5. Important Events & Conferences
Attending these events is essential for networking with vendors and implementation partners.
* **Dreamforce:** Hosted by Salesforce in San Francisco; it is the largest software conference in the world. [Dreamforce](https://www.salesforce.com/dreamforce/)
* [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Category)
Selection varies based on the size of the business and specific needs (Sales vs. Support).
* **Best for Scaling Startups:** [HubSpot CRM](https://www.hubspot.com/products/crm)
* **Best for Sales Teams:** [Pipedrive](https://www.pipedrive.com)
* **Best for Creative/Project Teams:** [Monday.com CRM](https://monday.com/crm)
* **Best for Small Businesses:** [Zoho CRM](https://www.zoho.com/crm/)
* **Best for Customer Support:** [Zendesk](https://www.zendesk.com)
### 3. Key Companies and Providers
Beyond the "Big Five," these providers offer specialized or highly competitive platforms.
* **Freshworks (Freshsales [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ddy AI assistant. Free tier available. Official site: [Freshsales](https://www.freshworks.com/crm/sales/).
- Other notables: Oracle CX Sales ([Oracle CX](https://www.oracle.com/cx/sales/)), SAP Sales Cloud ([SAP Sales Cloud](https://www.sap.com/products/crm/sales-cloud.html)), and monday sales CRM ([monday sales CRM](https://monday.com/sales)).
For comparisons:
- [G2 CRM Leaderboard](https://www.g2.com/categories/crm#grid)
- [Capterra CRM Directory](https://www.capterra.com/customer-relationship-management-software/)
- [Gartner Magic Quadrant for CRM Customer Engagement Center (2023)](https://www.gartner.com/en/documents/4022342) – Le [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] rid](https://www.g2.com/categories/crm) (Fall 2024): Salesforce, HubSpot, Zoho CRM, Pipedrive.
- [Capterra's CRM Reviews](https://www.capterra.com/customer-relationship-management-software/): Leaders include Freshsales by Freshworks ([Freshworks](https://www.freshworks.com/crm/)), monday sales CRM ([monday.com](https://monday.com/sales)).
- Comparison sites: [G2 CRM Comparisons](https://www.g2.com/compare), [Capterra Alternatives](https://www.capterra.com/compare/).
## Influential Figures and Thought Leaders
- **Marc Benioff** (Salesforce CEO): Pioneer of cloud CRM and AI ethics. Profile: [Salesforce Leadership](https://www.sale [...]