This page provides details about Zendesk (organization,product) which was ranked #12 out of 100 in the list of brands (15 mentions (4.4% share)) in answers from AI models (Perplexity Sonar (with search) (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Clarity Ventures](https://www.clarity-ventures.com/ecommerce-integrations/top-crm-software-systems) Implementation partners like Dynamics Square support Dynamics 365.[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/) Others: SugarCRM, Zendesk Sell, ServiceNow (workflow-heavy).[Top 11 CRM Software in 2025 (Features, Pricing & Reviews)](https://erpsoftwareblog.com/2025/10/top-crm-software/)[Top 10 Large CRMs In 2025 - ElevatIQ](https://www.elevatiq.com/post/top-large-crms/)
### Influential Experts and Reviewers
Follow reviewers from **G2 [...]
December 30, 2025
What are the best CRM Software options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ://www.pipedrive.com/en/marketplace).
- [Freshsales](https://www.freshworks.com/crm/sales/) (Freshworks) — good value with built-in comms/automation; apps via [Freshworks Marketplace](https://www.freshworks.com/apps/).
### CRM + service/support-led platforms (when “sales + service” is the core)
- [Zendesk Sell](https://www.zendesk.com/sell/) — aligns well if Zendesk is your service hub; integrations via the [Zendesk Marketplace](https://www.zendesk.com/marketplace/).
### SMB “all-in-one” and niche favorites
- [monday sales CRM](https://monday.com/crm) — flexible workflows for teams that want CRM + [...]
December 30, 2025
[...] ww.freshworks.com/crm/sales/) (Freshworks) — good value with built-in comms/automation; apps via [Freshworks Marketplace](https://www.freshworks.com/apps/).
### CRM + service/support-led platforms (when “sales + service” is the core)
- [Zendesk Sell](https://www.zendesk.com/sell/) — aligns well if Zendesk is your service hub; integrations via the [Zendesk Marketplace](https://www.zendesk.com/marketplace/).
### SMB “all-in-one” and niche favorites
- [monday sales CRM](https://monday.com/crm) — flexible workflows for teams that want CRM + work management.
- [Copper](https://www.copper.com/) — popular [...]
December 30, 2025
[...] alue with built-in comms/automation; apps via [Freshworks Marketplace](https://www.freshworks.com/apps/).
### CRM + service/support-led platforms (when “sales + service” is the core)
- [Zendesk Sell](https://www.zendesk.com/sell/) — aligns well if Zendesk is your service hub; integrations via the [Zendesk Marketplace](https://www.zendesk.com/marketplace/).
### SMB “all-in-one” and niche favorites
- [monday sales CRM](https://monday.com/crm) — flexible workflows for teams that want CRM + work management.
- [Copper](https://www.copper.com/) — popular with Google Workspace-centric teams.
- [Nimble](ht [...]
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] )](https://en.wikipedia.org/wiki/Customer_relationship_management)).
- **Marketing automation / lead capture** — forms, email, nurture, attribution (often bundled with CRMs like [HubSpot](https://www.hubspot.com/)).
- **Customer service / support CRM** — tickets, knowledge base, omnichannel (e.g., [Zendesk](https://www.zendesk.com/), [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)).
- **Revenue intelligence / sales engagement (adjacent to CRM)** — call recording, coaching, sequencing, forecasting (e.g., [Gong](https://www.gong.io/), [Outreach](https://www.outre [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] d CRM vendors (often strongest in specific segments or regions):
- **Freshworks (Freshsales)**: [Freshsales CRM](https://www.freshworks.com/crm/sales/)
- **Pipedrive** (sales-focused SMB CRM): [Pipedrive](https://www.pipedrive.com/)
- **Zendesk** (service-first; CRM-adjacent for customer support): [Zendesk](https://www.zendesk.com/)
- **SugarCRM**: [SugarCRM](https://www.sugarcrm.com/)
- **Creatio** (process/low-code oriented): [Creatio](https://www.creatio.com/)
- **monday.com Sales CRM**: [monday CRM](https://monday.com/crm)
- **Odoo CRM** (open-source/business suite approach): [Odoo CRM](https://w [...]
December 30, 2025
If I'm looking to get into CRM Software, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] highly affordable, feature-rich alternative that is popular with small businesses and global startups. [Zoho CRM](https://www.zoho.com/crm/)
* **Pipedrive:** A sales-focused CRM designed specifically for "activity-based" selling and visual pipelines. [Pipedrive](https://www.pipedrive.com/)
* **Zendesk Sell:** Originally "Base CRM," this focus is on integrating sales with customer support. [Zendesk Sell](https://www.zendesk.com/sell/)
### 2. Influential Experts & Reviewers
To stay current on features and industry shifts, follow these analysts and platforms:
* **G2:** The leading peer-to-peer [...]
December 30, 2025
[...] tups. [Zoho CRM](https://www.zoho.com/crm/)
* **Pipedrive:** A sales-focused CRM designed specifically for "activity-based" selling and visual pipelines. [Pipedrive](https://www.pipedrive.com/)
* **Zendesk Sell:** Originally "Base CRM," this focus is on integrating sales with customer support. [Zendesk Sell](https://www.zendesk.com/sell/)
### 2. Influential Experts & Reviewers
To stay current on features and industry shifts, follow these analysts and platforms:
* **G2:** The leading peer-to-peer review site for software validated by real users. [G2 CRM Grid](https://www.g2.com/categories/crm) [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ](https://www.hubspot.com/products/crm)
* **Best for Sales Teams:** [Pipedrive](https://www.pipedrive.com)
* **Best for Creative/Project Teams:** [Monday.com CRM](https://monday.com/crm)
* **Best for Small Businesses:** [Zoho CRM](https://www.zoho.com/crm/)
* **Best for Customer Support:** [Zendesk](https://www.zendesk.com)
### 3. Key Companies and Providers
Beyond the "Big Five," these providers offer specialized or highly competitive platforms.
* **Freshworks (Freshsales):** Known for its intuitive UI and ease of use. [Freshworks](https://www.freshworks.com/crm/)
* **SugarCRM:** Known [...]
December 30, 2025
What does the CRM Software industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] eader in Gartner.
- **HubSpot**: SMB and mid-market favorite for inbound marketing CRM; free tier popular. Official site: [HubSpot](https://www.hubspot.com/). Leader/Challenger in [Gartner's 2024 Magic Quadrant for CRM for Sales](https://www.gartner.com/en/documents/4516268).
- Other key players: **Zendesk** (service-focused, [Zendesk](https://www.zendesk.com/)), **Zoho CRM** (affordable all-in-one, [Zoho CRM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)).
**Best Products/Services** (based on user reviews and leaderboards):
- Top-rated on [G2's [...]
December 30, 2025
[...] **: SMB and mid-market favorite for inbound marketing CRM; free tier popular. Official site: [HubSpot](https://www.hubspot.com/). Leader/Challenger in [Gartner's 2024 Magic Quadrant for CRM for Sales](https://www.gartner.com/en/documents/4516268).
- Other key players: **Zendesk** (service-focused, [Zendesk](https://www.zendesk.com/)), **Zoho CRM** (affordable all-in-one, [Zoho CRM](https://www.zoho.com/crm/)), **Pipedrive** (sales pipelines, [Pipedrive](https://www.pipedrive.com/)).
**Best Products/Services** (based on user reviews and leaderboards):
- Top-rated on [G2's CRM Grid](https://www.g2.com [...]