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About capterra.com (Reviews)
This page provides details about capterra.com (Reviews) which was ranked #8 out of 133 in the list of sources (4 citations (3% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Capterra - Customer Service Software.
Used by AI Models
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Pages from capterra.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| www.capterra.com | 0 | N/A |
| /customer-service-software | 4 | 21.1 |
Brands Referenced By This Website (1 brand)
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0.7% | 2 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ps.co/happy-hour) - Podcast for support operations professionals ## Comparison & Review Sites 69. **G2 - Help Desk Software** - [https://www.g2.com/categories/help-desk](https://www.g2.com/categories/help-desk) - User reviews and comparisons 70. **Capterra - Customer Service Software** - [https://www.capterra.com/customer-service-software/](https://www.capterra.com/customer-service-software/) - Software comparison and reviews 71. **Software Advice - Help Desk** - [https://www.softwareadvice.com/help-desk/](https://www.softwareadvice.com/help-desk/) - Expert reviews and recommendations 72. **TrustRadius - Customer Support Software** - [https://www.trustradius.com/customer-supp [...]
OpenAI ChatGPT Latest
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ox + workflows for support/success teams - [Kustomer](https://www.kustomer.com) – CRM-style customer timeline oriented support - [Gladly](https://www.gladly.com) – conversation-centric service (customer, not ticket, as the unit) **Where to compare shortlists:** - [G2](https://www.g2.com) - [Capterra](https://www.capterra.com) - [TrustRadius](https://www.trustradius.com) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### B) Live chat, in-app messaging, and conversational support - [Intercom](https://www.intercom.com) – in-app messaging, automation, help center, and support workflows - [Crisp [...]
Google Gemini Flash (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] requent articles by top industry analysts. ### Comparison and Review Platforms If you are evaluating software for your own team, use these verified review sites: * **[G2 - Help Desk Software Category](https://www.g2.com/categories/help-desk):** User reviews and rankings for support tools. * **[Capterra - Customer Service Software](https://www.capterra.com/customer-service-software/):** Comprehensive software listings and side-by-side comparisons. * **[Gartner Peer Insights](https://www.gartner.com/reviews/market/it-service-support-management-tools):** Enterprise-level reviews for IT and support management software. [...]
X.AI Grok (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
### Leading Brands and Products The customer support software market is dominated by scalable platforms offering ticketing, live chat, AI chatbots, knowledge bases, and omnichannel support. According to reviews on [G2's Customer Service category](https://www.g2.com/categories/customer-service), [Capterra's Customer Service Software](https://www.capterra.com/customer-service-software/), and [Gartner's CRM Customer Engagement Center Magic Quadrant](https://www.gartner.com/reviews/market/crm-customer-engagement-center), top products include: - **[Zendesk](https://www.zendesk.com/)**: Comprehensive suite with AI-powered bots (Answer Bot), ticketing, and analytics; leader in G2 and [...]