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About salesforce.com (Tech Companies)
This page provides details about salesforce.com (Tech Companies) which was ranked #5 out of 133 in the list of sources (5 citations (4.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce Service Cloud.
Used by AI Models
| Model | Voice | Position | Citations |
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Pages from salesforce.com (2 links)
| URL Path | Citations | Position |
|---|---|---|
| /service-cloud | 1 | 2 |
| /products/service-cloud/overview | 4 | 2.7 |
Brands Referenced By This Website (1 brand)
| Brand | Voice | Mentions |
|---|---|---|
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16.5% | 7 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] uide to Customer Support Solutions ## Leading Platforms and Software ### Enterprise Solutions 1. **Zendesk** - [https://www.zendesk.com](https://www.zendesk.com) - Industry-leading omnichannel support platform with ticketing, live chat, and knowledge base 2. **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/) - AI-powered customer service platform integrated with CRM 3. **Freshdesk (Freshworks)** - [https://www.freshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/) - Cloud-based helpdesk with automation and multi-channel support 4. **Intercom** - [https://www.intercom.com](https://ww [...]
OpenAI ChatGPT Latest
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] viders, experts, events, communities, and media. --- ## 1) Leading software brands & products (by common use case) ### A) Help desk / ticketing + omnichannel service (core system of record) - [Zendesk](https://www.zendesk.com) – broad help desk + messaging + knowledge + marketplace ecosystem - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) – enterprise service platform tightly tied to Salesforce - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) – strong for enterprise workflows and service operations - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) – [...]
[...] om) - **SaaS with strong in-app support needs:** [Intercom](https://www.intercom.com), plus a KB like [Document360](https://document360.com) or [Notion](https://www.notion.com) - **Ecommerce with heavy order inquiries:** [Gorgias](https://www.gorgias.com) - **Enterprise + complex workflows:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), or [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) - **Contact center transformation (voice + digital at scale):** [NICE CXone](https://www.n [...]
Google Gemini Flash (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] landscape of the customer support industry. ### 1. Leading Software Brands and Products These platforms provide the infrastructure for ticketing, live chat, and knowledge management. * **[Zendesk](https://www.zendesk.com):** The industry standard for enterprise-grade omnichannel support. * **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/):** A powerful CRM-integrated support platform for large organizations. * **[Freshdesk](https://www.freshworks.com/freshdesk/):** An intuitive, feature-rich alternative known for ease of use and affordability. * **[Intercom](https://www.intercom.com):** Leading the shift toward "AI-first" suppo [...]
X.AI Grok (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] onal support, Fin AI agent, and product tours; excels in proactive engagement. - **[Freshworks Freshdesk](https://www.freshworks.com/customer-service-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.com/customer-service). - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Enterprise-grade with Einstein AI; Gartner leader. - **[HubSpot Service Hub](https://www.hubspot.com/products/service)**: Free tier available, integrates with CRM; strong for inbound support. - **[Help Scout](https://www.helpscout.com/)**: Email-first shared inbox with Beacon live chat; praised [...]