AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

Track Your AI Visibility
#{{ entity.rank }}

{{ entity.value }}

{{ formatPercent(entity.influence) }}
Share of Voice
{{ typeItem.trim() }} {{ brandDomain }} {{ botCount }} AI models {{ questionCount }} questions

About Salesforce Service Cloud (organization,product)

This page provides details about Salesforce Service Cloud (organization,product) which was ranked #4 out of 72 in the list of brands (7 mentions (16.5% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.

#{{ entity.rank }}
Rank
{{ formatPercent(entity.influence) }}
Voice
{{ formatPosition(entity.appearanceOrder) }}
Position
{{ formatPercent(entity.mentionsAsPercent) }} ({{ entity.mentions || 0 }})
Mentions

Mentions by AI Model

Model Voice Position Mentions
{{ bot.name.charAt(0) }} {{ bot.name }} {{ getInfluenceForBot(bot.id) }} {{ getPositionForBot(bot.id) }} {{ getMentionsForBot(bot.id) }}

Citations from AI Responses

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] ) | Free/single user; $19.99/user/month[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/) | | **Salesforce Service Cloud** | Full-scale ecosystem | Enterprise scalability[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[Top 10 Customer Service Software Solutions for 2025 | ProValet](https://www.provalet.io/knowledge-base/top-10-customer-servic [...]

December 30, 2025

[...] r-service-software), [Freshdesk](https://zapier.com/blog/best-customer-support-apps/), [Help Scout](https://zapier.com/blog/best-customer-support-apps/), [Zoho Desk](https://zapier.com/blog/best-customer-support-apps/), [ProProfs](https://www.proprofschat.com/blog/best-customer-service-chatbots/), [Salesforce Service Cloud](https://zapier.com/blog/best-customer-support-apps/). ### Top Companies and Service Providers Outsourcing leaders focus on AI-human hybrids, omnichannel, and industry-specific expertise (e.g., fintech, gaming, eCommerce): - **Hugo**: Digital-native support for startups/enterprises, trust & safet [...]

December 30, 2025