AI Mentions & Sources Report for Customer Support
This page provides details about thecxlead.com (Advertising) which was ranked #13 out of 133 in the list of sources (6 citations (2.2% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Google Gemini Flash (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, HubSpot Service Hub +5 more.
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| URL Path | Citations | Position |
|---|---|---|
| thecxlead.com | 0 | N/A |
| /tools/best-customer-support-software | 6 | 22.8 |
| Brand | Voice | Mentions |
|---|---|---|
|
|
100% | 22 |
|
|
41.1% | 19 |
|
|
17.6% | 8 |
|
|
16.5% | 7 |
|
|
14.9% | 9 |
|
|
11.8% | 6 |
|
|
8% | 7 |
|
|
4.5% | 6 |
|
|
3.8% | 4 |
|
|
0.1% | 2 |
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/) | Not specified | | **Zoho Desk** | AI features (Zia AI) | Answer Bot, reply assistant, content generator[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) | Not specified | | **ProProfs Help Desk/Chat** | AI-assisted support and 24/7 chatbots | Ticket summaries, intent detection, 40% ticket reduction, CRM integrations[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best [...]
[...] w.usepylon.com/blog/customer-service-software)[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/). No individual thought leaders named; industry benchmarks from G2 Q2 2025 reviews emphasize AI reducing tickets by 40% while maintaining 90%+ satisfaction[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software). ### Promising S [...]
[...] omer-service-automation-software/) - [Hugo: Outsourcing companies](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) - [The CX Lead: 44 best tools](https://thecxlead.com/tools/best-customer-support-software/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) - [ProValet: Top 10 solutions](https://www.provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025)[Top 10 Customer Service Software Solutions for 2025 | Pro [...]
[...] sources/best-customer-support-outsourcing-companies-for-2025/)[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) - [The CX Lead: 44 best tools](https://thecxlead.com/tools/best-customer-support-software/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) - [ProValet: Top 10 solutions](https://www.provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025)[Top 10 Customer Service Software Solutions for 2025 | ProValet](https://www.provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025) - [Richpanel: 10 be [...]
[...] -chatbots/) 4. [10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/) 5. [The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) 6. [44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) 7. [What are the best AI tools for growing customer support teams in ...](https://www.umu.com/ask/q11122301573854287443) 8. [Top 10 Customer Service Software Solutions for 2025 | ProValet](https://www.provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025) 9. [10 Best Cu [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] t practices. * **[Support Driven](https://www.supportdriven.com):** A massive community and Slack group for people working in customer support. * **[CXPA (Customer Experience Professionals Association)](https://www.cxpa.org):** A non-profit professional organization for CX practitioners. * **[The CX Lead](https://thecxlead.com):** Online community and resource hub for CX team leaders. ### 7. Influential Publications and Media Stay updated on trends and news via these outlets. * **[Customer Contact Week Digital](https://www.customercontactweekdigital.com):** Provides news, reports, and industry analysis. * **[MyCust [...]