How many times was Freshdesk mentioned by AI?

Freshdesk was mentioned 8 times across all AI models analyzed, representing 17.6% of total mentions.

What is Freshdesk's ranking among mentioned brands?

Freshdesk ranks #3 out of 72 brands analyzed (with 133 web sources also tracked), with a 17.6% share of voice.

What type of entity is Freshdesk?

Freshdesk is classified as a organization,product.

How is Share of Voice calculated?

Share of Voice = Model Coverage × Quality Score. Model weights are based on Monthly Active Users (OpenAI ChatGPT Latest: 900M MAU, Google Gemini Flash (latest): 650M MAU, Perplexity Sonar (with search) (latest): 45M MAU, etc.). Position in results matters - earlier mentions receive higher prominence scores.

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Q: Which AI models mention Freshdesk?

Freshdesk is mentioned by 5 AI models including Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).

Q: In which questions is Freshdesk mentioned?

Freshdesk appears in 1 question: 1. "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.".

Share of Voice

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About Freshdesk (organization,product)

This page provides details about Freshdesk (organization,product) which was ranked #3 out of 72 in the list of brands (8 mentions (17.6% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch.

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Rank

Voice

Position

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Mentions

Mentions by AI Model

Model	Voice	Position	Mentions
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Source Links

URL	Mentioned By
freshworks.com/freshdesk
helpscout.com
zendesk.com
zapier.com/blog/best-customer-support-apps
provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025
usepylon.com/blog/customer-service-software
proprofschat.com/blog/best-customer-service-chatbots
thecxlead.com/tools/best-customer-support-software
proprofsdesk.com/blog/customer-service-automation-software
freshworks.com/customer-service-software
trustradius.com/customer-service

Citations from AI Responses

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] , 23% faster resolutions[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | $59/seat/month[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | | **Freshdesk** | Ticket management | Omnichannel ticketing[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[Top 10 Customer Service Software Solutions for 2025 | ProValet](https://www.provalet.io/knowledge-base/top-10-customer-service-so [...]

December 30, 2025

[...] hatbots/). Official sites: [Zendesk](https://zapier.com/blog/best-customer-support-apps/), [Intercom](https://zapier.com/blog/best-customer-support-apps/), [HubSpot Service Hub](https://zapier.com/blog/best-customer-support-apps/), [Pylon](https://www.usepylon.com/blog/customer-service-software), [Freshdesk](https://zapier.com/blog/best-customer-support-apps/), [Help Scout](https://zapier.com/blog/best-customer-support-apps/), [Zoho Desk](https://zapier.com/blog/best-customer-support-apps/), [ProProfs](https://www.proprofschat.com/blog/best-customer-service-chatbots/), [Salesforce Service Cloud](https [...]

December 30, 2025

[...] desk.com) - Industry-leading omnichannel support platform with ticketing, live chat, and knowledge base 2. **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/) - AI-powered customer service platform integrated with CRM 3. **Freshdesk (Freshworks)** - [https://www.freshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/) - Cloud-based helpdesk with automation and multi-channel support 4. **Intercom** - [https://www.intercom.com](https://www.intercom.com) - Conversational support platform with messaging and chatbot [...]

December 30, 2025

[...] tform with ticketing, live chat, and knowledge base 2. **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/) - AI-powered customer service platform integrated with CRM 3. **Freshdesk (Freshworks)** - [https://www.freshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/) - Cloud-based helpdesk with automation and multi-channel support 4. **Intercom** - [https://www.intercom.com](https://www.intercom.com) - Conversational support platform with messaging and chatbots 5. **HubSpot Service Hub** - [https://www.hubspot.co [...]

December 30, 2025

[...] oud](https://www.salesforce.com/products/service-cloud/overview/) – enterprise service platform tightly tied to Salesforce - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) – strong for enterprise workflows and service operations - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) – popular SMB/mid-market help desk suite - [HubSpot Service Hub](https://www.hubspot.com/products/service) – strong if you already use HubSpot’s suite - [Zoho Desk](https://www.zoho.com/desk/) – cost-effective suite with broad Zoho integratio [...]

December 30, 2025

[...] sed; still high-signal for tactics): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) --- ## Picking the “best” option for your situation (fast heuristic) - **SMB wanting quick setup:** [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com), [Zendesk](https://www.zendesk.com) - **SaaS with strong in-app support needs:** [Intercom](https://www.intercom.com), plus a KB like [Document360](https://document360.com) or [Notion](https://www.notion.com) - **E [...]

December 30, 2025

[...] wledge management. * **[Zendesk](https://www.zendesk.com):** The industry standard for enterprise-grade omnichannel support. * **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/):** A powerful CRM-integrated support platform for large organizations. * **[Freshdesk](https://www.freshworks.com/freshdesk/):** An intuitive, feature-rich alternative known for ease of use and affordability. * **[Intercom](https://www.intercom.com):** Leading the shift toward "AI-first" support with integrated chatbots and messenger-based service. * **[HubSpot Service Hub](http [...]

December 30, 2025

[...] k](https://www.zendesk.com/)**: Comprehensive suite with AI-powered bots (Answer Bot), ticketing, and analytics; leader in G2 and Gartner. - **[Intercom](https://www.intercom.com/)**: Focuses on conversational support, Fin AI agent, and product tours; excels in proactive engagement. - **[Freshworks Freshdesk](https://www.freshworks.com/customer-service-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.com/customer-service). - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Enterprise-gr [...]

December 30, 2025

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About Freshdesk (organization,product)

Mentions by AI Model

Source Links

Citations from AI Responses