AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

Track Your AI Visibility
#{{ domain.rank }}

{{ domain.value }}

{{ formatPercent(domain.influence) }}
Share of Voice
{{ domain.linkTypeName }} Visit {{ botCount }} AI models {{ questionCount }} questions

About proprofschat.com (Forums)

This page provides details about proprofschat.com (Forums) which was ranked #60 out of 133 in the list of sources (11 citations (0.3% share)) in answers from AI models (Perplexity Sonar (with search) (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, HubSpot Service Hub +6 more.

#{{ domain.rank }}
Rank
{{ formatPercent(domain.influence) }}
Voice
{{ formatPosition(domain.appearanceOrder) }}
Position
{{ formatPercent(domain.mentionsAsPercent) }} ({{ domain.mentions || 0 }})
Citations

Used by AI Models

Model Voice Position Citations
{{ bot.name.charAt(0) }} {{ bot.name }} {{ getInfluenceForBot(bot.id) }} {{ getPositionForBot(bot.id) }} {{ getMentionsForBot(bot.id) }}

Pages from proprofschat.com (1 link)

URL Path Citations Position
/blog/best-customer-service-chatbots 11 4

Brands Referenced By This Website (11 brands)

Brand Voice Mentions
Zendesk Zendesk 100% 22
Intercom Intercom 41.1% 19
Freshdesk Freshdesk 17.6% 8
Salesforce Service Cloud Salesforce Service Cloud 16.5% 7
Help Scout Help Scout 14.9% 9
HubSpot Service Hub HubSpot Service Hub 11.8% 6
Gorgias Gorgias 8% 7
Tidio Tidio 4.5% 6
Zoho Desk Zoho Desk 3.8% 4
Richpanel Richpanel 0.6% 8
Re:amaze Re:amaze 0.1% 2

Citations from AI Responses

Perplexity Sonar (with search) (latest) (5 citations)

What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.

[...] s[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | Free tier available; $800/month for some plans[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/) | | **Pylon** | B2B/SaaS omnichannel support | Slack/Teams integration, AI automation, 4.9/5 G2 rating, 23% faster resolutions[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software) | $59/seat/month[What Are the Best Customer S [...]

proprofschat.com/blog/best-customer-service-chatbots December 30, 2025

[...] er-support-apps/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) | Not specified | | **ProProfs Help Desk/Chat** | AI-assisted support and 24/7 chatbots | Ticket summaries, intent detection, 40% ticket reduction, CRM integrations[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/) | Free/single user; $19.99/user/month[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Bes [...]

proprofschat.com/blog/best-customer-service-chatbots December 30, 2025

[...] grations[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/) | Free/single user; $19.99/user/month[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/) | | **Salesforce Service Cloud** | Full-scale ecosystem | Enterprise scalability[The best customer service software and support tools in 2025 - Zapier](https://zapier.com [...]

proprofschat.com/blog/best-customer-service-chatbots December 30, 2025

[...] live chat/ticketing), Wonderchat (simple chatbots)[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software)[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/). Official sites: [Zendesk](https://zapier.com/blog/best-customer-support-apps/), [Intercom](https://zapier.com/blog/best-customer-support-apps/), [HubSpot Service Hub](https://zapier.com/blog/best-customer-support-apps/), [Pylon](https://www.usepylon.com/blog/customer-service-software), [Freshdes [...]

proprofschat.com/blog/best-customer-service-chatbots December 30, 2025

[...] blog/best-customer-support-apps/), [Pylon](https://www.usepylon.com/blog/customer-service-software), [Freshdesk](https://zapier.com/blog/best-customer-support-apps/), [Help Scout](https://zapier.com/blog/best-customer-support-apps/), [Zoho Desk](https://zapier.com/blog/best-customer-support-apps/), [ProProfs](https://www.proprofschat.com/blog/best-customer-service-chatbots/), [Salesforce Service Cloud](https://zapier.com/blog/best-customer-support-apps/). ### Top Companies and Service Providers Outsourcing leaders focus on AI-human hybrids, omnichannel, and industry-specific expertise (e.g., fintech, gaming, eCommerce): - **Hugo**: Digital-native support for startup [...]

proprofschat.com/blog/best-customer-service-chatbots December 30, 2025