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About trustradius.com (Reviews)
This page provides details about trustradius.com (Reviews) which was ranked #31 out of 133 in the list of sources (4 citations (0.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Freshdesk, TrustRadius - Customer Support Software.
Used by AI Models
| Model | Voice | Position | Citations |
|---|---|---|---|
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Pages from trustradius.com (4 links)
| URL Path | Citations | Position |
|---|---|---|
| trustradius.com | 0 | N/A |
| www.trustradius.com | 0 | N/A |
| /customer-service | 1 | 7 |
| /customer-support | 3 | 16.7 |
Brands Referenced By This Website (2 brands)
| Brand | Voice | Mentions |
|---|---|---|
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17.6% | 8 |
| TrustRadius - Customer Support Software | 0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ww.capterra.com/customer-service-software/) - Software comparison and reviews 71. **Software Advice - Help Desk** - [https://www.softwareadvice.com/help-desk/](https://www.softwareadvice.com/help-desk/) - Expert reviews and recommendations 72. **TrustRadius - Customer Support Software** - [https://www.trustradius.com/customer-support](https://www.trustradius.com/customer-support) - In-depth user reviews ## Training & Certification Programs 73. **HDI (Help Desk Institute)** - [https://www.thinkhdi.com](https://www.thinkhdi.com) - Professional certifications for support professionals 74. **ICMI (International Customer Management Institute)** - [https://www.icmi.co [...]
OpenAI ChatGPT Latest
(2 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - [Kustomer](https://www.kustomer.com) – CRM-style customer timeline oriented support - [Gladly](https://www.gladly.com) – conversation-centric service (customer, not ticket, as the unit) **Where to compare shortlists:** - [G2](https://www.g2.com) - [Capterra](https://www.capterra.com) - [TrustRadius](https://www.trustradius.com) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ### B) Live chat, in-app messaging, and conversational support - [Intercom](https://www.intercom.com) – in-app messaging, automation, help center, and support workflows - [Crisp](https://crisp.chat) – SMB-friendly chat + sha [...]
[...] (https://www.tidio.com) (SMB automation + chat) - [Document360](https://document360.com) (modern KB tooling) - [Forethought](https://forethought.ai) / [Ada](https://www.ada.cx) (AI automation) (“Promising” is context-dependent—use live demos + review platforms like [G2](https://www.g2.com) and [TrustRadius](https://www.trustradius.com) to validate fit.) --- ## 5) Major industry events & conferences - [Customer Contact Week (CCW)](https://www.customercontactweek.com) - [ICMI Contact Center Demo & Conference](https://www.contactcenterdemo.com) + organizer [ICMI](https://www.icmi.com) - [Qualtrics X4](https://www.qualtrics.co [...]
X.AI Grok (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] **[Intercom](https://www.intercom.com/)**: Focuses on conversational support, Fin AI agent, and product tours; excels in proactive engagement. - **[Freshworks Freshdesk](https://www.freshworks.com/customer-service-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.com/customer-service). - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Enterprise-grade with Einstein AI; Gartner leader. - **[HubSpot Service Hub](https://www.hubspot.com/products/service)**: Free tier available, integrates with CRM; strong for inbound support. - **[Help [...]