AI Mentions & Sources Report for Customer Support
This page provides details about zoho.com (Tech Companies) which was ranked #32 out of 133 in the list of sources (2 citations (0.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 1 question: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zoho Desk.
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| URL Path | Citations | Position |
|---|---|---|
| /desk | 2 | 7 |
| Brand | Voice | Mentions |
|---|---|---|
|
|
3.8% | 4 |
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ps://www.hubspot.com/products/service) - Customer service software with ticketing and customer feedback tools ### Mid-Market Solutions 6. **Help Scout** - [https://www.helpscout.com](https://www.helpscout.com) - Email-based customer support platform focused on simplicity 7. **Zoho Desk** - [https://www.zoho.com/desk/](https://www.zoho.com/desk/) - Context-aware help desk software with AI assistance 8. **Kayako** - [https://www.kayako.com](https://www.kayako.com) - Unified customer service platform with live chat and email 9. **LiveAgent** - [https://www.liveagent.com](https://www.liveagent.com) - Multi-channel help desk with ro [...]
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] -management.html) – strong for enterprise workflows and service operations - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) – popular SMB/mid-market help desk suite - [HubSpot Service Hub](https://www.hubspot.com/products/service) – strong if you already use HubSpot’s suite - [Zoho Desk](https://www.zoho.com/desk/) – cost-effective suite with broad Zoho integrations - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) – Microsoft-centric enterprise environments - [Help Scout](https://www.helpscout.com) – email-first support + KB, popular with [...]