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About Freshdesk (organization,product)
This page provides details about Freshdesk (organization,product) which was ranked #6 out of 109 in the list of brands (5 mentions (7.8% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
Mentions by AI Model
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Source Links
Citations from AI Responses
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] rise Customer Support Platforms - **[Zendesk](https://www.zendesk.com/)** - Industry-leading customer service software and support ticketing system - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)** - Comprehensive CRM with robust support capabilities - **[Freshdesk](https://www.freshdesk.com/)** (by Freshworks) - Popular cloud-based customer support software - **[Intercom](https://www.intercom.com/)** - Conversational relationship platform combining chat, bots, and support - **[HubSpot Service Hub](https://www.hubspot.com/products/service)** - Customer servic [...]
[...] 0 experts** on LinkedIn and Twitter 5. **Take a free certification course** (like Zendesk's free training) 6. **Read at least one book** from the recommended list 7. **Attend a virtual conference or webinar** to understand industry trends 8. **Experiment with free tiers** of platforms like Zendesk, Freshdesk, or Help Scout This comprehensive guide should give you a solid foundation for entering the customer support field. The industry is evolving rapidly with AI and automation, so staying connected to these communities and resources will be crucial for your success! [...]