Customer Support
AI mentions in answer for 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed."
2025-12-30
109
Brands
137
Sources
1
Questions
5
AI Models
About This Report
This report was generated for brands and citations mentioned in answers about Customer Support from 5 AI models (namely: Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest), X.AI Grok (latest)). AI models were asked the following questions:
- "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." (view report)
- "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." (view report)
- "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." (view report)
Brand Rankings
Brands mentioned by AI models, ranked by share of voice
| # | Brand | Voice | Position | Mentions | AI |
|---|---|---|---|---|---|
| 1 |
|
100.0%★
|
2★ | 11.2% (34)★ |
|
| 2 |
@Zendesk
organization
|
40.4%★
|
3★ | 5.9% (18)★ |
|
| 3 |
|
23.5%★
|
5★ | 5.6% (17)★ |
|
| 4 |
|
19.9%★
|
5★ | 4.3% (13)★ |
|
| 5 |
Support Driven
organization
|
8.6%★
|
21★ | 4.0% (12)★ |
|
| 6 |
|
7.8%★
|
5★ | 1.7% (5)★ |
|
| 7 |
|
7.4%★
|
7★ | 3.6% (11)★ |
|
| 8 |
|
7.1%★
|
4★ | 1.7% (5)★ |
|
| 9 |
Shep Hyken
person
|
6.4%★
|
17★ | 2.6% (8)★ |
|
| 10 |
@Intercom
organization
|
6.0%★
|
17★ | 2.0% (6)★ |
|
| 11 |
Jay Baer
person
|
4.6%★
|
20★ | 2.0% (6)★ |
|
| 12 |
|
4.0%★
|
11★ | 1.7% (5)★ |
|
| 13 |
Jeanne Bliss
person
|
4.0%★
|
18★ | 1.7% (5)★ |
|
| 14 |
|
3.9%★
|
12★ | 1.7% (5)★ |
|
| 15 |
|
3.8%★
|
27★ | 1.7% (5)★ |
|
| 16 |
|
2.6%★
|
10★ | 1.3% (4)★ |
|
| 17 |
Intercom Blog
product
|
2.5%★
|
29★ | 2.0% (6)★ |
|
| 18 |
Zendesk Relate
event
|
2.1%★
|
25★ | 1.0% (3)★ |
|
| 19 |
Support Driven Expo
event
|
2.0%★
|
25★ | 1.0% (3)★ |
|
| 20 |
Klaus
product
|
2.0%★
|
20★ | 1.0% (3)★ |
|
| 21 |
Document360
product
|
2.0%★
|
18★ | 1.3% (4)★ |
|
| 22 |
|
2.0%★
|
12★ | 1.3% (4)★ |
|
| 23 |
CustomerThink
product
|
1.9%★
|
37★ | 1.7% (5)★ |
|
| 24 |
|
1.4%★
|
11★ | 1.0% (3)★ |
|
| 25 |
|
1.0%★
|
7★ | 0.7% (2)★ |
|
| 26 |
Confluence
product
|
0.9%★
|
19★ | 0.7% (2)★ |
|
| 27 |
Annette Franz
person
|
0.8%★
|
26★ | 0.7% (2)★ |
|
| 28 |
Blake Morgan
person
|
0.8%★
|
25★ | 0.7% (2)★ |
|
| 29 |
|
0.8%★
|
16★ | 0.7% (2)★ |
|
| 30 |
|
0.8%★
|
17★ | 0.7% (2)★ |
|
| 31 |
|
0.8%★
|
18★ | 0.7% (2)★ |
|
| 32 |
|
0.7%★
|
19★ | 0.7% (2)★ |
|
| 33 |
MaestroQA
product
|
0.7%★
|
22★ | 0.7% (2)★ |
|
| 34 |
Help Scout Blog
product
|
0.7%★
|
30★ | 0.7% (2)★ |
|
| 35 |
ICMI Contact Center Expo
event
|
0.7%★
|
32★ | 0.7% (2)★ |
|
| 36 |
|
0.7%★
|
36★ | 0.7% (2)★ |
|
| 37 |
|
0.7%★
|
37★ | 0.7% (2)★ |
|
| 38 |
|
0.1%★
|
8★ | 1.0% (3)★ |
|
| 39 |
|
0.1%★
|
10★ | 1.0% (3)★ |
|
| 40 |
|
0.1%★
|
44★ | 1.0% (3)★ |
|
| 41 |
r/CustomerService
event
|
0.1%★
|
25★ | 1.0% (3)★ |
|
| 42 |
|
0.1%★
|
32★ | 0.7% (2)★ |
|
| 43 |
|
0.1%★
|
42★ | 1.0% (3)★ |
|
| 44 |
HDI Support Center Analyst
product
|
0.1%★
|
19★ | 0.7% (2)★ |
|
| 45 |
Adam Toporek
person
|
0.0%★
|
25★ | 0.7% (2)★ |
|
| 46 |
Be Your Customer's Hero
product
|
0.0%★
|
26★ | 0.7% (2)★ |
|
| 47 |
State of Customer Service Report
product
|
0.0%★
|
92★ | 0.7% (2)★ |
|
| 48 |
|
0.0%★
|
9★ | 0.3% (1)★ |
|
| 49 |
|
0.0%★
|
10★ | 0.3% (1)★ |
|
| 50 |
Guru
product
|
0.0%★
|
11★ | 0.3% (1)★ |
|
| 51 |
0.0%★
|
15★ | 0.3% (1)★ |
|
|
| 52 |
0.0%★
|
16★ | 0.3% (1)★ |
|
|
| 53 |
Zendesk Certification
product
|
0.0%★
|
17★ | 0.3% (1)★ |
|
| 54 |
LinkedIn Learning
organization
|
0.0%★
|
18★ | 0.3% (1)★ |
|
| 55 |
Coursera
organization
|
0.0%★
|
19★ | 0.3% (1)★ |
|
| 56 |
Udemy
organization
|
0.0%★
|
20★ | 0.3% (1)★ |
|
| 57 |
Dan Gingiss
person
|
0.0%★
|
27★ | 0.3% (1)★ |
|
| 58 |
Adrian Swinscoe
person
|
0.0%★
|
29★ | 0.3% (1)★ |
|
| 59 |
Nate Brown
person
|
0.0%★
|
30★ | 0.3% (1)★ |
|
| 60 |
r/CustomerSuccess
event
|
0.0%★
|
32★ | 0.3% (1)★ |
|
| 61 |
Customer Support Leaders
organization
|
0.0%★
|
34★ | 0.3% (1)★ |
|
| 62 |
SaaS Customer Success
organization
|
0.0%★
|
35★ | 0.3% (1)★ |
|
| 63 |
Zendesk Community
organization
|
0.0%★
|
36★ | 0.3% (1)★ |
|
| 64 |
Freshworks Community
organization
|
0.0%★
|
37★ | 0.3% (1)★ |
|
| 65 |
Customer Experience Magazine
product
|
0.0%★
|
39★ | 0.3% (1)★ |
|
| 66 |
MyCustomer
product
|
0.0%★
|
40★ | 0.3% (1)★ |
|
| 67 |
Contact Center Pipeline
product
|
0.0%★
|
41★ | 0.3% (1)★ |
|
| 68 |
The Zendesk Blog
product
|
0.0%★
|
42★ | 0.3% (1)★ |
|
| 69 |
HubSpot Service Blog
product
|
0.0%★
|
46★ | 0.3% (1)★ |
|
| 70 |
Forrester CX Blog
product
|
0.0%★
|
47★ | 0.3% (1)★ |
|
| 71 |
Customer Contact West
event
|
0.0%★
|
48★ | 0.3% (1)★ |
|
| 72 |
CustomerServ
event
|
0.0%★
|
52★ | 0.3% (1)★ |
|
| 73 |
The Forrester CX Summit
event
|
0.0%★
|
53★ | 0.3% (1)★ |
|
| 74 |
0.0%★
|
54★ | 0.3% (1)★ |
|
|
| 75 |
Freshworks Refresh
event
|
0.0%★
|
55★ | 0.3% (1)★ |
|
| 76 |
|
0.0%★
|
57★ | 0.3% (1)★ |
|
| 77 |
|
0.0%★
|
59★ | 0.3% (1)★ |
|
| 78 |
|
0.0%★
|
61★ | 0.3% (1)★ |
|
| 79 |
Loris
product
|
0.0%★
|
68★ | 0.3% (1)★ |
|
| 80 |
Viable
product
|
0.0%★
|
69★ | 0.3% (1)★ |
|
| 81 |
Assembled
product
|
0.0%★
|
70★ | 0.3% (1)★ |
|
| 82 |
Swiftly
product
|
0.0%★
|
71★ | 0.3% (1)★ |
|
| 83 |
Fullview
product
|
0.0%★
|
72★ | 0.3% (1)★ |
|
| 84 |
|
0.0%★
|
77★ | 0.3% (1)★ |
|
| 85 |
|
0.0%★
|
78★ | 0.3% (1)★ |
|
| 86 |
|
0.0%★
|
79★ | 0.3% (1)★ |
|
| 87 |
|
0.0%★
|
80★ | 0.3% (1)★ |
|
| 88 |
|
0.0%★
|
82★ | 0.3% (1)★ |
|
| 89 |
|
0.0%★
|
83★ | 0.3% (1)★ |
|
| 90 |
Gartner Customer Service Research
organization
|
0.0%★
|
88★ | 0.3% (1)★ |
|
| 91 |
Forrester Customer Service Research
organization
|
0.0%★
|
89★ | 0.3% (1)★ |
|
| 92 |
IDC
organization
|
0.0%★
|
90★ | 0.3% (1)★ |
|
| 93 |
0.0%★
|
91★ | 0.3% (1)★ |
|
|
| 94 |
0.0%★
|
93★ | 0.3% (1)★ |
|
|
| 95 |
0.0%★
|
94★ | 0.3% (1)★ |
|
|
| 96 |
Support Driven Jobs
organization
|
0.0%★
|
95★ | 0.3% (1)★ |
|
| 97 |
We Work Remotely
organization
|
0.0%★
|
96★ | 0.3% (1)★ |
|
| 98 |
Remote.co
organization
|
0.0%★
|
97★ | 0.3% (1)★ |
|
| 99 |
Customer Success Jobs
organization
|
0.0%★
|
98★ | 0.3% (1)★ |
|
| 100 |
The Support Career Path
organization
|
0.0%★
|
99★ | 0.3% (1)★ |
|
| 101 |
Customer Support Career Guide
organization
|
0.0%★
|
100★ | 0.3% (1)★ |
|
| 102 |
Support Driven Weekly
organization
|
0.0%★
|
101★ | 0.3% (1)★ |
|
| 103 |
CX Weekly
organization
|
0.0%★
|
102★ | 0.3% (1)★ |
|
| 104 |
The Support Newsletter
organization
|
0.0%★
|
103★ | 0.3% (1)★ |
|
| 105 |
Intercom on Customer Support
organization
|
0.0%★
|
104★ | 0.3% (1)★ |
|
| 106 |
The Effortless Experience
product
|
0.0%★
|
105★ | 0.3% (1)★ |
|
| 107 |
Hug Your Haters
product
|
0.0%★
|
106★ | 0.3% (1)★ |
|
| 108 |
The Cult of the Customer
product
|
0.0%★
|
107★ | 0.3% (1)★ |
|
| 109 |
0.0%★
|
108★ | 0.3% (1)★ |
|
More Reports
View Aggregate Report (All 3 Questions)Frequently Asked Questions
What is this AI Mentions Report about?
This report analyzes how AI chatbots like Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest) respond to questions related to Customer Support. It identifies which brands, products, and organizations are mentioned most frequently and measures their share of voice in AI responses.
What questions were analyzed in this report?
This report analyzed answers to 3 questions:
- "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." (view report)
- "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." (view report)
- "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." (view report)
How many brands were analyzed in this report?
This report analyzed 109 unique brands mentioned across 5 AI models.
How many web sources were detected?
AI models cited 137 unique web sources (domains) when answering questions.
Which brands are mentioned most by AI models?
How many AI models were analyzed?
This report analyzed responses from 5 AI models: Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).
What does "Share of Voice" mean and how is it calculated?
Share of Voice (Voice %) measures brand prominence across AI models.
Formula: Share of Voice = Model Coverage × Quality Score
Where:
• Model Coverage = Sum of normalized weights for models mentioning the brand
• Quality Score = Prominence / Max Prominence in dataset
• Prominence = Mentions × (1 / log₂(Position + 1))
Model weights (based on Monthly Active Users):
• OpenAI ChatGPT Latest: 900M MAU (~54.1% weight)
• Google Gemini Flash (latest): 650M MAU (~39.1% weight)
• Perplexity Sonar (with search) (latest): 45M MAU (~2.7% weight)
• X.AI Grok (latest): 39M MAU (~2.3% weight)
• Anthropic Claude Sonnet (latest): 30M MAU (~1.8% weight)
Brands appearing in top positions across high-traffic models achieve higher Share of Voice.
Formula: Share of Voice = Model Coverage × Quality Score
Where:
• Model Coverage = Sum of normalized weights for models mentioning the brand
• Quality Score = Prominence / Max Prominence in dataset
• Prominence = Mentions × (1 / log₂(Position + 1))
Model weights (based on Monthly Active Users):
• OpenAI ChatGPT Latest: 900M MAU (~54.1% weight)
• Google Gemini Flash (latest): 650M MAU (~39.1% weight)
• Perplexity Sonar (with search) (latest): 45M MAU (~2.7% weight)
• X.AI Grok (latest): 39M MAU (~2.3% weight)
• Anthropic Claude Sonnet (latest): 30M MAU (~1.8% weight)
Brands appearing in top positions across high-traffic models achieve higher Share of Voice.