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About intercom.com (Tech Companies)
This page provides details about intercom.com (Tech Companies) which was ranked #2 out of 137 in the list of sources (13 citations (11.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Intercom, Help Scout, Support Driven, Intercom Blog +2 more.
Used by AI Models
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Pages from intercom.com (4 links)
| URL Path | Citations | Position |
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| intercom.com | 0 | N/A |
| /blog | 11 | 6 |
| /fin | 1 | 17 |
| www.intercom.com | 1 | 24 |
Brands Referenced By This Website (7 brands)
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100% | 34 |
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23.5% | 17 |
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8.6% | 12 |
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7.4% | 11 |
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2.5% | 6 |
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0.7% | 2 |
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0% | 1 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] software and support ticketing system - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)** - Comprehensive CRM with robust support capabilities - **[Freshdesk](https://www.freshdesk.com/)** (by Freshworks) - Popular cloud-based customer support software - **[Intercom](https://www.intercom.com/)** - Conversational relationship platform combining chat, bots, and support - **[HubSpot Service Hub](https://www.hubspot.com/products/service)** - Customer service software with ticketing and feedback tools - **[Zoho Desk](https://www.zoho.com/desk/)** - Context-aware help desk software - **[Help [...]
[...] ww.mycustomer.com/)** - Customer experience and engagement resource - **[Contact Center Pipeline](https://www.contactcenterpipeline.com/)** - Contact center industry magazine ### Blogs & Online Resources - **[The Zendesk Blog](https://www.zendesk.com/blog/)** - Customer service trends and tips - **[Intercom Blog](https://www.intercom.com/blog/)** - Customer communication insights - **[Help Scout Blog](https://www.helpscout.com/blog/)** - Customer service content - **[HubSpot Service Blog](https://blog.hubspot.com/service)** - Customer success and support articles - **[Forrester CX Blog](https://www.forrester.com/blogs/category/customer-e [...]
[...] or)** - Customer experience content ### Newsletters - **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter - **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink - **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout - **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/)** - Product and support insights ## 🎓 Books to Read ### Must-Read Books - **["The Effortless Experience" by Matthew Dixon](https://www.effortlessexperience.com/)** - Reducing customer effort - **["Hug Your Haters" by Jay Baer](https://www.huggyourhaters.com/)** - Handling complaints - **"Be You [...]
OpenAI ChatGPT Latest
(5 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Cloud](https://www.salesforce.com/products/service-cloud/overview/) - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https://www.helpscout.com/) - [Intercom](https://www.intercom.com/) - [Jira Service Management (Atlassian)](https://www.atlassian.com/software/jira/service-management) - [HubSpot Service Hub](https://www.hubspot.com/products/service) - [Zoho Desk](https://www.zoho.com/desk/) - [Front](https://front.com/) - Ecommerce-focused: - [Gorgias](https://www.gor [...]
[...] ) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident comms - Customer messaging (often overlaps with support platform): [Intercom](https://www.intercom.com/) - Status pages: - [Atlassian Statuspage](https://www.atlassian.com/software/statuspage) - [Better Stack – Better Uptime / Status pages](https://betterstack.com/) ### QA, coaching, and workforce tools (bigger support orgs) - QA / scorecards: - [MaestroQA](https://www.maestroqa.com/) [...]
[...] pros) - [CXPA](https://www.cxpa.org/) (CX community; useful as you move into CX/VoC leadership) - [HDI](https://www.thinkhdi.com/) (support/service management community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) - [Freshworks Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trend [...]
[...] .qualtrics.com/experience-management/customer/customer-effort-score/), [Atlassian SLA](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-slas/). 3) Join a practitioner community and read weekly: [Support Driven](https://supportdriven.com/) + one vendor blog (e.g., [Intercom Blog](https://www.intercom.com/blog)). 4) If you want call center work, learn the basics of CCaaS terms and flows via one platform: [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) or [NICE CXone](https://www.nice.com/products/cxone). If you tell me (a) B2B SaaS vs ecommerce vs call center, (b) your region, and (c [...]
[...] io.com/flex) - SMB-friendly voice: - [Aircall](https://aircall.io/) - [RingCentral](https://www.ringcentral.com/) - [Dialpad](https://www.dialpad.com/) ### Knowledge base / help center (deflection + self-serve) - [Zendesk Help Center](https://www.zendesk.com/service/help-center/) - [Intercom Help Center](https://www.intercom.com/help-center) - [Help Scout Docs](https://www.helpscout.com/knowledge-base/) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://www.notion.so/) ### Customer messaging, status, and incident co [...]
Google Gemini Flash (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] conference focused on the tactical side of running a support team. ### 5. Notable Startups Disrupting the Space These companies are currently hiring and changing how support is provided through AI. * **[Lately](https://www.lately.ai/)**: Uses AI to learn what content customers respond to. * **[Fin (by Intercom)](https://www.intercom.com/fin)**: An AI bot designed to resolve complex issues without human intervention. * **[Klaus (now part of Zendesk)](https://www.klausapp.com/)**: A quality assurance platform that helps managers grade support agent performance. * **[Ada](https://www.ada.cx/)**: An automated brand interaction platfor [...]
[...] he industry. ### 1. Trusted Software Brands & Platforms Modern support is "omnichannel," meaning companies use specialized software to track conversations across email, chat, and phone. * **[Zendesk](https://www.zendesk.com/)**: The industry standard for enterprise-level ticketing systems. * **[Intercom](https://www.intercom.com/)**: A leader in AI-driven chat and proactive customer engagement. * **[Freshdesk](https://freshworks.com/freshdesk/)**: A popular, user-friendly alternative to Zendesk for small-to-medium businesses. * **[Salesforce Service Cloud](https://www.salesforce.com/products/service/)**: The go-to for m [...]
X.AI Grok (latest)
(3 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] [Zendesk](https://www.zendesk.com/) - **Freshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [Freshworks Customer Service](https://www.freshworks.com/customer-service-software/) - **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.com/) - **Salesforce Service Cloud**: Enterprise-grade with CRM integration and AI (Einstein). [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) - **HubSpot Service Hub**: Free tier available, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hu [...]
[...] liss](https://jeannebliss.com/) - **Jay Baer**: Founder of Convince & Convert, consults on customer retention. [Jay Baer](https://www.convinceandconvert.com/) - **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des Traynor on LinkedIn](https://www.linkedin.com/in/detraynor/) or [Intercom Blog](https://www.intercom.com/blog/author/des-traynor/). - **Claire Suellentrop**: InSupport co-founder, focuses on support operations. [Claire Suellentrop](https://www.linkedin.com/in/clairesuellentrop/). Reviewers: Follow G2 reviewers or TrustRadius [TrustRadius](https://www.trustradius.com/categories/customer-service) experts. ### Helpful Communit [...]
[...] coverage. [CMSWire](https://www.cmswire.com/) - **CustomerThink**: Blogs from industry leaders. [CustomerThink](https://customerthink.com/) - **Zendesk Blog**: Trends, benchmarks (e.g., CX Trends Report) [Zendesk Blog](https://www.zendesk.com/blog/) - **Intercom Blog**: Product innovation insights. [Intercom Blog](https://www.intercom.com/blog/) - **Forrester Blogs/Reports**: Research on CX (e.g., Customer Experience Index). [Forrester CX](https://www.forrester.com/customer-experience/) - **Podcasts**: "The CX Cast" [CX Cast](https://thecxcast.com/), "Support IQ" [Support IQ](https://supportiq.show/). Newsletters: Support Ops [Support Op [...]