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About Help Scout (organization,product)
This page provides details about Help Scout (organization,product) which was ranked #7 out of 109 in the list of brands (11 mentions (7.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
Mentions by AI Model
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Citations from AI Responses
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] .com/)** - Conversational relationship platform combining chat, bots, and support - **[HubSpot Service Hub](https://www.hubspot.com/products/service)** - Customer service software with ticketing and feedback tools - **[Zoho Desk](https://www.zoho.com/desk/)** - Context-aware help desk software - **[Help Scout](https://www.helpscout.com/)** - Email-based customer support platform beloved by small-to-medium businesses ### Live Chat & Messaging Platforms - **[LiveChat](https://www.livechat.com/)** - Real-time chat support software - **[Drift](https://www.drift.com/)** - Conversational marketing and sales [...]
[...] ipeline](https://www.contactcenterpipeline.com/)** - Contact center industry magazine ### Blogs & Online Resources - **[The Zendesk Blog](https://www.zendesk.com/blog/)** - Customer service trends and tips - **[Intercom Blog](https://www.intercom.com/blog/)** - Customer communication insights - **[Help Scout Blog](https://www.helpscout.com/blog/)** - Customer service content - **[HubSpot Service Blog](https://blog.hubspot.com/service)** - Customer success and support articles - **[Forrester CX Blog](https://www.forrester.com/blogs/category/customer-experience/)** - Research-backed insights ### Podcast [...]
[...] stomer support jobs - **[Remote.co](https://remote.co/)** - Remote customer service positions - **[Customer Success Jobs](https://www.customersuccessjobs.com/)** - CS-specific job listings ### Career Development - **[The Support Career Path](https://www.helpscout.com/blog/support-career-path/)** - Help Scout guide - **[Customer Support Career Guide](https://www.zendesk.com/blog/customer-support-career-path/)** - Zendesk resource ## 📱 Social Media & Newsletters ### Twitter Accounts to Follow - **[@Zendesk](https://twitter.com/Zendesk)** - Customer service insights - **[@HelpScout](https://twitter.com [...]
[...] com/CXAccelerator)** - Customer experience content ### Newsletters - **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter - **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink - **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout - **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/)** - Product and support insights ## 🎓 Books to Read ### Must-Read Books - **["The Effortless Experience" by Matthew Dixon](https://www.effortlessexperience.com/)** - Reducing customer effort - **["Hug Your Haters" by Ja [...]
[...] LinkedIn and Twitter 5. **Take a free certification course** (like Zendesk's free training) 6. **Read at least one book** from the recommended list 7. **Attend a virtual conference or webinar** to understand industry trends 8. **Experiment with free tiers** of platforms like Zendesk, Freshdesk, or Help Scout This comprehensive guide should give you a solid foundation for entering the customer support field. The industry is evolving rapidly with AI and automation, so staying connected to these communities and resources will be crucial for your success! [...]