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About zendesk.com (Tech Companies)
This page provides details about zendesk.com (Tech Companies) which was ranked #1 out of 137 in the list of sources (19 citations (21.6% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Intercom, Help Scout, Zendesk Certification, Zendesk Community +6 more.
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Pages from zendesk.com (9 links)
| URL Path | Citations | Position |
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| zendesk.com | 0 | N/A |
| /service/customer-service | 1 | 1 |
| /blog/customer-satisfaction-score-csat | 11 | 1.9 |
| /platform/sunshine-platform | 1 | 11 |
| /relate | 2 | 15.5 |
| /service/help-center | 1 | 23 |
| /customer-service-institute | 1 | 30 |
| /customer-experience-trends | 1 | 89 |
| /blog | 1 | 95 |
Brands Referenced By This Website (11 brands)
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Citations from AI Responses
Perplexity Sonar (with search) (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] rd](https://www.textmagic.com/blog/best-customer-service-companies/)[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Convin: [Convin](https://convin.ai/) Pylon: [Pylon](https://www.usepylon.com/) Zendesk: [Zendesk](https://www.zendesk.com/) (cited in trends via [Pylon stats](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)). Trends emphasize **live chat** (preferred by 41% of consumers), **AI autonomy** (resolving 80% of issues), and **voice AI** for call centers.[50+ Customer Support Statistics & Trends [...]
Anthropic Claude Sonnet (latest)
(5 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] **[Remote.co](https://remote.co/)** - Remote customer service positions - **[Customer Success Jobs](https://www.customersuccessjobs.com/)** - CS-specific job listings ### Career Development - **[The Support Career Path](https://www.helpscout.com/blog/support-career-path/)** - Help Scout guide - **[Customer Support Career Guide](https://www.zendesk.com/blog/customer-support-career-path/)** - Zendesk resource ## 📱 Social Media & Newsletters ### Twitter Accounts to Follow - **[@Zendesk](https://twitter.com/Zendesk)** - Customer service insights - **[@HelpScout](https://twitter.com/helpscout)** - Support tips and content - **[@Intercom](https://twitter.com/intercom)** - Customer m [...]
[...] m/en/customer-service-support)** - Magic quadrants and industry analysis - **[Forrester Customer Service Research](https://www.forrester.com/research/customer-service/)** - CX research and reports - **[IDC](https://www.idc.com/)** - Market intelligence and analysis ### Annual Reports to Follow - **[Zendesk Customer Experience Trends Report](https://www.zendesk.com/customer-experience-trends/)** - Annual CX trends - **[State of Customer Service Report](https://www.hubspot.com/state-of-service)** by HubSpot - **[Salesforce State of Service Report](https://www.salesforce.com/resources/research-reports/state-of-service/)** - Service trends and insights - **[Microsoft Global State of Custom [...]
[...] ontact Week)](https://www.customercontactweekdigital.com/)** - Las Vegas - Largest customer contact event - **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event - **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference - **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference - **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking - **[CustomerServ](https://www.customerservconference.com/)** - Customer service conference - **[The Forrester CX Summit](https://www.forrester.com/event/cx/)** - [...]
# Comprehensive Guide to Getting Into Customer Support ## 🏢 Most Trusted Brands & Industry Leaders ### Enterprise Customer Support Platforms - **[Zendesk](https://www.zendesk.com/)** - Industry-leading customer service software and support ticketing system - **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)** - Comprehensive CRM with robust support capabilities - **[Freshdesk](https://www.freshdesk.com/)** (by Freshworks) - Popular clo [...]
[...] s://www.cxnetwork.com/cx-experience/)** - CX insights and trends - **[MyCustomer](https://www.mycustomer.com/)** - Customer experience and engagement resource - **[Contact Center Pipeline](https://www.contactcenterpipeline.com/)** - Contact center industry magazine ### Blogs & Online Resources - **[The Zendesk Blog](https://www.zendesk.com/blog/)** - Customer service trends and tips - **[Intercom Blog](https://www.intercom.com/blog/)** - Customer communication insights - **[Help Scout Blog](https://www.helpscout.com/blog/)** - Customer service content - **[HubSpot Service Blog](https://blog.hubspot.com/service)** - Customer success and sup [...]
OpenAI ChatGPT Latest
(7 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
## 1) Core concepts (the “language” of Customer Support) - **Customer support / customer service** basics and workflows (tickets, triage, escalation): [Zendesk – Customer service](https://www.zendesk.com/service/customer-service/) - Key metrics you’ll hear constantly: - **CSAT** (Customer Satisfaction): [Zendesk – CSAT](https://www.zendesk.com/blog/customer-satisfaction-score-csat/) - **NPS** (Net Promoter Score): [Bain & Company – NPS](https://www.bain.com/consulting-services/customer-strategy-marketing/net-promote [...]
[...] e concepts (the “language” of Customer Support) - **Customer support / customer service** basics and workflows (tickets, triage, escalation): [Zendesk – Customer service](https://www.zendesk.com/service/customer-service/) - Key metrics you’ll hear constantly: - **CSAT** (Customer Satisfaction): [Zendesk – CSAT](https://www.zendesk.com/blog/customer-satisfaction-score-csat/) - **NPS** (Net Promoter Score): [Bain & Company – NPS](https://www.bain.com/consulting-services/customer-strategy-marketing/net-promoter-system/) - **CES** (Customer Effort Score): [Qualtrics – Customer Effort Score](https://www.qualtrics.com/experience-management/customer/customer-effort- [...]
[...] ations & service management foundations (useful especially for B2B/IT-style support): - **ITIL**: [AXELOS – ITIL](https://www.axelos.com/best-practice-solutions/itil) ## 2) Most-used tools & platforms to know (by category) ### Help desk / customer service platforms (ticketing + omnichannel) - [Zendesk](https://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) - [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) - [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/) - [Help Scout](https: [...]
[...] pportdriven.com/) (community + resources for support pros) - [CXPA](https://www.cxpa.org/) (CX community; useful as you move into CX/VoC leadership) - [HDI](https://www.thinkhdi.com/) (support/service management community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/blog) - [Help Scout Blog](https://www.helpscout.com/blog/) - [Freshworks Blog](https://www.freshworks.com/blog/) - [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources) ## [...]
[...] - Management-level perspective (often relevant for service leadership): - [Harvard Business Review](https://hbr.org/) --- ## 10) A simple “what to learn first” path (if you’re entering the field) 1) Learn ticketing fundamentals + writing skills using one mainstream platform’s free materials: [Zendesk](https://www.zendesk.com/) or [Help Scout](https://www.helpscout.com/). 2) Get comfortable with core KPIs (CSAT/NPS/CES) and SLAs using the primers above: [Zendesk CSAT](https://www.zendesk.com/blog/customer-satisfaction-score-csat/), [Bain NPS](https://www.bain.com/consulting-services/customer-strategy-marketing/net-prom [...]
[...] path (if you’re entering the field) 1) Learn ticketing fundamentals + writing skills using one mainstream platform’s free materials: [Zendesk](https://www.zendesk.com/) or [Help Scout](https://www.helpscout.com/). 2) Get comfortable with core KPIs (CSAT/NPS/CES) and SLAs using the primers above: [Zendesk CSAT](https://www.zendesk.com/blog/customer-satisfaction-score-csat/), [Bain NPS](https://www.bain.com/consulting-services/customer-strategy-marketing/net-promoter-system/), [Qualtrics CES](https://www.qualtrics.com/experience-management/customer/customer-effort-score/), [Atlassian SLA](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-mana [...]
[...] ect](https://aws.amazon.com/connect/) - [Twilio Flex](https://www.twilio.com/flex) - SMB-friendly voice: - [Aircall](https://aircall.io/) - [RingCentral](https://www.ringcentral.com/) - [Dialpad](https://www.dialpad.com/) ### Knowledge base / help center (deflection + self-serve) - [Zendesk Help Center](https://www.zendesk.com/service/help-center/) - [Intercom Help Center](https://www.intercom.com/help-center) - [Help Scout Docs](https://www.helpscout.com/knowledge-base/) - Standalone options: - [Document360](https://document360.com/) - [Atlassian Confluence](https://www.atlassian.com/software/confluence) - [Notion](https://w [...]
Google Gemini Flash (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] sed on helping people grow their careers in CX. * **[HubSpot Academy](https://academy.hubspot.com/courses/customer-service)**: Offers free, reputable certification courses in Customer Service. ### 4. Important Events & Conferences Networking at these events can lead directly to job offers. * **[Zendesk Relate](https://www.zendesk.com/relate/)**: A massive annual conference focused on the future of AI and service. * **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: One of the world’s largest customer contact event series. * **[Support Driven Expo](https://www.supportdriven.com/expo)**: A smaller, more intimate [...]
[...] f modern service philosophies. Here is a comprehensive guide to the key players, tools, and resources in the industry. ### 1. Trusted Software Brands & Platforms Modern support is "omnichannel," meaning companies use specialized software to track conversations across email, chat, and phone. * **[Zendesk](https://www.zendesk.com/)**: The industry standard for enterprise-level ticketing systems. * **[Intercom](https://www.intercom.com/)**: A leader in AI-driven chat and proactive customer engagement. * **[Freshdesk](https://freshworks.com/freshdesk/)**: A popular, user-friendly alternative to Zendesk for small-to-medium [...]
X.AI Grok (latest)
(4 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] own for reliability, scalability, and positive reviews on sites like G2 [G2 Crowd](https://www.g2.com/categories/customer-service) and Capterra [Capterra](https://www.capterra.com/customer-service-software/): - **Zendesk**: A leader in omnichannel support with ticketing, AI bots, and self-service. [Zendesk](https://www.zendesk.com/) - **Freshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [Freshworks Customer Service](https://www.freshworks.com/customer-service-software/) - **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.co [...]
[...] ormed Subscribe for news, case studies, and benchmarks: - **CMSWire**: CX, digital experience coverage. [CMSWire](https://www.cmswire.com/) - **CustomerThink**: Blogs from industry leaders. [CustomerThink](https://customerthink.com/) - **Zendesk Blog**: Trends, benchmarks (e.g., CX Trends Report) [Zendesk Blog](https://www.zendesk.com/blog/) - **Intercom Blog**: Product innovation insights. [Intercom Blog](https://www.intercom.com/blog/) - **Forrester Blogs/Reports**: Research on CX (e.g., Customer Experience Index). [Forrester CX](https://www.forrester.com/customer-experience/) - **Podcasts**: "The CX Cast" [CX Cast](https://thecxcas [...]
[...] adrant for CRM Customer Engagement Center](https://www.gartner.com/en/documents/4023565). ### Recommended Products and Services Essential tools for customer support pros include helpdesk software, knowledge bases, and productivity add-ons: - **Ticketing Systems**: Zendesk Sunshine (API platform) [Zendesk Sunshine](https://www.zendesk.com/platform/sunshine-platform/), Front [Front](https://front.com/). - **AI/Chatbots**: Ada [Ada](https://www.ada.cx/), Drift [Drift](https://www.drift.com/). - **Knowledge Base Builders**: Document360 [Document360](https://document360.com/), Bloomfire [Bloomfire](https://bloomfire.com/). - **Monitoring/Surveys**: Qualtrics XM fo [...]
[...] tomer Experience Professionals." [LinkedIn Search](https://www.linkedin.com/search/results/groups/?keywords=customer%20support) - **Free Resources**: HubSpot Academy Customer Service Course [HubSpot Academy](https://academy.hubspot.com/courses/customer-service), Zendesk's Customer Service Institute [Zendesk CSI](https://www.zendesk.com/customer-service-institute/). Certifications: HDI Support Center Analyst [HDI](https://www.thinkhdi.com/training/certification/sca-hdi.aspx). ### Important Events and Conferences Attend these for learning, networking, and job opportunities: - **ICMI Global Contact Center Conference**: Focus on operations and tech. [ICMI C [...]