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About Support Driven (organization)
This page provides details about Support Driven (organization) which was ranked #5 out of 109 in the list of brands (12 mentions (8.6% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
Mentions by AI Model
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Source Links
Citations from AI Responses
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ccess at Hubspot ## 🌐 Communities & Resources ### Online Communities - **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer service professionals - **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions - **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10,000+ members) - **[Customer Support Leaders](https://www.linkedin.com/groups/8740579/)** - LinkedIn group - **[SaaS Customer Success](https://www.linkedin.com/groups/7074935/)** - LinkedIn community ### Forums & Discuss [...]
[...] videos ## 🎤 Important Events & Conferences ### Major Conferences - **[CCW (Customer Contact Week)](https://www.customercontactweekdigital.com/)** - Las Vegas - Largest customer contact event - **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event - **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference - **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference - **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking - **[CustomerServ](https://www.customers [...]
[...] m/resources/research-reports/state-of-service/)** - Service trends and insights - **[Microsoft Global State of Customer Service Report](https://cloudblogs.microsoft.com/dynamics365/customer-service/)** - Customer service insights ## 💼 Job Boards & Career Resources ### Specialized Job Boards - **[Support Driven Jobs](https://jobs.supportdriven.com/)** - Customer support job board - **[We Work Remotely](https://weworkremotely.com/)** - Remote customer support jobs - **[Remote.co](https://remote.co/)** - Remote customer service positions - **[Customer Success Jobs](https://www.customersuccessjobs.com/)** - [...]
[...] ndesk)** - Customer service insights - **[@HelpScout](https://twitter.com/helpscout)** - Support tips and content - **[@Intercom](https://twitter.com/intercom)** - Customer messaging trends - **[@CXAccelerator](https://twitter.com/CXAccelerator)** - Customer experience content ### Newsletters - **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter - **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink - **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout - **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/) [...]
[...] the Customer" by Shep Hyken](https://hyken.com/books/)** - Creating customer loyalty - **"Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue" by Nick Mehta, Dan Steinman, and Lincoln Murphy** - CS fundamentals --- ## 🎯 Getting Started Checklist 1. **Join Support Driven Slack community** for networking 2. **Set up Google Alerts** for "customer support trends" and "customer service news" 3. **Subscribe to 2-3 newsletters** from the list above 4. **Follow top 10 experts** on LinkedIn and Twitter 5. **Take a free certification course** (like Zendesk's free training) [...]