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About supportdriven.com (Forums)
This page provides details about supportdriven.com (Forums) which was ranked #3 out of 137 in the list of sources (8 citations (4.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Intercom, Support Driven, Intercom Blog, Support Driven Expo, Support Driven Jobs +1 more.
Used by AI Models
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Pages from supportdriven.com (2 links)
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| supportdriven.com | 0 | N/A |
| /expo | 8 | 36.1 |
Brands Referenced By This Website (6 brands)
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Citations from AI Responses
Anthropic Claude Sonnet (latest)
(3 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] uccess at Hubspot ## 🌐 Communities & Resources ### Online Communities - **[r/CustomerService](https://www.reddit.com/r/CustomerService/)** - Reddit community for customer service professionals - **[r/CustomerSuccess](https://www.reddit.com/r/CustomerSuccess/)** - Customer success discussions - **[Support Driven](https://supportdriven.com/)** - Slack community for support professionals (10,000+ members) - **[Customer Support Leaders](https://www.linkedin.com/groups/8740579/)** - LinkedIn group - **[SaaS Customer Success](https://www.linkedin.com/groups/7074935/)** - LinkedIn community ### Forums & Discussion Platforms - **[Zendesk C [...]
[...] videos ## 🎤 Important Events & Conferences ### Major Conferences - **[CCW (Customer Contact Week)](https://www.customercontactweekdigital.com/)** - Las Vegas - Largest customer contact event - **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event - **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference - **[Zendesk Relate](https://www.zendesk.com/relate/)** - Customer experience conference - **[ICMI Contact Center Expo](https://www.icmi.com/conference)** - Industry training and networking - **[CustomerServ](https://www.customerservconference.com/)** - Customer servi [...]
[...] endesk)** - Customer service insights - **[@HelpScout](https://twitter.com/helpscout)** - Support tips and content - **[@Intercom](https://twitter.com/intercom)** - Customer messaging trends - **[@CXAccelerator](https://twitter.com/CXAccelerator)** - Customer experience content ### Newsletters - **[Support Driven Weekly](https://supportdriven.com/)** - Community newsletter - **[CX Weekly](https://customerthink.com/newsletter/)** - By CustomerThink - **[The Support Newsletter](https://www.helpscout.com/newsletter/)** - By Help Scout - **[Intercom on Customer Support](https://www.intercom.com/blog/subscribe/)** - Product and support insights [...]
OpenAI ChatGPT Latest
(3 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] uthor/speaker) - [Annette Franz](https://annettefranz.com/) (CX/VoC, author of “Customer Understanding”) - [Jay Baer](https://www.jaybaer.com/) (customer experience + marketing, “Talk Triggers”) ## 6) Helpful communities & practical resources (learn the craft) - Practitioner communities: - [Support Driven](https://supportdriven.com/) (community + resources for support pros) - [CXPA](https://www.cxpa.org/) (CX community; useful as you move into CX/VoC leadership) - [HDI](https://www.thinkhdi.com/) (support/service management community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](h [...]
[...] anagement resources](https://www.atlassian.com/software/jira/service-management/resources) ## 7) Important events & conferences (networking + trends) - [Customer Contact Week (CCW)](https://www.customercontactweek.com/) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo) - [Support Driven Expo](https://supportdriven.com/expo/) - [HDI Conference & Expo](https://www.thinkhdi.com/events/conference) - Ecosystem events (useful if you specialize in a platform): - [Dreamforce (Salesforce)](https://www.salesforce.com/dreamforce/) - [Zendesk Relate](https://relate.zendesk.com/) ## 8) Notable startups (and newer play [...]
[...] -strategy-marketing/net-promoter-system/), [Qualtrics CES](https://www.qualtrics.com/experience-management/customer/customer-effort-score/), [Atlassian SLA](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-slas/). 3) Join a practitioner community and read weekly: [Support Driven](https://supportdriven.com/) + one vendor blog (e.g., [Intercom Blog](https://www.intercom.com/blog)). 4) If you want call center work, learn the basics of CCaaS terms and flows via one platform: [Genesys Cloud](https://www.genesys.com/platform/genesys-cloud) or [NICE CXone](https://www.nice.com/products/cxone). If you t [...]
Google Gemini Flash (latest)
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] ocused on customer service excellence. * **[Jay Baer](https://www.jaybaer.com/)**: Expert on word-of-mouth marketing and customer experience (author of *Talk Triggers*). ### 3. Reputable Training & Communities To learn the "how-to" and network with peers, these organizations are essential. * **[Support Driven](https://www.supportdriven.com/)**: The largest community for support professionals, featuring a highly active Slack channel and job board. * **[Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/)**: The global non-profit for CCXP (Certified Customer Experience Professional) certification. * **[CX Acc [...]
[...] n lead directly to job offers. * **[Zendesk Relate](https://www.zendesk.com/relate/)**: A massive annual conference focused on the future of AI and service. * **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: One of the world’s largest customer contact event series. * **[Support Driven Expo](https://www.supportdriven.com/expo)**: A smaller, more intimate conference focused on the tactical side of running a support team. ### 5. Notable Startups Disrupting the Space These companies are currently hiring and changing how support is provided through AI. * **[Lately](https://www.lately.ai/)**: Uses AI to learn what content [...]