{{ domain.value }}
About cxpa.org (Academic)
This page provides details about cxpa.org (Academic) which was ranked #16 out of 137 in the list of sources (3 citations (1.5% share)) in answers from AI models (OpenAI ChatGPT Latest,
Google Gemini Flash (latest)) when they were asked the following 1 question: "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Support Driven.
Used by AI Models
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Pages from cxpa.org (1 link)
| URL Path | Citations | Position |
|---|---|---|
| cxpa.org | 3 | 32.5 |
Brands Referenced By This Website (1 brand)
| Brand | Voice | Mentions |
|---|---|---|
|
|
8.6% | 12 |
Citations from AI Responses
OpenAI ChatGPT Latest
(2 citations)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] er.com/) - [Alorica](https://www.alorica.com/) ### Professional associations & training bodies (credibility signals on a resume) - [ICMI](https://www.icmi.com/) (contact center training, resources, events) - [HDI](https://www.thinkhdi.com/) (support/service management community + events) - [CXPA (Customer Experience Professionals Association)](https://www.cxpa.org/) ## 5) Influential experts, authors, and voices to follow - [Shep Hyken](https://hyken.com/) (customer service keynote/author) - [Jeff Toister](https://www.toistersolutions.com/) (service training, customer service operations) - [Jeanne Bliss](https://www.jeannebliss.com/) (customer experien [...]
[...] nderstanding”) - [Jay Baer](https://www.jaybaer.com/) (customer experience + marketing, “Talk Triggers”) ## 6) Helpful communities & practical resources (learn the craft) - Practitioner communities: - [Support Driven](https://supportdriven.com/) (community + resources for support pros) - [CXPA](https://www.cxpa.org/) (CX community; useful as you move into CX/VoC leadership) - [HDI](https://www.thinkhdi.com/) (support/service management community) - Hands-on playbooks & blogs (tactical and widely referenced): - [Zendesk Blog](https://www.zendesk.com/blog/) - [Intercom Blog](https://www.intercom.com/ [...]
Google Gemini Flash (latest)
(1 citation)
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] iggers*). ### 3. Reputable Training & Communities To learn the "how-to" and network with peers, these organizations are essential. * **[Support Driven](https://www.supportdriven.com/)**: The largest community for support professionals, featuring a highly active Slack channel and job board. * **[Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/)**: The global non-profit for CCXP (Certified Customer Experience Professional) certification. * **[CX Accelerator](https://www.cxaccelerator.com/)**: A community focused on helping people grow their careers in CX. * **[HubSpot Academy](https://academy.hubspot.com/courses/customer-service)**: O [...]