Customer Support
AI mentions in answer for 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry."
2025-12-30
79
Brands
131
Sources
1
Questions
5
AI Models
About This Report
This report was generated for brands and citations mentioned in answers about Customer Support from 5 AI models (namely: Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest), X.AI Grok (latest)). AI models were asked the following questions:
- "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." (view report)
- "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." (view report)
- "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." (view report)
Brand Rankings
Brands mentioned by AI models, ranked by share of voice
| # | Brand | Voice | Position | Mentions | AI |
|---|---|---|---|---|---|
| 1 |
|
100.0%★
|
1★ | 15.8% (45)★ |
|
| 2 |
|
17.7%★
|
4★ | 6.7% (19)★ |
|
| 3 |
|
9.0%★
|
2★ | 2.5% (7)★ |
|
| 4 |
|
8.1%★
|
3★ | 2.5% (7)★ |
|
| 5 |
Help Scout
product
|
5.3%★
|
10★ | 2.8% (8)★ |
|
| 6 |
|
5.0%★
|
5★ | 2.1% (6)★ |
|
| 7 |
Support Driven
organization
|
5.0%★
|
23★ | 3.9% (11)★ |
|
| 8 |
Ada
product
|
4.3%★
|
12★ | 2.5% (7)★ |
|
| 9 |
Forethought
product
|
4.1%★
|
13★ | 2.5% (7)★ |
|
| 10 |
ICMI
organization
|
3.1%★
|
26★ | 4.2% (12)★ |
|
| 11 |
|
3.0%★
|
16★ | 2.1% (6)★ |
|
| 12 |
|
3.0%★
|
10★ | 2.5% (7)★ |
|
| 13 |
Shep Hyken
person
|
2.8%★
|
19★ | 1.8% (5)★ |
|
| 14 |
CX Network
product
|
2.8%★
|
26★ | 2.1% (6)★ |
|
| 15 |
MaestroQA
product
|
2.0%★
|
15★ | 1.4% (4)★ |
|
| 16 |
Customer Contact Week
event
|
1.9%★
|
21★ | 1.4% (4)★ |
|
| 17 |
Front
product
|
1.1%★
|
7★ | 1.1% (3)★ |
|
| 18 |
|
1.1%★
|
9★ | 1.1% (3)★ |
|
| 19 |
Jeanne Bliss
person
|
1.0%★
|
16★ | 1.4% (4)★ |
|
| 20 |
Concentrix
organization
|
0.9%★
|
11★ | 1.1% (3)★ |
|
| 21 |
TaskUs
organization
|
0.9%★
|
12★ | 1.1% (3)★ |
|
| 22 |
|
0.8%★
|
9★ | 1.1% (3)★ |
|
| 23 |
SurveyMonkey
product
|
0.8%★
|
21★ | 1.1% (3)★ |
|
| 24 |
Calabrio
organization
|
0.8%★
|
17★ | 1.1% (3)★ |
|
| 25 |
Playvox
organization
|
0.8%★
|
18★ | 1.1% (3)★ |
|
| 26 |
Customer Success Collective
organization
|
0.8%★
|
23★ | 1.4% (4)★ |
|
| 27 |
|
0.8%★
|
17★ | 1.1% (3)★ |
|
| 28 |
Intercom Blog
product
|
0.8%★
|
30★ | 1.1% (3)★ |
|
| 29 |
Delighted
product
|
0.7%★
|
10★ | 1.1% (3)★ |
|
| 30 |
Assembled
organization
|
0.6%★
|
10★ | 1.1% (3)★ |
|
| 31 |
Support Driven Expo
event
|
0.6%★
|
19★ | 1.1% (3)★ |
|
| 32 |
CX Accelerator
organization
|
0.6%★
|
22★ | 1.1% (3)★ |
|
| 33 |
Guru
product
|
0.5%★
|
6★ | 0.7% (2)★ |
|
| 34 |
|
0.5%★
|
16★ | 0.7% (2)★ |
|
| 35 |
Blake Morgan
person
|
0.5%★
|
23★ | 0.7% (2)★ |
|
| 36 |
Klaus
product
|
0.5%★
|
8★ | 0.7% (2)★ |
|
| 37 |
ICMI Blog
product
|
0.5%★
|
28★ | 0.7% (2)★ |
|
| 38 |
Customer Think
product
|
0.4%★
|
25★ | 0.7% (2)★ |
|
| 39 |
r/CustomerService
organization
|
0.1%★
|
38★ | 1.4% (4)★ |
|
| 40 |
Annette Franz
person
|
0.0%★
|
20★ | 0.7% (2)★ |
|
| 41 |
Adam Toporek
person
|
0.0%★
|
21★ | 0.7% (2)★ |
|
| 42 |
CX North America
event
|
0.0%★
|
30★ | 0.7% (2)★ |
|
| 43 |
Zendesk Showcase
event
|
0.0%★
|
32★ | 0.7% (2)★ |
|
| 44 |
Ultimate.ai
product
|
0.0%★
|
8★ | 0.7% (2)★ |
|
| 45 |
Drift
product
|
0.0%★
|
13★ | 0.7% (2)★ |
|
| 46 |
LiveChat
product
|
0.0%★
|
14★ | 0.7% (2)★ |
|
| 47 |
Crisp
product
|
0.0%★
|
15★ | 0.7% (2)★ |
|
| 48 |
Document360
product
|
0.0%★
|
17★ | 0.7% (2)★ |
|
| 49 |
Helpjuice
product
|
0.0%★
|
18★ | 0.7% (2)★ |
|
| 50 |
Loris
product
|
0.0%★
|
31★ | 0.7% (2)★ |
|
| 51 |
|
0.0%★
|
41★ | 0.7% (2)★ |
|
| 52 |
|
0.0%★
|
42★ | 0.7% (2)★ |
|
| 53 |
|
0.0%★
|
45★ | 0.7% (2)★ |
|
| 54 |
CXNext
event
|
0.0%★
|
53★ | 0.7% (2)★ |
|
| 55 |
Customer Service Life
organization
|
0.0%★
|
57★ | 0.7% (2)★ |
|
| 56 |
MyCustomer
product
|
0.0%★
|
63★ | 0.7% (2)★ |
|
| 57 |
TELUS International
organization
|
0.0%★
|
23★ | 0.4% (1)★ |
|
| 58 |
Sitel Group
organization
|
0.0%★
|
25★ | 0.4% (1)★ |
|
| 59 |
Ian Golding
person
|
0.0%★
|
35★ | 0.4% (1)★ |
|
| 60 |
Adrian Swinscoe
person
|
0.0%★
|
38★ | 0.4% (1)★ |
|
| 61 |
Jeremy Watkin
person
|
0.0%★
|
39★ | 0.4% (1)★ |
|
| 62 |
|
0.0%★
|
46★ | 0.4% (1)★ |
|
| 63 |
SupportOps Summit
event
|
0.0%★
|
51★ | 0.4% (1)★ |
|
| 64 |
CustomerSuccess Summit
event
|
0.0%★
|
52★ | 0.4% (1)★ |
|
| 65 |
Intercom's Conversations
event
|
0.0%★
|
56★ | 0.4% (1)★ |
|
| 66 |
The Support Ops Community
organization
|
0.0%★
|
58★ | 0.4% (1)★ |
|
| 67 |
Contact Center Pipeline
product
|
0.0%★
|
65★ | 0.4% (1)★ |
|
| 68 |
0.0%★
|
67★ | 0.4% (1)★ |
|
|
| 69 |
0.0%★
|
68★ | 0.4% (1)★ |
|
|
| 70 |
0.0%★
|
69★ | 0.4% (1)★ |
|
|
| 71 |
HubSpot Customer Service Blog
product
|
0.0%★
|
70★ | 0.4% (1)★ |
|
| 72 |
Support Ops Newsletter
product
|
0.0%★
|
71★ | 0.4% (1)★ |
|
| 73 |
The Support Driven Newsletter
product
|
0.0%★
|
72★ | 0.4% (1)★ |
|
| 74 |
Customer Service Life Newsletter
product
|
0.0%★
|
73★ | 0.4% (1)★ |
|
| 75 |
0.0%★
|
75★ | 0.4% (1)★ |
|
|
| 76 |
The Jeannie Walters Experience
product
|
0.0%★
|
76★ | 0.4% (1)★ |
|
| 77 |
Customer Support Leaders Podcast
product
|
0.0%★
|
77★ | 0.4% (1)★ |
|
| 78 |
Support Driven YouTube
product
|
0.0%★
|
78★ | 0.4% (1)★ |
|
| 79 |
Zendesk YouTube
product
|
0.0%★
|
79★ | 0.4% (1)★ |
|
More Reports
View Aggregate Report (All 3 Questions)Frequently Asked Questions
What is this AI Mentions Report about?
This report analyzes how AI chatbots like Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest) respond to questions related to Customer Support. It identifies which brands, products, and organizations are mentioned most frequently and measures their share of voice in AI responses.
What questions were analyzed in this report?
This report analyzed answers to 3 questions:
- "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space." (view report)
- "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." (view report)
- "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." (view report)
How many brands were analyzed in this report?
This report analyzed 79 unique brands mentioned across 5 AI models.
How many web sources were detected?
AI models cited 131 unique web sources (domains) when answering questions.
Which brands are mentioned most by AI models?
The top 3 most mentioned brands are Zendesk (organization,product), Intercom (organization,product), Salesforce Service Cloud (organization,product), based on analysis of 5 AI model responses.
How many AI models were analyzed?
This report analyzed responses from 5 AI models: Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).
What does "Share of Voice" mean and how is it calculated?
Share of Voice (Voice %) measures brand prominence across AI models.
Formula: Share of Voice = Model Coverage × Quality Score
Where:
• Model Coverage = Sum of normalized weights for models mentioning the brand
• Quality Score = Prominence / Max Prominence in dataset
• Prominence = Mentions × (1 / log₂(Position + 1))
Model weights (based on Monthly Active Users):
• OpenAI ChatGPT Latest: 900M MAU (~54.1% weight)
• Google Gemini Flash (latest): 650M MAU (~39.1% weight)
• Perplexity Sonar (with search) (latest): 45M MAU (~2.7% weight)
• X.AI Grok (latest): 39M MAU (~2.3% weight)
• Anthropic Claude Sonnet (latest): 30M MAU (~1.8% weight)
Brands appearing in top positions across high-traffic models achieve higher Share of Voice.
Formula: Share of Voice = Model Coverage × Quality Score
Where:
• Model Coverage = Sum of normalized weights for models mentioning the brand
• Quality Score = Prominence / Max Prominence in dataset
• Prominence = Mentions × (1 / log₂(Position + 1))
Model weights (based on Monthly Active Users):
• OpenAI ChatGPT Latest: 900M MAU (~54.1% weight)
• Google Gemini Flash (latest): 650M MAU (~39.1% weight)
• Perplexity Sonar (with search) (latest): 45M MAU (~2.7% weight)
• X.AI Grok (latest): 39M MAU (~2.3% weight)
• Anthropic Claude Sonnet (latest): 30M MAU (~1.8% weight)
Brands appearing in top positions across high-traffic models achieve higher Share of Voice.