How often is cbinsights.com cited by AI models?

cbinsights.com was cited 7 times by AI models, representing 0.1% of all source citations.

Which AI models cite cbinsights.com?

cbinsights.com is cited by 2 AI models including Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).

What is cbinsights.com's ranking among source domains?

cbinsights.com ranks #85 out of 131 source domains analyzed (with 79 brands also tracked).

What brands are associated with cbinsights.com?

AI models reference cbinsights.com when discussing brands like various brands.

How is source ranking determined?

Sources are ranked by Share of Voice = Model Coverage × Quality Score. Model weights are based on Monthly Active Users (OpenAI ChatGPT Latest: 900M MAU, Google Gemini Flash (latest): 650M MAU, Perplexity Sonar (with search) (latest): 45M MAU, etc.). Sources appearing earlier in AI responses receive higher prominence scores.

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Share of Voice

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About cbinsights.com (Tech Companies)

This page provides details about cbinsights.com (Tech Companies) which was ranked #85 out of 131 in the list of sources (7 citations (0.1% share)) in answers from AI models (Perplexity Sonar (with search) (latest), X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.

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Citations

Used by AI Models

Model	Voice	Position	Citations
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Pages from cbinsights.com (2 links)

URL Path	Citations	Position
/research/report/customer-service-ai-market-share-2025	6	8
/research/customer-service-startups	1	24

Citations from AI Responses

Perplexity Sonar (with search) (latest) (5 citations)

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] est Products and Services Top-rated offerings focus on AI-driven tools: - **AI chatbots and agents**: Preferred by 67% of consumers; reduce inquiries by up to 70%.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[The customer service AI agents leading the market in 2025](https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/) - **Live chat**: #1 channel (41% preference), with 73% satisfaction vs. lower for email/phone.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[35 Key Customer Service Industry Statistics & Benchmarks in 2025]( [...]