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About mattdixon.org (Academic)
This page provides details about mattdixon.org (Academic) which was ranked #71 out of 131 in the list of sources (1 citation (0.2% share)) in answers from AI models (OpenAI ChatGPT Latest) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
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Pages from mattdixon.org (1 link)
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| mattdixon.org | 1 | 59 |
Citations from AI Responses
OpenAI ChatGPT Latest
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ia.org/wiki/Customer_Effort_Score) --- ## Influential figures & thought leaders (widely cited in support/CX) - [Shep Hyken](https://hyken.com/) - [Jeff Toister](https://www.toistersolutions.com/) - [Blake Morgan](https://www.blakemorgan.com/) - [Dan Gingiss](https://www.dangingiss.com/) - [Matt Dixon](https://www.mattdixon.org/) (author known for “effort” framing; see book source: [The Effortless Experience (Portfolio/Penguin)](https://www.penguinrandomhouse.com/books/214451/the-effortless-experience-by-matthew-dixon-karen-freeman-and-nick-toman/)) Analyst firms that strongly shape enterprise buying: - [Gartner](https:// [...]