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About gladly.com (Developer Tools)
This page provides details about gladly.com (Developer Tools) which was ranked #37 out of 131 in the list of sources (2 citations (0.5% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Gladly.
Used by AI Models
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Pages from gladly.com (1 link)
| URL Path | Citations | Position |
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| gladly.com | 2 | 16.9 |
Brands Referenced By This Website (1 brand)
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Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] //www.decagon.ai) - AI customer support agents (raised $100M) - **Regal.io** - [https://www.regal.io](https://www.regal.io) - AI-powered customer phone conversations - **PolyAI** - [https://poly.ai](https://poly.ai) - Voice AI for customer service ### **Vertical-Specific Solutions** - **Gladly** - [https://www.gladly.com](https://www.gladly.com) - Radically personal customer service platform - **Richpanel** - [https://www.richpanel.com](https://www.richpanel.com) - Customer service for e-commerce - **Re:amaze** - [https://www.reamaze.com](https://www.reamaze.com) - E-commerce helpdesk ### **Key Trends in 2024** **1. Generative AI Integr [...]
OpenAI ChatGPT Latest
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [Atlassian](https://www.atlassian.com/)) - [Zoho Desk](https://www.zoho.com/desk/) (part of [Zoho](https://www.zoho.com/)) - [Help Scout](https://www.helpscout.com/) - [Front](https://front.com/) - [Gladly](https://www.gladly.com/) - [Kustomer](https://www.kustomer.com/) (part of [Meta](https://about.meta.com/)) - [Gorgias](https://www.gorgias.com/) (especially ecommerce) ### 2) Contact Center platforms (CCaaS: voice + digital channels at scale) Dominant “contact center stack” vendors: - [Genesys Cloud](https://www.gen [...]