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About genesys.com (Tech Companies)
This page provides details about genesys.com (Tech Companies) which was ranked #16 out of 131 in the list of sources (6 citations (1.5% share)) in answers from AI models (OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from genesys.com (3 links)
| URL Path | Citations | Position |
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| genesys.com | 0 | N/A |
| /platform | 2 | 19 |
| /company/events | 4 | 19.5 |
Citations from AI Responses
OpenAI ChatGPT Latest
(5 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Gladly](https://www.gladly.com/) - [Kustomer](https://www.kustomer.com/) (part of [Meta](https://about.meta.com/)) - [Gorgias](https://www.gorgias.com/) (especially ecommerce) ### 2) Contact Center platforms (CCaaS: voice + digital channels at scale) Dominant “contact center stack” vendors: - [Genesys Cloud](https://www.genesys.com/platform) (part of [Genesys](https://www.genesys.com/)) - [NICE CXone](https://www.nice.com/products/cxone) (part of [NICE](https://www.nice.com/)) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connect/) (part of [Amazon Web Servi [...]
[...] t.com/en-us/dynamics-365/products/customer-service), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), [SAP Service Cloud](https://www.sap.com/products/crm/service-cloud.html) (part of [SAP](https://www.sap.com/)) - **Large-scale omnichannel contact center:** [Genesys Cloud](https://www.genesys.com/platform), [NICE CXone](https://www.nice.com/products/cxone), [Five9](https://www.five9.com/), [Amazon Connect](https://aws.amazon.com/connect/) For software comparisons/reviews (widely used during evaluation): - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) (part of [Gartner Digi [...]
[...] .kustomer.com/) (part of [Meta](https://about.meta.com/)) - [Gorgias](https://www.gorgias.com/) (especially ecommerce) ### 2) Contact Center platforms (CCaaS: voice + digital channels at scale) Dominant “contact center stack” vendors: - [Genesys Cloud](https://www.genesys.com/platform) (part of [Genesys](https://www.genesys.com/)) - [NICE CXone](https://www.nice.com/products/cxone) (part of [NICE](https://www.nice.com/)) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connect/) (part of [Amazon Web Services (AWS)](https://aws.amazon.com/)) - [Twi [...]
[...] - [Zendesk Relate](https://www.zendesk.com/relate/) (by [Zendesk](https://www.zendesk.com/)) - [Qualtrics X4](https://www.qualtrics.com/x4/) (by [Qualtrics](https://www.qualtrics.com/)) - [NICE Interactions](https://www.nice.com/company/nice-interactions) (by [NICE](https://www.nice.com/)) - [Genesys Xperience](https://www.genesys.com/company/events) (by [Genesys](https://www.genesys.com/)) - [Twilio SIGNAL](https://signal.twilio.com/) (by [Twilio](https://www.twilio.com/)) --- ## Active professional communities (practitioner-heavy) - [Support Driven](https://supportdriven.com/) - [CXPA (Customer Experience Professionals Association)](ht [...]
[...] k](https://www.zendesk.com/)) - [Qualtrics X4](https://www.qualtrics.com/x4/) (by [Qualtrics](https://www.qualtrics.com/)) - [NICE Interactions](https://www.nice.com/company/nice-interactions) (by [NICE](https://www.nice.com/)) - [Genesys Xperience](https://www.genesys.com/company/events) (by [Genesys](https://www.genesys.com/)) - [Twilio SIGNAL](https://signal.twilio.com/) (by [Twilio](https://www.twilio.com/)) --- ## Active professional communities (practitioner-heavy) - [Support Driven](https://supportdriven.com/) - [CXPA (Customer Experience Professionals Association)](https://www.cxpa.org/) - [HDI (Help Desk [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] conversational messaging and product tours. [Intercom](https://www.intercom.com/). - **HubSpot Service Hub**: Free tier for SMBs, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service). - **Genesys Cloud CX**: Cloud contact center for voice/AI routing. [Genesys](https://www.genesys.com/). - **ServiceNow Customer Service Management**: ITIL-aligned for enterprise workflows. [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html). **Analyst Validation**: - [Gartner Magic Quadrant for CRM Customer Engagement Center 2023](https://www.gartner.com/en/docum [...]