How many times was Ada mentioned by AI?

Ada was mentioned 7 times across all AI models analyzed, representing 4.3% of total mentions.

Which AI models mention Ada?

Ada is mentioned by 4 AI models including Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).

What is Ada's ranking among mentioned brands?

Ada ranks #8 out of 79 brands analyzed (with 131 web sources also tracked), with a 4.3% share of voice.

What type of entity is Ada?

Ada is classified as a product.

How is Share of Voice calculated?

Share of Voice = Model Coverage × Quality Score. Model weights are based on Monthly Active Users (OpenAI ChatGPT Latest: 900M MAU, Google Gemini Flash (latest): 650M MAU, Perplexity Sonar (with search) (latest): 45M MAU, etc.). Position in results matters - earlier mentions receive higher prominence scores.

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Q: In which questions is Ada mentioned?

Ada appears in 1 question: 1. "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.".

Share of Voice

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About Ada (product)

This page provides details about Ada (product) which was ranked #8 out of 79 in the list of brands (7 mentions (4.3% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.

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Rank

Voice

Position

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Mentions

Mentions by AI Model

Model	Voice	Position	Mentions
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Source Links

URL	Mentioned By
ada.cx
adamtoporek.com
cx-journey.com
answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks
theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect
customersthatstick.com

Citations from AI Responses

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] id-market companies. Free tier available. ### **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com) E-commerce focused, integrated heavily with Shopify and other platforms. Growing rapidly in online retail support. ## Best Products & Services by Category ### **AI-Powered Support** - **Ada** - [https://www.ada.cx](https://www.ada.cx) - AI chatbot platform with automated resolution - **Ultimate.ai** - [https://www.ultimate.ai](https://www.ultimate.ai) - Automation-first customer support - **Forethought** - [https://www.forethought.ai](https://www.forethought.ai) - Generative AI for su [...]

December 30, 2025

[...] Free tier available. ### **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com) E-commerce focused, integrated heavily with Shopify and other platforms. Growing rapidly in online retail support. ## Best Products & Services by Category ### **AI-Powered Support** - **Ada** - [https://www.ada.cx](https://www.ada.cx) - AI chatbot platform with automated resolution - **Ultimate.ai** - [https://www.ultimate.ai](https://www.ultimate.ai) - Automation-first customer support - **Forethought** - [https://www.forethought.ai](https://www.forethought.ai) - Generative AI for support teams ### **He [...]

December 30, 2025

[...] ts](https://www.gartner.com/en/digital-markets)) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ## Key enabling layers (important “adjacent” providers) ### AI automation, agent copilots, and voice bots (fast-growing layer) - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Aisera](https://aisera.com/) - [PolyAI](https://poly.ai/) - [Observe.AI](https://www.observe.ai/) - [Cresta](https://cresta.com/) - [Sierra](https://sierra.ai/) - [Zowie](https://www.zowie.ai/) ### Workforce management [...]

December 30, 2025

[...] ### 3. Emerging Startups and AI Trends AI is the defining trend of 2024, moving from simple chatbots to "AI Agents" that can resolve complex issues. * **Fin (by Intercom):** An AI agent that uses GPT-4 to resolve queries using help center data. [Intercom Fin](https://www.intercom.com/fin) * **Ada:** An automation platform focusing on high-volume enterprise AI service. [Ada.cx](https://www.ada.cx) * **Forethought:** Utilizes AI to assist human agents with "Solve," "Triage," and "Discover" features. [Forethought.ai](https://forethought.ai) * **DevRev:** A "OneCRM" startup that connects cu [...]

December 30, 2025

[...] ing from simple chatbots to "AI Agents" that can resolve complex issues. * **Fin (by Intercom):** An AI agent that uses GPT-4 to resolve queries using help center data. [Intercom Fin](https://www.intercom.com/fin) * **Ada:** An automation platform focusing on high-volume enterprise AI service. [Ada.cx](https://www.ada.cx) * **Forethought:** Utilizes AI to assist human agents with "Solve," "Triage," and "Discover" features. [Forethought.ai](https://forethought.ai) * **DevRev:** A "OneCRM" startup that connects customer support directly to product development. [DevRev](https://devrev.ai) * [...]

December 30, 2025

[...] tups and Trends **Trends** (2024 focus): - AI agents/chatbots for 24/7 automation (reducing live agent needs by 30-50%, per Gartner). - Omnichannel unification (voice, chat, social). - Self-service portals with generative AI. - Predictive analytics for proactive support. **Emerging Startups**: - **Ada**: No-code AI chatbots. [Ada](https://www.ada.cx/). - **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/). - **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/). - **Capacity**: AI platform for enterprise support. [Capacity](https://capacity [...]

December 30, 2025

[...] 024 focus): - AI agents/chatbots for 24/7 automation (reducing live agent needs by 30-50%, per Gartner). - Omnichannel unification (voice, chat, social). - Self-service portals with generative AI. - Predictive analytics for proactive support. **Emerging Startups**: - **Ada**: No-code AI chatbots. [Ada](https://www.ada.cx/). - **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/). - **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/). - **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/). **Sources**: [Gartne [...]

December 30, 2025

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About Ada (product)

Mentions by AI Model

Source Links

Citations from AI Responses