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About ada.cx (AI Tools)
This page provides details about ada.cx (AI Tools) which was ranked #13 out of 131 in the list of sources (4 citations (1.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Ada.
Used by AI Models
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Pages from ada.cx (1 link)
| URL Path | Citations | Position |
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| ada.cx | 4 | 28.2 |
Brands Referenced By This Website (1 brand)
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4.3% | 7 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] t companies. Free tier available. ### **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com) E-commerce focused, integrated heavily with Shopify and other platforms. Growing rapidly in online retail support. ## Best Products & Services by Category ### **AI-Powered Support** - **Ada** - [https://www.ada.cx](https://www.ada.cx) - AI chatbot platform with automated resolution - **Ultimate.ai** - [https://www.ultimate.ai](https://www.ultimate.ai) - Automation-first customer support - **Forethought** - [https://www.forethought.ai](https://www.forethought.ai) - Generative AI for support teams ### **Help Desk & Ticketing** - [...]
OpenAI ChatGPT Latest
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ets](https://www.gartner.com/en/digital-markets)) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ## Key enabling layers (important “adjacent” providers) ### AI automation, agent copilots, and voice bots (fast-growing layer) - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Aisera](https://aisera.com/) - [PolyAI](https://poly.ai/) - [Observe.AI](https://www.observe.ai/) - [Cresta](https://cresta.com/) - [Sierra](https://sierra.ai/) - [Zowie](https://www.zowie.ai/) ### Workforce management (WFM), quality assur [...]
Google Gemini Flash (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ving from simple chatbots to "AI Agents" that can resolve complex issues. * **Fin (by Intercom):** An AI agent that uses GPT-4 to resolve queries using help center data. [Intercom Fin](https://www.intercom.com/fin) * **Ada:** An automation platform focusing on high-volume enterprise AI service. [Ada.cx](https://www.ada.cx) * **Forethought:** Utilizes AI to assist human agents with "Solve," "Triage," and "Discover" features. [Forethought.ai](https://forethought.ai) * **DevRev:** A "OneCRM" startup that connects customer support directly to product development. [DevRev](https://devrev.ai) * **Trends to Watch:** [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] 2024 focus): - AI agents/chatbots for 24/7 automation (reducing live agent needs by 30-50%, per Gartner). - Omnichannel unification (voice, chat, social). - Self-service portals with generative AI. - Predictive analytics for proactive support. **Emerging Startups**: - **Ada**: No-code AI chatbots. [Ada](https://www.ada.cx/). - **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/). - **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/). - **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/). **Sources**: [Gartner Trends in Customer [...]