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About microsoft.com (Tech Companies)
This page provides details about microsoft.com (Tech Companies) which was ranked #23 out of 131 in the list of sources (3 citations (1% share)) in answers from AI models (OpenAI ChatGPT Latest) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce Service Cloud.
Used by AI Models
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Pages from microsoft.com (2 links)
| URL Path | Citations | Position |
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| microsoft.com | 0 | N/A |
| /en-us/dynamics-365/products/customer-service | 3 | 7 |
Brands Referenced By This Website (1 brand)
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9% | 7 |
Citations from AI Responses
OpenAI ChatGPT Latest
(3 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ce Cloud](https://www.salesforce.com/products/service-cloud/overview/) (part of [Salesforce](https://www.salesforce.com/)) - [ServiceNow Customer Service Management (CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www. [...]
[...] - [ServiceNow Customer Service Management (CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Manage [...]
[...] workflows:** [Intercom](https://www.intercom.com/) - **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/) - **Enterprise service suite + CRM + field/service processes:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), [SAP Service Cloud](https://www.sap.com/products/crm/service-cloud.html) (part of [SAP](https://www.sap.com/)) - **Large-scale omnichannel contact center:** [Genesys Cloud](https://www.genesys.com/platform), [...]