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About zendesk.com (Tech Companies)
This page provides details about zendesk.com (Tech Companies) which was ranked #1 out of 131 in the list of sources (25 citations (23.1% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Intercom, CXNext, Zendesk Showcase, ICMI +1 more.
Used by AI Models
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Pages from zendesk.com (5 links)
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| zendesk.com | 0 | N/A |
| /blog | 0 | N/A |
| /blog/customer-service-statistics | 23 | 2.8 |
| /events | 1 | 26 |
| /relate | 1 | 74 |
Brands Referenced By This Website (6 brands)
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Citations from AI Responses
Perplexity Sonar (with search) (latest)
(5 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] , and scalability.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.com/customer-service-trends-for-2025-and-2026-what-to-expect/)[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/)[8 Key Customer Service trends for 2025 - DevRev](https://devrev.ai/blog/customer-service-trends)[50+ Customer Support Trends to Watch in 2025 - Helply](https://helply.com/blog/customer-support-trends-2025) ### Dominant Market Leaders and Brands Key leaders include established platforms heavily in [...]
[...] g/customer-support-trends-2025) ### Dominant Market Leaders and Brands Key leaders include established platforms heavily investing in AI and CX tools: - **Zendesk**: Frequently cited for benchmarks, AI copilots, and voice AI leadership; 90% of CX trendsetters see their tools as key for AI adoption.[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) (https://www.zendesk.com) - **Salesforce**: Noted for self-service solutions, with 80% of high-performers offering them vs. 56% of low-performers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) (https://www.s [...]
[...] ing in AI and CX tools: - **Zendesk**: Frequently cited for benchmarks, AI copilots, and voice AI leadership; 90% of CX trendsetters see their tools as key for AI adoption.[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) (https://www.zendesk.com) - **Salesforce**: Noted for self-service solutions, with 80% of high-performers offering them vs. 56% of low-performers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) (https://www.salesforce.com) - **Kayako* [...]
[...] omer-support-statistics-trends-for-2025)[35 Key Customer Service Industry Statistics & Benchmarks in 2025](https://www.answerconnect.com/blog/business-tips/customer-service-statistics-benchmarks/) - **Voice AI and copilots**: 60% of consumers want adoption; agents using them feel 20% more empowered.[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) - **Self-service portals**: Essential for deflection and instant resolutions.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[Customer Service Trends for 2025 and 2026: What to Expect](https://theofficegurus.c [...]
[...] anizational leaders rather than individuals: - **CX leaders and CEOs**: 70% see generative AI transforming value delivery (PwC); 80% plan CX investments (Zendesk).[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[92 customer service statistics you need to know in 2025 - Zendesk](https://www.zendesk.com/blog/customer-service-statistics/) - **Gartner**, **McKinsey**, **PwC**, **Invesp**, **Salesforce**: Authoritative analysts shaping benchmarks.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025)[35 Key Customer Service Industry Statistics & Benchm [...]
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
# Customer Support Industry Overview 2024 ## Market Leaders & Dominant Brands ### **Zendesk** - [https://www.zendesk.com](https://www.zendesk.com) One of the largest customer service platforms, publicly traded, serving over 100,000 customers globally. Offers omnichannel support, AI-powered automation, and comprehensive ticketing systems. ### **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.co [...]
OpenAI ChatGPT Latest
(6 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] al intelligence](https://en.wikipedia.org/wiki/Generative_artificial_intelligence) --- ## Dominant market leaders & major brands (by category) ### 1) Helpdesk / Customer support platforms (ticketing + omnichannel + self‑service) These are the most common “systems of record” for support teams: - [Zendesk](https://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) (part of [Salesforce](https://www.salesforce.com/)) - [ServiceNow Customer Service Management (CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www [...]
[...] ://www.taskus.com/) - [Genpact](https://www.genpact.com/) - [WNS](https://www.wns.com/) --- ## “Best” products & services (what they’re best *for*) Because “best” depends heavily on channel mix, scale, and systems, here’s how buyers commonly shortlist: - **Mid‑market helpdesk + fast setup:** [Zendesk](https://www.zendesk.com/), [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com/) - **B2B SaaS messaging + automation workflows:** [Intercom](https://www.intercom.com/) - **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/) - **Enterprise serv [...]
[...] artner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https://www.servicenow.com/events/knowledge.html) (by [ServiceNow](https://www.servicenow.com/)) - [Zendesk Relate](https://www.zendesk.com/relate/) (by [Zendesk](https://www.zendesk.com/)) - [Qualtrics X4](https://www.qualtrics.com/x4/) (by [Qualtrics](https://www.qualtrics.com/)) - [NICE Interactions](https://www.nice.com/company/nice-interactions) (by [NICE](https://www.nice.com/)) - [Genesys Xperience](https://www.genesys.com/company/events) (by [Genesys](https://www.genes [...]
[...] over Customer Support - [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerthink.com/) - [CX Network](https://www.cxnetwork.com/) - [Call Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/)) - [Intercom Blog](https://www.intercom.com/blog/) (by [Intercom](https://www.intercom.com/)) - [Gartner Insights](https://www.gartner.com/en/insights) (by [Gartner](https://www.gartner.com/)) - [Forrester Blogs](https://www.forrester.com/blogs/) (by [ [...]
[...] mi.com/resources) (by [ICMI](https://www.icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerthink.com/) - [CX Network](https://www.cxnetwork.com/) - [Call Centre Helper](https://www.callcentrehelper.com/) - [Zendesk Blog](https://www.zendesk.com/blog/) (by [Zendesk](https://www.zendesk.com/)) - [Intercom Blog](https://www.intercom.com/blog/) (by [Intercom](https://www.intercom.com/)) - [Gartner Insights](https://www.gartner.com/en/insights) (by [Gartner](https://www.gartner.com/)) - [Forrester Blogs](https://www.forrester.com/blogs/) (by [Forrester](https://www.forrester.com/)) [...]
[...] stomer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https://www.servicenow.com/events/knowledge.html) (by [ServiceNow](https://www.servicenow.com/)) - [Zendesk Relate](https://www.zendesk.com/relate/) (by [Zendesk](https://www.zendesk.com/)) - [Qualtrics X4](https://www.qualtrics.com/x4/) (by [Qualtrics](https://www.qualtrics.com/)) - [NICE Interactions](https://www.nice.com/company/nice-interactions) (by [NICE](https://www.nice.com/)) - [Genesys Xperience](https://www.genesys.com/company [...]
Google Gemini Flash (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] on driven by Generative AI and a shift toward proactive, rather than reactive, service. ### 1. Dominant Market Leaders and Brands The market is divided between traditional CRM giants and legacy helpdesk providers. * **Zendesk**: The market leader for mid-market and enterprise helpdesk solutions. [Zendesk Official Site](https://www.zendesk.com) * **Salesforce Service Cloud**: The dominant force for large enterprises requiring deep CRM integration. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) * **Freshworks (Freshdesk)**: A primary competitor to Zendesk, known for ease of use. [Freshdesk](htt [...]
X.AI Grok (latest)
(3 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] nd Brands, Key Companies, and Providers The industry is led by established SaaS platforms offering ticketing, CRM integration, analytics, and AI features. Leaders dominate based on market share, user adoption, and analyst quadrants: - **Zendesk**: Market leader in helpdesk and omnichannel support. [Zendesk](https://www.zendesk.com/). - **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/). - **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.sale [...]
[...] ### Top Publications and Media - **CMSWire**: Daily CX/support news. [CMSWire](https://www.cmswire.com/). - **CustomerThink**: Blogs/articles from leaders. [CustomerThink](https://customerthink.com/). - **The CX Lead**: Podcasts and trends. [The CX Lead](https://thecxlead.com/). - **Vendor Blogs**: [Zendesk Blog](https://www.zendesk.com/blog/), [Intercom Blog](https://www.intercom.com/blog/), [Help Scout Blog](https://www.helpscout.com/blog/). - **Analyst Sites**: [Gartner Customer Service](https://www.gartner.com/en/customer-service-support), [Forrester CX](https://www.forrester.com/customer-experience/). This snapshot is based on 202 [...]
[...] research/customer-service-startups/). ### Major Conferences and Events Annual events for networking and trends: - **Customer Contact Week (CCW)**: Largest contact center event. [CCW Las Vegas 2024](https://lasvegas.customercontactweek.com/). - **Zendesk Showcase**: Product updates and CX keynotes. [Zendesk Events](https://www.zendesk.com/events/). - **Forrester CX Summit**: North America flagship. [Forrester CX North America](https://www.forrester.com/events/cx/?lang=en-us). - **ICMI Global Contact Center Forum**: Operations-focused. [ICMI Events](https://www.icmi.com/events/). - **CX Network Conferences**: Regional CX summits. [CX Network [...]