{{ entity.value }}
About ICMI (organization)
This page provides details about ICMI (organization) which was ranked #10 out of 79 in the list of brands (12 mentions (3.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
Mentions by AI Model
| Model | Voice | Position | Mentions |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Source Links
Citations from AI Responses
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] operations and leadership. ### **CustomerSuccess Summit** - [https://www.customersuccesassummit.com](https://www.customersuccesssummit.com) By Gainsight, focusing on customer success and support alignment. ### **CXNext** - [https://cxnext.com](https://cxnext.com) Customer experience conference by ICMI. ### **Zendesk Showcase** - [https://showcase.zendesk.com](https://showcase.zendesk.com) Annual user conference by Zendesk. ### **Intercom's Conversations** - [https://www.intercom.com/conversations](https://www.intercom.com/conversations) Annual conference focused on modern customer communicatio [...]
[...] - [https://www.customersuccess.community](https://www.customersuccess.community) LinkedIn-based community with 100,000+ members. ### **r/CustomerService** - [https://www.reddit.com/r/CustomerService/](https://www.reddit.com/r/CustomerService/) Active Reddit community with 100,000+ members. ### **ICMI (International Customer Management Institute)** - [https://www.icmi.com](https://www.icmi.com) Professional development and networking for contact center and customer service professionals. ## Top Publications & Media ### **Industry-Specific Publications** **Customer Think** - [https://customert [...]
[...] ss.community) LinkedIn-based community with 100,000+ members. ### **r/CustomerService** - [https://www.reddit.com/r/CustomerService/](https://www.reddit.com/r/CustomerService/) Active Reddit community with 100,000+ members. ### **ICMI (International Customer Management Institute)** - [https://www.icmi.com](https://www.icmi.com) Professional development and networking for contact center and customer service professionals. ## Top Publications & Media ### **Industry-Specific Publications** **Customer Think** - [https://customerthink.com](https://customerthink.com) Leading online community and pu [...]
[...] *CX Network** - [https://www.cxnetwork.com](https://www.cxnetwork.com) News, insights, and research on customer experience. **Contact Center Pipeline** - [https://www.contactcenterpipeline.com](https://www.contactcenterpipeline.com) Magazine and online resource for contact center professionals. **ICMI Blog** - [https://www.icmi.com/resources/blog](https://www.icmi.com/resources/blog) Thought leadership and best practices for contact centers. ### **Research & Analysis Firms** **Gartner Customer Service & Support Research** - [https://www.gartner.com/en/customer-service-support](https://www.gart [...]
[...] w.cxnetwork.com](https://www.cxnetwork.com) News, insights, and research on customer experience. **Contact Center Pipeline** - [https://www.contactcenterpipeline.com](https://www.contactcenterpipeline.com) Magazine and online resource for contact center professionals. **ICMI Blog** - [https://www.icmi.com/resources/blog](https://www.icmi.com/resources/blog) Thought leadership and best practices for contact centers. ### **Research & Analysis Firms** **Gartner Customer Service & Support Research** - [https://www.gartner.com/en/customer-service-support](https://www.gartner.com/en/customer-service [...]