AICW AI Chat Watch

AI Mentions & Sources Report for Customer Support

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About customerbliss.com (Blogs)

This page provides details about customerbliss.com (Blogs) which was ranked #53 out of 131 in the list of sources (2 citations (0.3% share)) in answers from AI models (Anthropic Claude Sonnet (latest), Google Gemini Flash (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Jeanne Bliss.

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Used by AI Models

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Pages from customerbliss.com (1 link)

URL Path Citations Position
customerbliss.com 2 17.8

Brands Referenced By This Website (1 brand)

Brand Voice Mentions
Jeanne Bliss Jeanne Bliss 1% 4

Citations from AI Responses

Anthropic Claude Sonnet (latest) (1 citation)

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] ey.com](https://www.cx-journey.com) Customer experience thought leader, founder and CEO of CX Journey Inc., author of "Built to Win" ### **Ian Golding** - [https://www.iangolding.com](https://www.iangolding.com) Customer experience consultant and author, influential blogger ### **Jeanne Bliss** - [https://www.customerbliss.com](https://www.customerbliss.com) Founder of Customer Bliss, pioneering CCO, author of multiple CX books ### **Blake Morgan** - [https://www.blakemichellemorgan.com](https://www.blakemichellemorgan.com) Customer experience futurist, keynote speaker, Forbes contributor ### **Adrian Swinscoe** - [https://www.adrianswinscoe.com](ht [...]

customerbliss.com December 30, 2025

Google Gemini Flash (latest) (1 citation)

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] er CX Trends](https://www.gartner.com/en/customer-service-support) ### 4. Influential Figures and Thought Leaders * **Shep Hyken:** Customer service expert and author of *The Amazement Revolution*. [Hyken.com](https://hyken.com) * **Jeanne Bliss:** Pioneer of the "Chief Customer Officer" role. [Customer Bliss](https://www.customerbliss.com) * **Jay Baer:** Expert on customer experience and word-of-mouth marketing. [JayBaer.com](https://www.jaybaer.com) * **Mathew Patterson:** Knowledge lead at Help Scout and prolific CX writer. [Mathew Patterson on LinkedIn](https://www.linkedin.com/in/mathewpatterson/) ### 5. Major Conferences [...]

customerbliss.com December 30, 2025