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About g2.com (Reviews)
This page provides details about g2.com (Reviews) which was ranked #5 out of 131 in the list of sources (5 citations (3.6% share)) in answers from AI models (OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
Used by AI Models
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Pages from g2.com (3 links)
| URL Path | Citations | Position |
|---|---|---|
| g2.com | 0 | N/A |
| /categories/help-desk | 1 | 30 |
| /categories/customer-service-management | 4 | 35.5 |
Citations from AI Responses
OpenAI ChatGPT Latest
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] Large-scale omnichannel contact center:** [Genesys Cloud](https://www.genesys.com/platform), [NICE CXone](https://www.nice.com/products/cxone), [Five9](https://www.five9.com/), [Amazon Connect](https://aws.amazon.com/connect/) For software comparisons/reviews (widely used during evaluation): - [G2](https://www.g2.com/) - [Capterra](https://www.capterra.com/) (part of [Gartner Digital Markets](https://www.gartner.com/en/digital-markets)) - [TrustRadius](https://www.trustradius.com/) - [Gartner Peer Insights](https://www.gartner.com/reviews/home) --- ## Key enabling layers (important “adjacent” providers) [...]
Google Gemini Flash (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] source for support writing and empathy. [Help Scout Blog](https://www.helpscout.com/blog/) * **Customer Think:** A global online community for business leaders. [CustomerThink](https://customerthink.com) * **G2 Rankings:** The primary source for peer reviews and comparisons of support software. [G2 Help Desk Category](https://www.g2.com/categories/help-desk) [...]
X.AI Grok (latest)
(3 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] s via ticketing, live chat, email, phone, self-service portals, and increasingly AI-driven automation. As of 2024, the global customer service software market is projected to grow significantly, driven by AI integration, omnichannel support, and self-service demands. Key source for market insights: [G2 Customer Service Management Category](https://www.g2.com/categories/customer-service-management) (leaderboard based on user reviews); [Gartner Customer Service & Support](https://www.gartner.com/en/customer-service-support) (analyst reports); [Statista Customer Service Software Market](https://www.statista.com/outlook/tmo/software/enterprise-software/customer-service-software/worldwide). ### [...]
[...] .com/en/documents/4023452) (leaders: Salesforce, Microsoft Dynamics 365, Genesys, NICE). - [Forrester Wave: Customer Service Solutions 2023](https://www.forrester.com/report/the-forrester-wave-tm-customer-service-solutions-q4-2023/RES179904) (leaders: Genesys, Salesforce, NICE). - Review platforms: [G2 Grid](https://www.g2.com/categories/customer-service-management#grid), [Capterra Customer Service Software](https://www.capterra.com/customer-service-software/). ### Best Products and Services Top-rated based on user reviews (G2/Capterra 2024 scores >4.5/5): - **Zendesk Suite**: Best overall (G2 Leader). Excels in scalability. - **Freshdesk**: Best value for SMBs. [...]
[...] : Best value for SMBs. - **Intercom**: Best for messaging/chat. - **Help Scout**: Best email-first support with shared inbox. - **Gorgias**: Best for ecommerce (Shopify integration). Self-service tools: **Stonly** for guides/knowledge bases [Stonly](https://stonly.com/). **Comparisons/Reviews**: - [G2 Best Customer Service Software 2024](https://www.g2.com/categories/customer-service-management). - [Capterra Top Picks](https://www.capterra.com/customer-service-software/). ### Influential Figures and Thought Leaders Key voices shaping strategy via books, podcasts, and keynotes: - **Shep Hyken**: Bestselling author on "The Moment of Truth" in service. [Shep Hyken](https://hyken.com/). - ** [...]