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About sierra.ai (AI Tools)
This page provides details about sierra.ai (AI Tools) which was ranked #49 out of 131 in the list of sources (2 citations (0.4% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Sierra.
Used by AI Models
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Pages from sierra.ai (1 link)
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| sierra.ai | 2 | 45.8 |
Brands Referenced By This Website (1 brand)
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Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] xperience advisor, Forbes contributor, author ### **Jeremy Watkin** - [https://www.jeremywatkin.com](https://www.jeremywatkin.com) Director of Customer Experience at FCR, influential voice in customer support community ## Emerging Startups & Trends ### **AI & Automation Startups** - **Sierra** - [https://sierra.ai](https://sierra.ai) - Founded by Bret Taylor (ex-Salesforce co-CEO), conversational AI agents (raised $175M in 2024) - **Decagon** - [https://www.decagon.ai](https://www.decagon.ai) - AI customer support agents (raised $100M) - **Regal.io** - [https://www.regal.io](https://www.regal.io) - AI-powered customer phone co [...]
OpenAI ChatGPT Latest
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] providers) ### AI automation, agent copilots, and voice bots (fast-growing layer) - [Ada](https://www.ada.cx/) - [Forethought](https://forethought.ai/) - [Aisera](https://aisera.com/) - [PolyAI](https://poly.ai/) - [Observe.AI](https://www.observe.ai/) - [Cresta](https://cresta.com/) - [Sierra](https://sierra.ai/) - [Zowie](https://www.zowie.ai/) ### Workforce management (WFM), quality assurance (QA), and analytics - [Verint](https://www.verint.com/) - [Calabrio](https://www.calabrio.com/) - [Playvox](https://www.playvox.com/) - [MaestroQA](https://www.maestroqa.com/) - [CallMiner](https://callmi [...]