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About hyken.com (Blogs)
This page provides details about hyken.com (Blogs) which was ranked #15 out of 131 in the list of sources (4 citations (1.6% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Loris, Shep Hyken.
Used by AI Models
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Pages from hyken.com (1 link)
| URL Path | Citations | Position |
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| hyken.com | 4 | 39.1 |
Brands Referenced By This Website (2 brands)
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2.8% | 5 |
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Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ps://www.maestroqa.com) - QA for modern support teams - **Klaus** - [https://www.klausapp.com](https://www.klausapp.com) - Conversation review and QA - **Loris** - [https://www.loris.ai](https://www.loris.ai) - AI-powered QA automation ## Influential Figures & Thought Leaders ### **Shep Hyken** - [https://hyken.com](https://hyken.com) Customer service expert, speaker, and New York Times bestselling author. Regular contributor on Forbes. ### **Adam Toporek** - [https://www.adamtoporek.com](https://www.adamtoporek.com) CX expert, speaker, and author of "Be Your Customer's Hero" ### **Annette Franz** - [https://www.cx-journey.co [...]
OpenAI ChatGPT Latest
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] [CSAT](https://en.wikipedia.org/wiki/Customer_satisfaction), [Net Promoter Score (NPS)](https://en.wikipedia.org/wiki/Net_promoter_score), [Customer Effort Score (CES)](https://en.wikipedia.org/wiki/Customer_Effort_Score) --- ## Influential figures & thought leaders (widely cited in support/CX) - [Shep Hyken](https://hyken.com/) - [Jeff Toister](https://www.toistersolutions.com/) - [Blake Morgan](https://www.blakemorgan.com/) - [Dan Gingiss](https://www.dangingiss.com/) - [Matt Dixon](https://www.mattdixon.org/) (author known for “effort” framing; see book source: [The Effortless Experience (Portfolio/Penguin)](ht [...]
Google Gemini Flash (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] " (contacting customers before they report an issue) and "Hyper-personalization" using LLMs. [Gartner CX Trends](https://www.gartner.com/en/customer-service-support) ### 4. Influential Figures and Thought Leaders * **Shep Hyken:** Customer service expert and author of *The Amazement Revolution*. [Hyken.com](https://hyken.com) * **Jeanne Bliss:** Pioneer of the "Chief Customer Officer" role. [Customer Bliss](https://www.customerbliss.com) * **Jay Baer:** Expert on customer experience and word-of-mouth marketing. [JayBaer.com](https://www.jaybaer.com) * **Mathew Patterson:** Knowledge lead at Help Scout and prolifi [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] categories/customer-service-management). - [Capterra Top Picks](https://www.capterra.com/customer-service-software/). ### Influential Figures and Thought Leaders Key voices shaping strategy via books, podcasts, and keynotes: - **Shep Hyken**: Bestselling author on "The Moment of Truth" in service. [Shep Hyken](https://hyken.com/). - **Jeanne Bliss**: Pioneer of customer experience leadership. [Jeanne Bliss](https://jeannebliss.com/). - **Jay Baer**: Focuses on customer retention/happiness. [Convince & Convert](https://www.convinceandconvert.com/). - **Annette Franz**: CX metrics and culture expert. [CX Journey Blog](https: [...]