AI Mentions & Sources Report for Customer Support
This page provides details about customercontactweek.com (Blogs) which was ranked #28 out of 131 in the list of sources (2 citations (0.7% share)) in answers from AI models (OpenAI ChatGPT Latest,
Google Gemini Flash (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Customer Contact Week.
| Model | Voice | Position | Citations |
|---|---|---|---|
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{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
| URL Path | Citations | Position |
|---|---|---|
| customercontactweek.com | 0 | N/A |
| /events-customer-contact-week | 2 | 47.9 |
| Brand | Voice | Mentions |
|---|---|---|
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1.9% | 4 |
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ing](https://en.wikipedia.org/wiki/Business_process_outsourcing)) 6) **Security, privacy, and compliance** pressures as more customer data flows into AI tools. (Concept: [General Data Protection Regulation (GDPR)](https://gdpr.eu/)) --- ## Major conferences & events (where the industry meets) - [Customer Contact Week (CCW) Las Vegas](https://www.customercontactweek.com/events-customer-contact-week) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo-conference) (by [ICMI](https://www.icmi.com/)) - [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](ht [...]
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] //www.jaybaer.com) * **Mathew Patterson:** Knowledge lead at Help Scout and prolific CX writer. [Mathew Patterson on LinkedIn](https://www.linkedin.com/in/mathewpatterson/) ### 5. Major Conferences and Events * **Customer Contact Week (CCW):** The world’s largest customer contact event series. [CCW Digital](https://www.customercontactweek.com) * **Zendesk Relate:** Zendesk’s annual flagship conference. [Zendesk Relate](https://relate.zendesk.com) * **Gartner Customer Service & Support Expo:** Focused on high-level enterprise strategy. [Gartner Events](https://www.gartner.com/en/conferences/hub/customer-service-support-conferences) * [...]