{{ domain.value }}
About gorgias.com (Tech Companies)
This page provides details about gorgias.com (Tech Companies) which was ranked #21 out of 131 in the list of sources (4 citations (1.2% share)) in answers from AI models (Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Gorgias.
Used by AI Models
| Model | Voice | Position | Citations |
|---|---|---|---|
|
|
{{ getInfluenceForBot(bot.id) }} | {{ getPositionForBot(bot.id) }} | {{ getMentionsForBot(bot.id) }} |
Pages from gorgias.com (1 link)
| URL Path | Citations | Position |
|---|---|---|
| gorgias.com | 4 | 17.8 |
Brands Referenced By This Website (1 brand)
| Brand | Voice | Mentions |
|---|---|---|
|
|
3% | 7 |
Citations from AI Responses
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] neered the modern live chat experience. Strong in SaaS companies. ### **HubSpot Service Hub** - [https://www.hubspot.com/products/service](https://www.hubspot.com/products/service) Integrated within HubSpot's CRM platform, popular among mid-market companies. Free tier available. ### **Gorgias** - [https://www.gorgias.com](https://www.gorgias.com) E-commerce focused, integrated heavily with Shopify and other platforms. Growing rapidly in online retail support. ## Best Products & Services by Category ### **AI-Powered Support** - **Ada** - [https://www.ada.cx](https://www.ada.cx) - AI chatbot platform with automated resolution - **Ultimate. [...]
OpenAI ChatGPT Latest
(2 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ssian.com/)) - [Zoho Desk](https://www.zoho.com/desk/) (part of [Zoho](https://www.zoho.com/)) - [Help Scout](https://www.helpscout.com/) - [Front](https://front.com/) - [Gladly](https://www.gladly.com/) - [Kustomer](https://www.kustomer.com/) (part of [Meta](https://about.meta.com/)) - [Gorgias](https://www.gorgias.com/) (especially ecommerce) ### 2) Contact Center platforms (CCaaS: voice + digital channels at scale) Dominant “contact center stack” vendors: - [Genesys Cloud](https://www.genesys.com/platform) (part of [Genesys](https://www.genesys.com/)) - [NICE CXone](https://www.nice.com/products/cxone) (part [...]
[...] lpdesk + fast setup:** [Zendesk](https://www.zendesk.com/), [Freshdesk](https://www.freshworks.com/freshdesk/), [Help Scout](https://www.helpscout.com/) - **B2B SaaS messaging + automation workflows:** [Intercom](https://www.intercom.com/) - **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/) - **Enterprise service suite + CRM + field/service processes:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service), [ServiceNow CSM](https://www [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ds by 30-50%, per Gartner). - Omnichannel unification (voice, chat, social). - Self-service portals with generative AI. - Predictive analytics for proactive support. **Emerging Startups**: - **Ada**: No-code AI chatbots. [Ada](https://www.ada.cx/). - **Gorgias**: AI for Shopify support automation. [Gorgias](https://www.gorgias.com/). - **Forethought**: Enterprise AI agents. [Forethought](https://forethought.ai/). - **Capacity**: AI platform for enterprise support. [Capacity](https://capacity.com/). **Sources**: [Gartner Trends in Customer Service 2024](https://www.gartner.com/en/customer-service-support/trends/customer-servi [...]