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About salesforce.com (Tech Companies)
This page provides details about salesforce.com (Tech Companies) which was ranked #3 out of 131 in the list of sources (9 citations (5.6% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Anthropic Claude Sonnet (latest),
OpenAI ChatGPT Latest,
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Salesforce Service Cloud.
Used by AI Models
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Pages from salesforce.com (3 links)
| URL Path | Citations | Position |
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| /service-cloud | 1 | 2 |
| /products/service-cloud/overview | 7 | 3.9 |
| salesforce.com | 1 | 72 |
Brands Referenced By This Website (1 brand)
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9% | 7 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] e-statistics/) (https://www.zendesk.com) - **Salesforce**: Noted for self-service solutions, with 80% of high-performers offering them vs. 56% of low-performers.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) (https://www.salesforce.com) - **Kayako** and **Gartner** referenced for channel preferences and deflection stats, indicating influence in analytics.[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) Outsourcing providers like **AnswerConn [...]
Anthropic Claude Sonnet (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ### **Zendesk** - [https://www.zendesk.com](https://www.zendesk.com) One of the largest customer service platforms, publicly traded, serving over 100,000 customers globally. Offers omnichannel support, AI-powered automation, and comprehensive ticketing systems. ### **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/) Part of Salesforce's ecosystem, dominant in enterprise customer service with deep CRM integration and AI capabilities through Einstein. ### **Freshworks (Freshdesk)** - [https://www.freshworks.com](https://www.freshworks.com) A major player, publicly traded (NASDAQ: FRSH), known for user-friendly [...]
OpenAI ChatGPT Latest
(5 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] g/wiki/Generative_artificial_intelligence) --- ## Dominant market leaders & major brands (by category) ### 1) Helpdesk / Customer support platforms (ticketing + omnichannel + self‑service) These are the most common “systems of record” for support teams: - [Zendesk](https://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) (part of [Salesforce](https://www.salesforce.com/)) - [ServiceNow Customer Service Management (CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/e [...]
[...] tegory) ### 1) Helpdesk / Customer support platforms (ticketing + omnichannel + self‑service) These are the most common “systems of record” for support teams: - [Zendesk](https://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) (part of [Salesforce](https://www.salesforce.com/)) - [ServiceNow Customer Service Management (CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part [...]
[...] shdesk/), [Help Scout](https://www.helpscout.com/) - **B2B SaaS messaging + automation workflows:** [Intercom](https://www.intercom.com/) - **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/) - **Enterprise service suite + CRM + field/service processes:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), [SAP Service Cloud](https://www.sap.com/products/crm/service-cloud.html) (part of [SAP](https: [...]
[...] ww.icmi.com/contact-center-expo-conference) (by [ICMI](https://www.icmi.com/)) - [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https://www.servicenow.com/events/knowledge.html) (by [ServiceNow](https://www.servicenow.com/)) - [Zendesk Relate](https://www.zendesk.com/relate/) (by [Zendesk](https://www.zendesk.com/)) - [Qualtrics X4](https://www.qualtrics.com/x4/) (by [Qualtrics](https://www. [...]
[...] er-contact-week) - [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo-conference) (by [ICMI](https://www.icmi.com/)) - [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https://www.servicenow.com/events/knowledge.html) (by [ServiceNow](https://www.servicenow.com/)) - [Zendesk Relate](https://www.zendesk.com/relate/) (by [Zendesk](https://www.zendesk.com/)) - [Qualtrics X4](https://www.q [...]
Google Gemini Flash (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ween traditional CRM giants and legacy helpdesk providers. * **Zendesk**: The market leader for mid-market and enterprise helpdesk solutions. [Zendesk Official Site](https://www.zendesk.com) * **Salesforce Service Cloud**: The dominant force for large enterprises requiring deep CRM integration. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) * **Freshworks (Freshdesk)**: A primary competitor to Zendesk, known for ease of use. [Freshdesk](https://www.freshworks.com/freshdesk/) * **Intercom**: Pioneered the use of messenger-based support and AI bots. [Intercom](https://www.intercom.com) * **HubSpot Service Hub**: Best for companie [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] support. [Zendesk](https://www.zendesk.com/). - **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/). - **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/). - **Intercom**: Focuses on conversational messaging and product tours. [Intercom](https://www.intercom.com/). - **HubSpot Service Hub**: Free tier for SMBs, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service). - **Genesys Cloud CX**: Cloud contact [...]