AI Mentions & Sources Report for Customer Support
This page provides details about twilio.com (Tech Companies) which was ranked #30 out of 131 in the list of sources (3 citations (0.7% share)) in answers from AI models (OpenAI ChatGPT Latest) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
| Model | Voice | Position | Citations |
|---|---|---|---|
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| URL Path | Citations | Position |
|---|---|---|
| twilio.com | 3 | 25 |
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] com/)) - [NICE CXone](https://www.nice.com/products/cxone) (part of [NICE](https://www.nice.com/)) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connect/) (part of [Amazon Web Services (AWS)](https://aws.amazon.com/)) - [Twilio Flex](https://www.twilio.com/flex) (part of [Twilio](https://www.twilio.com/)) - [Cisco Webex Contact Center](https://www.webex.com/contact-center.html) (part of [Cisco](https://www.cisco.com/)) - [RingCentral Contact Center](https://www.ringcentral.com/contact-center.html) (part of [RingCentral](https://www.ringcentral.com/)) [...]
[...] s/cxone) (part of [NICE](https://www.nice.com/)) - [Five9](https://www.five9.com/) - [Talkdesk](https://www.talkdesk.com/) - [Amazon Connect](https://aws.amazon.com/connect/) (part of [Amazon Web Services (AWS)](https://aws.amazon.com/)) - [Twilio Flex](https://www.twilio.com/flex) (part of [Twilio](https://www.twilio.com/)) - [Cisco Webex Contact Center](https://www.webex.com/contact-center.html) (part of [Cisco](https://www.cisco.com/)) - [RingCentral Contact Center](https://www.ringcentral.com/contact-center.html) (part of [RingCentral](https://www.ringcentral.com/)) - [Zoom Contact Center](https://www.zoom. [...]
[...] trics](https://www.qualtrics.com/)) - [NICE Interactions](https://www.nice.com/company/nice-interactions) (by [NICE](https://www.nice.com/)) - [Genesys Xperience](https://www.genesys.com/company/events) (by [Genesys](https://www.genesys.com/)) - [Twilio SIGNAL](https://signal.twilio.com/) (by [Twilio](https://www.twilio.com/)) --- ## Active professional communities (practitioner-heavy) - [Support Driven](https://supportdriven.com/) - [CXPA (Customer Experience Professionals Association)](https://www.cxpa.org/) - [HDI (Help Desk Institute)](https://www.thinkhdi.com/) - [ICMI Community](https://www.icmi.com/) - [...]