How many times was Freshworks mentioned by AI?

Freshworks was mentioned 7 times across all AI models analyzed, representing 8.1% of total mentions.

Which AI models mention Freshworks?

Freshworks is mentioned by 4 AI models including Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest).

What is Freshworks's ranking among mentioned brands?

Freshworks ranks #4 out of 79 brands analyzed (with 131 web sources also tracked), with a 8.1% share of voice.

What type of entity is Freshworks?

Freshworks is classified as a organization,product.

How is Share of Voice calculated?

Share of Voice = Model Coverage × Quality Score. Model weights are based on Monthly Active Users (OpenAI ChatGPT Latest: 900M MAU, Google Gemini Flash (latest): 650M MAU, Perplexity Sonar (with search) (latest): 45M MAU, etc.). Position in results matters - earlier mentions receive higher prominence scores.

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Q: In which questions is Freshworks mentioned?

Freshworks appears in 1 question: 1. "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.".

Share of Voice

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About Freshworks (organization,product)

This page provides details about Freshworks (organization,product) which was ranked #4 out of 79 in the list of brands (7 mentions (8.1% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.

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Rank

Voice

Position

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Mentions

Mentions by AI Model

Model	Voice	Position	Mentions
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Source Links

URL	Mentioned By
freshworks.com
freshworks.com/freshdesk
helpscout.com
servicenow.com/community
community.freshworks.com
freshworks.com/customer-service

Citations from AI Responses

What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.

[...] comprehensive ticketing systems. ### **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/) Part of Salesforce's ecosystem, dominant in enterprise customer service with deep CRM integration and AI capabilities through Einstein. ### **Freshworks (Freshdesk)** - [https://www.freshworks.com](https://www.freshworks.com) A major player, publicly traded (NASDAQ: FRSH), known for user-friendly interface and competitive pricing. Serves 60,000+ customers. ### **Intercom** - [https://www.intercom.com](https://www.intercom.com) Leader in conversati [...]

December 30, 2025

[...] *Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/) Part of Salesforce's ecosystem, dominant in enterprise customer service with deep CRM integration and AI capabilities through Einstein. ### **Freshworks (Freshdesk)** - [https://www.freshworks.com](https://www.freshworks.com) A major player, publicly traded (NASDAQ: FRSH), known for user-friendly interface and competitive pricing. Serves 60,000+ customers. ### **Intercom** - [https://www.intercom.com](https://www.intercom.com) Leader in conversational support and customer messaging, pio [...]

December 30, 2025

[...] nagement.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https://www.intercom.com/) - [HubSpot Service Hub](https://www.hubspot.com/products/service) (part of [HubSpot](https://www.hubspot.com/)) - [Atlassian Jira Service Management](https://www.atlassian.com/software/jira/service-management) (part of [At [...]

December 30, 2025

[...] s): - [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics) - [Intercom Community](https://community.intercom.com/) - [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com/) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com/) --- ## Top publications, research, and media that cover Customer Support - [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerthink.com/) - [CX N [...]

December 30, 2025

[...] for mid-market and enterprise helpdesk solutions. [Zendesk Official Site](https://www.zendesk.com) * **Salesforce Service Cloud**: The dominant force for large enterprises requiring deep CRM integration. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) * **Freshworks (Freshdesk)**: A primary competitor to Zendesk, known for ease of use. [Freshdesk](https://www.freshworks.com/freshdesk/) * **Intercom**: Pioneered the use of messenger-based support and AI bots. [Intercom](https://www.intercom.com) * **HubSpot Service Hub**: Best for companies already using Hu [...]

December 30, 2025

[...] he industry is led by established SaaS platforms offering ticketing, CRM integration, analytics, and AI features. Leaders dominate based on market share, user adoption, and analyst quadrants: - **Zendesk**: Market leader in helpdesk and omnichannel support. [Zendesk](https://www.zendesk.com/). - **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/). - **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/produc [...]

December 30, 2025

[...] ion, analytics, and AI features. Leaders dominate based on market share, user adoption, and analyst quadrants: - **Zendesk**: Market leader in helpdesk and omnichannel support. [Zendesk](https://www.zendesk.com/). - **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/). - **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/). - **Intercom**: Focuses on conversational messaging [...]

December 30, 2025

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About Freshworks (organization,product)

Mentions by AI Model

Source Links

Citations from AI Responses