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About servicenow.com (Tech Companies)
This page provides details about servicenow.com (Tech Companies) which was ranked #11 out of 131 in the list of sources (7 citations (2.2% share)) in answers from AI models (OpenAI ChatGPT Latest,
X.AI Grok (latest)) when they were asked the following 1 question: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Freshworks, Intercom.
Used by AI Models
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Pages from servicenow.com (4 links)
| URL Path | Citations | Position |
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| servicenow.com | 0 | N/A |
| /products/customer-service-management.html | 5 | 6.2 |
| /events/knowledge.html | 1 | 73 |
| /community | 1 | 81 |
Brands Referenced By This Website (2 brands)
| Brand | Voice | Mentions |
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17.7% | 19 |
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8.1% | 7 |
Citations from AI Responses
OpenAI ChatGPT Latest
(6 citations)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] tforms (ticketing + omnichannel + self‑service) These are the most common “systems of record” for support teams: - [Zendesk](https://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) (part of [Salesforce](https://www.salesforce.com/)) - [ServiceNow Customer Service Management (CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](h [...]
[...] https://www.zendesk.com/) - [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) (part of [Salesforce](https://www.salesforce.com/)) - [ServiceNow Customer Service Management (CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www.servicenow.com/)) - [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) (part of [Microsoft](https://www.microsoft.com/)) - [Freshdesk](https://www.freshworks.com/freshdesk/) (part of [Freshworks](https://www.freshworks.com/)) - [Intercom](https:/ [...]
[...] as](https://www.gorgias.com/) - **Enterprise service suite + CRM + field/service processes:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), [SAP Service Cloud](https://www.sap.com/products/crm/service-cloud.html) (part of [SAP](https://www.sap.com/)) - **Large-scale omnichannel contact center:** [Genesys Cloud](https://www.genesys.com/platform), [NICE CXone](https://www.nice.com/products/cxone), [Five9](https://www.five9.com/), [Am [...]
[...] t](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https://www.servicenow.com/events/knowledge.html) (by [ServiceNow](https://www.servicenow.com/)) - [Zendesk Relate](https://www.zendesk.com/relate/) (by [Zendesk](https://www.zendesk.com/)) - [Qualtrics X4](https://www.qualtrics.com/x4/) (by [Qualtrics](https://www.qualtrics.com/)) - [NICE Interactions](https://www.nice.com/company/nice-interactions) (by [NICE](https://www.nice.com/)) [...]
[...] [ICMI](https://www.icmi.com/)) - [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/customer-service-support-us) (by [Gartner](https://www.gartner.com/)) - [Dreamforce](https://www.salesforce.com/dreamforce/) (by [Salesforce](https://www.salesforce.com/)) - [ServiceNow Knowledge](https://www.servicenow.com/events/knowledge.html) (by [ServiceNow](https://www.servicenow.com/)) - [Zendesk Relate](https://www.zendesk.com/relate/) (by [Zendesk](https://www.zendesk.com/)) - [Qualtrics X4](https://www.qualtrics.com/x4/) (by [Qualtrics](https://www.qualtrics.com/)) - [NICE Interactions](https://www.nice.com/company/nice-int [...]
[...] mi.com/) - Vendor communities (useful for peer solutions + templates): - [Zendesk Community](https://support.zendesk.com/hc/en-us/community/topics) - [Intercom Community](https://community.intercom.com/) - [Salesforce Trailblazer Community](https://trailblazercommunitygroups.com/) - [ServiceNow Community](https://www.servicenow.com/community/) - [Freshworks Community](https://community.freshworks.com/) --- ## Top publications, research, and media that cover Customer Support - [ICMI Blog](https://www.icmi.com/resources) (by [ICMI](https://www.icmi.com/)) - [CMSWire](https://www.cmswire.com/) - [CustomerThink](https://customerth [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] or SMBs, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service). - **Genesys Cloud CX**: Cloud contact center for voice/AI routing. [Genesys](https://www.genesys.com/). - **ServiceNow Customer Service Management**: ITIL-aligned for enterprise workflows. [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html). **Analyst Validation**: - [Gartner Magic Quadrant for CRM Customer Engagement Center 2023](https://www.gartner.com/en/documents/4023452) (leaders: Salesforce, Microsoft Dynamics 365, Genesys, NICE). - [Forrester Wave: Customer Service Solutions 2023](https://www.forrester.com/report/the-forreste [...]