About Salesforce Service Cloud (organization,product)
This page provides details about Salesforce Service Cloud (organization,product) which was ranked #6 out of 175 in the list of brands (19 mentions (8.3% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] ) | Free/single user; $19.99/user/month[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/) |
| **Salesforce Service Cloud** | Full-scale ecosystem | Enterprise scalability[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[Top 10 Customer Service Software Solutions for 2025 | ProValet](https://www.provalet.io/knowledge-base/top-10-customer-servic [...]
December 30, 2025
[...] r-service-software), [Freshdesk](https://zapier.com/blog/best-customer-support-apps/), [Help Scout](https://zapier.com/blog/best-customer-support-apps/), [Zoho Desk](https://zapier.com/blog/best-customer-support-apps/), [ProProfs](https://www.proprofschat.com/blog/best-customer-service-chatbots/), [Salesforce Service Cloud](https://zapier.com/blog/best-customer-support-apps/).
### Top Companies and Service Providers
Outsourcing leaders focus on AI-human hybrids, omnichannel, and industry-specific expertise (e.g., fintech, gaming, eCommerce):
- **Hugo**: Digital-native support for startups/enterprises, trust & safet [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
# Comprehensive Guide to Customer Support Solutions
## Leading Platforms and Software
### Enterprise Solutions
1. **Zendesk** - [https://www.zendesk.com](https://www.zendesk.com)
- Industry-leading omnichannel support platform with ticketing, live chat, and knowledge base
2. **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/)
- AI-powered customer service platform integrated with CRM
3. **Freshdesk (Freshworks)** - [https://www.freshworks.com/freshdesk/](https://www.freshworks.com/freshdesk/)
- Cloud-based helpdesk with aut [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
# Comprehensive Guide to Getting Into Customer Support
## 🏢 Most Trusted Brands & Industry Leaders
### Enterprise Customer Support Platforms
- **[Zendesk](https://www.zendesk.com/)** - Industry-leading customer service software and support ticketing system
- **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)** - Comprehensive CRM with robust support capabilities
- **[Freshdesk](https://www.freshdesk.com/)** (by Freshworks) - Popular cloud-based customer support software
- **[Intercom](https://www.intercom.com/)** - Conversational relationshi [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ket Leaders & Dominant Brands
### **Zendesk** - [https://www.zendesk.com](https://www.zendesk.com)
One of the largest customer service platforms, publicly traded, serving over 100,000 customers globally. Offers omnichannel support, AI-powered automation, and comprehensive ticketing systems.
### **Salesforce Service Cloud** - [https://www.salesforce.com/service-cloud/](https://www.salesforce.com/service-cloud/)
Part of Salesforce's ecosystem, dominant in enterprise customer service with deep CRM integration and AI capabilities through Einstein.
### **Freshworks (Freshdesk)** - [https://www.freshworks.com](https://w [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] iders, experts, events, communities, and media.
---
## 1) Leading software brands & products (by common use case)
### A) Help desk / ticketing + omnichannel service (core system of record)
- [Zendesk](https://www.zendesk.com) – broad help desk + messaging + knowledge + marketplace ecosystem
- [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) – enterprise service platform tightly tied to Salesforce
- [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html) – strong for enterprise workflows and service operations
- [Fre [...]
December 30, 2025
[...] m)
- **SaaS with strong in-app support needs:** [Intercom](https://www.intercom.com), plus a KB like [Document360](https://document360.com) or [Notion](https://www.notion.com)
- **Ecommerce with heavy order inquiries:** [Gorgias](https://www.gorgias.com)
- **Enterprise + complex workflows:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), or [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service)
- **Contact center transforma [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] useful especially for B2B/IT-style support):
- **ITIL**: [AXELOS – ITIL](https://www.axelos.com/best-practice-solutions/itil)
## 2) Most-used tools & platforms to know (by category)
### Help desk / customer service platforms (ticketing + omnichannel)
- [Zendesk](https://www.zendesk.com/)
- [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)
- [ServiceNow Customer Service Management](https://www.servicenow.com/products/customer-service-management.html)
- [Freshdesk (Freshworks)](https://www.freshworks.com/freshdesk/)
- [Help Scout](https://www.helpscout.com/)
- [Inte [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] /wiki/Generative_artificial_intelligence)
---
## Dominant market leaders & major brands (by category)
### 1) Helpdesk / Customer support platforms (ticketing + omnichannel + self‑service)
These are the most common “systems of record” for support teams:
- [Zendesk](https://www.zendesk.com/)
- [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/) (part of [Salesforce](https://www.salesforce.com/))
- [ServiceNow Customer Service Management (CSM)](https://www.servicenow.com/products/customer-service-management.html) (part of [ServiceNow](https://www.servicenow.com/))
- [Microso [...]
December 30, 2025
[...] hdesk/), [Help Scout](https://www.helpscout.com/)
- **B2B SaaS messaging + automation workflows:** [Intercom](https://www.intercom.com/)
- **Ecommerce support tied to Shopify-type workflows:** [Gorgias](https://www.gorgias.com/)
- **Enterprise service suite + CRM + field/service processes:** [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/), [Microsoft Dynamics 365 Customer Service](https://www.microsoft.com/en-us/dynamics-365/products/customer-service), [ServiceNow CSM](https://www.servicenow.com/products/customer-service-management.html), [SAP Service Cloud](https://www.s [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] landscape of the customer support industry.
### 1. Leading Software Brands and Products
These platforms provide the infrastructure for ticketing, live chat, and knowledge management.
* **[Zendesk](https://www.zendesk.com):** The industry standard for enterprise-grade omnichannel support.
* **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/):** A powerful CRM-integrated support platform for large organizations.
* **[Freshdesk](https://www.freshworks.com/freshdesk/):** An intuitive, feature-rich alternative known for ease of use and affordability.
* **[Intercom](https://w [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] tandard for enterprise-level ticketing systems.
* **[Intercom](https://www.intercom.com/)**: A leader in AI-driven chat and proactive customer engagement.
* **[Freshdesk](https://freshworks.com/freshdesk/)**: A popular, user-friendly alternative to Zendesk for small-to-medium businesses.
* **[Salesforce Service Cloud](https://www.salesforce.com/products/service/)**: The go-to for massive corporations requiring deep CRM integration.
* **[Gorgias](https://www.gorgias.com/)**: The primary helpdesk for E-commerce brands (specifically Shopify stores).
### 2. Influential Experts & Thought Leaders
Following these i [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] , rather than reactive, service.
### 1. Dominant Market Leaders and Brands
The market is divided between traditional CRM giants and legacy helpdesk providers.
* **Zendesk**: The market leader for mid-market and enterprise helpdesk solutions. [Zendesk Official Site](https://www.zendesk.com)
* **Salesforce Service Cloud**: The dominant force for large enterprises requiring deep CRM integration. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)
* **Freshworks (Freshdesk)**: A primary competitor to Zendesk, known for ease of use. [Freshdesk](https://www.freshworks.com/freshdes [...]
December 30, 2025
[...] een traditional CRM giants and legacy helpdesk providers.
* **Zendesk**: The market leader for mid-market and enterprise helpdesk solutions. [Zendesk Official Site](https://www.zendesk.com)
* **Salesforce Service Cloud**: The dominant force for large enterprises requiring deep CRM integration. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)
* **Freshworks (Freshdesk)**: A primary competitor to Zendesk, known for ease of use. [Freshdesk](https://www.freshworks.com/freshdesk/)
* **Intercom**: Pioneered the use of messenger-based support and AI bots. [Intercom](https://www [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] nal support, Fin AI agent, and product tours; excels in proactive engagement.
- **[Freshworks Freshdesk](https://www.freshworks.com/customer-service-software/)**: Affordable omnichannel ticketing with Freddy AI; top-rated for SMBs on [TrustRadius](https://www.trustradius.com/customer-service).
- **[Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)**: Enterprise-grade with Einstein AI; Gartner leader.
- **[HubSpot Service Hub](https://www.hubspot.com/products/service)**: Free tier available, integrates with CRM; strong for inbound support.
- **[Help Scout](https://www.helpscout.com [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] eshworks (Freshdesk)**: Affordable, user-friendly ticketing and automation for SMBs. [Freshworks Customer Service](https://www.freshworks.com/customer-service-software/)
- **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.com/)
- **Salesforce Service Cloud**: Enterprise-grade with CRM integration and AI (Einstein). [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)
- **HubSpot Service Hub**: Free tier available, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service)
- [...]
December 30, 2025
[...] Freshworks Customer Service](https://www.freshworks.com/customer-service-software/)
- **Intercom**: Focuses on conversational support with chatbots and targeted messaging. [Intercom](https://www.intercom.com/)
- **Salesforce Service Cloud**: Enterprise-grade with CRM integration and AI (Einstein). [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/)
- **HubSpot Service Hub**: Free tier available, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot.com/products/service)
- **Help Scout**: Email-first support with shared inbox and knowledge base tools. [Help [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] option, and analyst quadrants:
- **Zendesk**: Market leader in helpdesk and omnichannel support. [Zendesk](https://www.zendesk.com/).
- **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/).
- **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/).
- **Intercom**: Focuses on conversational messaging and product tours. [Intercom](https://www.intercom.com/).
- **HubSpot Service Hub**: Free tier [...]
December 30, 2025
[...] upport. [Zendesk](https://www.zendesk.com/).
- **Freshworks (Freshdesk)**: Strong in SMBs with affordable ticketing and AI bots. [Freshworks Customer Service](https://www.freshworks.com/customer-service/).
- **Salesforce Service Cloud**: Enterprise-grade CRM with AI (Einstein) for case management. [Salesforce Service Cloud](https://www.salesforce.com/products/service-cloud/overview/).
- **Intercom**: Focuses on conversational messaging and product tours. [Intercom](https://www.intercom.com/).
- **HubSpot Service Hub**: Free tier for SMBs, integrates with marketing/sales CRM. [HubSpot Service Hub](https://www.hubspot. [...]