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About thecxlead.com (Advertising)
This page provides details about thecxlead.com (Advertising) which was ranked #49 out of 230 in the list of sources (11 citations (0.5% share)) in answers from AI models (Perplexity Sonar (with search) (latest),
Google Gemini Flash (latest),
X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch. This source is referenced for brands: Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, HubSpot Service Hub +9 more.
Used by AI Models
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Pages from thecxlead.com (3 links)
| URL Path | Citations | Position |
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| thecxlead.com | 0 | N/A |
| /tools/best-customer-support-software | 5 | 25 |
| /services/best-customer-service-outsourcing-companies | 6 | 46 |
Brands Referenced By This Website (14 brands)
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100% | 101 |
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20.7% | 55 |
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8.6% | 28 |
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8.4% | 21 |
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8.3% | 19 |
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8.2% | 20 |
| HubSpot Service Hub | 5.5% | 16 |
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5.2% | 19 |
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2.5% | 10 |
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1.3% | 7 |
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1% | 6 |
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0.8% | 6 |
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0.1% | 6 |
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0.1% | 4 |
Citations from AI Responses
Perplexity Sonar (with search) (latest)
(9 citations)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/) | Not specified | | **Zoho Desk** | AI features (Zia AI) | Answer Bot, reply assistant, content generator[The best customer service software and support tools in 2025 - Zapier](https://zapier.com/blog/best-customer-support-apps/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) | Not specified | | **ProProfs Help Desk/Chat** | AI-assisted support and 24/7 chatbots | Ticket summaries, intent detection, 40% ticket reduction, CRM integrations[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best [...]
[...] w.usepylon.com/blog/customer-service-software)[Top 10 Customer Service Chatbots for 2025 - ProProfs Chat](https://www.proprofschat.com/blog/best-customer-service-chatbots/)[10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/). No individual thought leaders named; industry benchmarks from G2 Q2 2025 reviews emphasize AI reducing tickets by 40% while maintaining 90%+ satisfaction[What Are the Best Customer Support Tools for Businesses in 2025 ...](https://www.usepylon.com/blog/customer-service-software). ### Promising S [...]
[...] omer-service-automation-software/) - [Hugo: Outsourcing companies](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) - [The CX Lead: 44 best tools](https://thecxlead.com/tools/best-customer-support-software/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) - [ProValet: Top 10 solutions](https://www.provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025)[Top 10 Customer Service Software Solutions for 2025 | Pro [...]
[...] sources/best-customer-support-outsourcing-companies-for-2025/)[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) - [The CX Lead: 44 best tools](https://thecxlead.com/tools/best-customer-support-software/)[44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) - [ProValet: Top 10 solutions](https://www.provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025)[Top 10 Customer Service Software Solutions for 2025 | ProValet](https://www.provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025) - [Richpanel: 10 be [...]
[...] -chatbots/) 4. [10 Best Customer Service Automation Software for 2025](https://www.proprofsdesk.com/blog/customer-service-automation-software/) 5. [The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/) 6. [44 Best Customer Support Software of 2025 - The CX Lead](https://thecxlead.com/tools/best-customer-support-software/) 7. [What are the best AI tools for growing customer support teams in ...](https://www.umu.com/ask/q11122301573854287443) 8. [Top 10 Customer Service Software Solutions for 2025 | ProValet](https://www.provalet.io/knowledge-base/top-10-customer-service-software-solutions-for-2025) 9. [10 Best Cu [...]
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] nds), **TELUS International** (AI-driven multilingual CX), **Concentrix** (enterprise analytics/automation), and **Foundever** (global AI-hybrid support).[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/) Other strong providers: [Hugo](https://hugoinc.com/), [TaskUs](https://www.taskus.com/), [TELUS International](https://www.telusinternational.com/), [Concentrix](https://www.concentrix.com/), [Foundever](https://www.foundever.com/). ### Recommended Products and Services Key tools transforming s [...]
[...] tics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) ### Influential Experts and Reviewers No specific individual experts named in sources, but follow industry analysts via **Qualtrics** (CX surveys) and **The CX Lead** (outsourcing reviews).[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/)[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/) Qualtrics: [Qualtrics](https://www.qualtrics.com/) ### Helpful Communities and Resources - Knowledge bases/FAQs from Slack/IKEA for self-ser [...]
[...] ing the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/) - **Pylon Blog** (2025 stats/trends).[50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) - **The CX Lead** (provider reviews).[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/) - **Qualtrics Articles** (service rankings).[The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/) # CITATIONS 1. [The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com [...]
[...] ustomer-service) 3. [Top 15 best customer service companies: Setting the gold standard](https://www.textmagic.com/blog/best-customer-service-companies/) 4. [50+ Customer Support Statistics & Trends for 2025 - Pylon](https://www.usepylon.com/blog/50-customer-support-statistics-trends-for-2025) 5. [21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/) 6. [The 50 Companies with the Best Customer Service - Qualtrics](https://www.qualtrics.com/articles/customer-experience/companies-with-best-customer-service/) [...]
Google Gemini Flash (latest)
(1 citation)
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] t practices. * **[Support Driven](https://www.supportdriven.com):** A massive community and Slack group for people working in customer support. * **[CXPA (Customer Experience Professionals Association)](https://www.cxpa.org):** A non-profit professional organization for CX practitioners. * **[The CX Lead](https://thecxlead.com):** Online community and resource hub for CX team leaders. ### 7. Influential Publications and Media Stay updated on trends and news via these outlets. * **[Customer Contact Week Digital](https://www.customercontactweekdigital.com):** Provides news, reports, and industry analysis. * **[MyCust [...]
X.AI Grok (latest)
(1 citation)
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] t/CSM. [CSC](https://www.customersuccesscollective.com/). ### Top Publications and Media - **CMSWire**: Daily CX/support news. [CMSWire](https://www.cmswire.com/). - **CustomerThink**: Blogs/articles from leaders. [CustomerThink](https://customerthink.com/). - **The CX Lead**: Podcasts and trends. [The CX Lead](https://thecxlead.com/). - **Vendor Blogs**: [Zendesk Blog](https://www.zendesk.com/blog/), [Intercom Blog](https://www.intercom.com/blog/), [Help Scout Blog](https://www.helpscout.com/blog/). - **Analyst Sites**: [Gartner Customer Service](https://www.gartner.com/en/customer-service-support), [Forrester CX](https://www. [...]