This page provides details about Concentrix (organization) which was ranked #22 out of 175 in the list of brands (10 mentions (2.5% share)) in answers from AI models (Perplexity Sonar (with search) (latest), Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.", "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] /hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/).
- **TELUS International**: AI-driven multilingual CX, data annotation[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/).
- **Concentrix**: Enterprise analytics, 25+ countries[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/).
- **Foundever**: Global hybrid support, predictive staffing[The 10 Best Customer Support Outsourcing Companies fo [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] xtmagic](https://www.textmagic.com/)
### Reputable Companies and Outsourcing Providers
Top customer support outsourcing firms for 2025 include **Hugo** (omnichannel for gaming/fintech/SaaS), **TaskUs** (AI-human moderation for digital brands), **TELUS International** (AI-driven multilingual CX), **Concentrix** (enterprise analytics/automation), and **Foundever** (global AI-hybrid support).[The 10 Best Customer Support Outsourcing Companies for 2025](https://hugoinc.com/resources/best-customer-support-outsourcing-companies-for-2025/)[21 Best Customer Service Outsourcing Companies Reviewed for 2025](http [...]
December 30, 2025
[...] 25/)[21 Best Customer Service Outsourcing Companies Reviewed for 2025](https://thecxlead.com/services/best-customer-service-outsourcing-companies/)
Other strong providers: [Hugo](https://hugoinc.com/), [TaskUs](https://www.taskus.com/), [TELUS International](https://www.telusinternational.com/), [Concentrix](https://www.concentrix.com/), [Foundever](https://www.foundever.com/).
### Recommended Products and Services
Key tools transforming support: **Convin** (AI for real-time coaching, compliance, and sentiment analysis), **Pylon** (support stats/trends platform), **Zendesk** (AI automation leader), a [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] P, then re-IPO'd)
- **Delighted** - [https://delighted.com](https://delighted.com) - NPS, CSAT, and CES surveys
- **SurveyMonkey** - [https://www.surveymonkey.com](https://www.surveymonkey.com) - Popular survey platform
## Key Companies & Service Providers
### **Outsourced Support Providers**
- **Concentrix** - [https://www.concentrix.com](https://www.concentrix.com) - Global CX solutions provider
- **TELUS International** - [https://www.telusinternational.com](https://www.telusinternational.com) - Digital CX and IT solutions
- **TaskUs** - [https://www.taskus.com](https://www.taskus.com) - Outsourced [...]
December 30, 2025
[...] ted** - [https://delighted.com](https://delighted.com) - NPS, CSAT, and CES surveys
- **SurveyMonkey** - [https://www.surveymonkey.com](https://www.surveymonkey.com) - Popular survey platform
## Key Companies & Service Providers
### **Outsourced Support Providers**
- **Concentrix** - [https://www.concentrix.com](https://www.concentrix.com) - Global CX solutions provider
- **TELUS International** - [https://www.telusinternational.com](https://www.telusinternational.com) - Digital CX and IT solutions
- **TaskUs** - [https://www.taskus.com](https://www.taskus.com) - Outsourced customer experience (NASDAQ [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] [NICE](https://www.nice.com) (also listed above for CXone)
---
## 2) Top companies & service providers (outsourced / managed support)
If you want a provider to staff and run support operations (often multilingual, 24/7, seasonal scaling):
- [Teleperformance](https://www.teleperformance.com)
- [Concentrix](https://www.concentrix.com)
- [TTEC](https://www.ttec.com)
- [Foundever](https://foundever.com)
- [Alorica](https://www.alorica.com)
For consulting, implementation, and large-scale transformation work around support operations and platforms, common global firms include:
- [Accenture](http [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] gartner.com/reviews/home)
- [Software Advice](https://www.softwareadvice.com/)
## 4) Reputable companies & providers (who hires, who trains, who runs support at scale)
### Major outsourcing / BPO providers (common career entry points)
- [Teleperformance](https://www.teleperformance.com/)
- [Concentrix](https://www.concentrix.com/)
- [TTEC](https://www.ttec.com/)
- [Foundever](https://foundever.com/)
- [Alorica](https://www.alorica.com/)
### Professional associations & training bodies (credibility signals on a resume)
- [ICMI](https://www.icmi.com/) (contact center training, resources, e [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ucts/contact-center/) (part of [Zoom](https://www.zoom.com/))
### 3) Outsourced customer support / BPO providers (managed agents + operations)
Large global providers remain influential (especially for cost optimization and 24/7 coverage):
- [Teleperformance](https://www.teleperformance.com/)
- [Concentrix](https://www.concentrix.com/)
- [Foundever](https://www.foundever.com/)
- [TTEC](https://www.ttec.com/)
- [Alorica](https://www.alorica.com/)
- [TaskUs](https://www.taskus.com/)
- [Genpact](https://www.genpact.com/)
- [WNS](https://www.wns.com/)
---
## “Best” products & services (what [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] the largest global providers of digital integrated business services.
* **[TTEC](https://www.ttec.com):** Specializes in designing and delivering CX technology and services.
* **[Foundever (formerly Sitel Group)](https://foundever.com):** A global leader in customer experience solutions.
* **[Concentrix](https://www.concentrix.com):** Focuses on technology-infused customer engagement at a massive scale.
### 3. Recognized Experts and Thought Leaders
These individuals shape the philosophy and strategy of modern customer service.
* **[Shep Hyken](https://hyken.com):** A customer service expert an [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.